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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 110494 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 160 Showing 3,181-3,200 of 110,494 reviews
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Home delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked that I received a call when they were on their way and the delivery process was smooth and swift.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Crew @Best Buy Rock!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job at delivering and placing the washer in the correct area! Thanks again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EZ delivery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV came in excellent condition with no damage to the box!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Old 2000 to New 2026

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable of their job . very prompt on time. Educated me on other things about my new products.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    The "BEST BUY" is the delivery and install service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service is well worth the small extra cost. I live about 50mi. from the nearest BB store. I ordered an 83" LG TV with delivery and install, runs about $220 with deliver and install. The staff they have doing deliver and install are very polite, knowledgeable, and fast. The did the whole install in about 30min. AND cleaned up after themselves. Very happy with this exceptional service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Damage

    Rated 4 out of 5 stars

    Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, delivery and removal was good. However, movers knocked off the alarm sensor for my front door and did not acknowledge it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up on time and cleaned up well. Definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Placement, Timeliness

    Rated 5 out of 5 stars

    Great and friendly personnel!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and friendly! Great in home service. They were able to set it up and place it where it neede to be placed. Very friendly and professional!

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Great delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They gave me advanced warning and they were very quick and brought it straight to my living room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv delivery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two delivery guys you couldn’t ask for more respectful human beings, and professional

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great cooktop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this cooktop. Things that they could do to improve the design is put the simmer burner in the middle so that you have more room to put big pots on the outer sides. It is difficult to put two big pots side by side due to the current design. I purchased this in January of 2020. There seems to be a short in the led indicator light on the first two knobs. Other than that, I love the cooktop and the selection of burners.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy all around

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one satisfied customer. 4 years later this t.v. is still great! The picture is perfect, the sound is perfect, the features are vast. LG is my favorite brand. I absolutely love this t.v.! It was delivered very quickly and Best Buy is the greatest.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Even thru snow

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    During and after a snow storm all of my items where carefully delivered. Those guys are awesome and friendly

    I would recommend this to a friend
  • Pros mentioned:
    Timeliness

    Rated 5 out of 5 stars

    Superb delivery experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never ordered anything for delivry from Best Buy before, but now knowing how great they are at it I will be doing this for larger products in the future. They kept me updated in real time of when they would be delivering my tv, and they were very kind when they came. I truly appreciate it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hanginnnn

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys! Great service! Hung everything up & took all the garbage with them as per requested.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Delivery of new washer and dryer & removal of old

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The appliances arrived within the designated time window. The people who delivered the new washer and dryer were very professional. They quickly moved the new appliances in, removed the old appliances and expertly installed the new appliances. Despite having a tricky entrance and stairway to the 2nd floor, they were able to both deliver the new and remove the old appliances without any damage to the stairway or walls. I was very pleased with the entire process.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The delivery crew was amazing!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The emails, text message, and phone calls confirming delivery answers all questions you may have. The delivery crew was awesome during this delivery. Since the freezer was being delivered as a gift, I was able to forward the delivery information easily. After the item was delivered, my son called me to tell me to give this crew a great review. "Because they were awesome."

    I would recommend this to a friend
  • Pros mentioned:
    Timeliness

    Rated 5 out of 5 stars

    Excellent delivery experience

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My driver was communicative and came on time. Delivery was very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Installation

    Rated 5 out of 5 stars

    Easy button

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our delivery was very easy. They were done in about 10 minutes. Took out our old unit and replaced it with our new unit. Very easy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dented product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I checked before getting out of the Deliveroo truck and the back of the fridge was stamped on something and crushed.

    I would recommend this to a friend
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