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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 110494 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 172 Showing 3,421-3,440 of 110,494 reviews
  • Pros mentioned:
    Delivery speed, Installation

    Rated 5 out of 5 stars

    Fast delivery great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People were great. It was fast service. They brought it up three flights to stairs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing service!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installer, Aniel was super professional, careful and efficient. We had 2 prior installation attempts and the installers always found an excuse to not do it. However, Aniel and his partner came in and had the fridge installed within 45 minutes, even though the space was very tight. Would definitely recommend them to anyone!

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Delievery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy made this whole experience so easy! The delivery team arrived on time, handled everything with care, and installed my new washer and dryer quickly. They were professional, friendly, and made sure everything was working perfectly before leaving. Super happy with the service!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Timeliness

    Rated 5 out of 5 stars

    Love Best Buy Home Delivery

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was smooth. Guys were great at communicating. They were on time and did a great job. Professional and friendly

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Timeliness

    Rated 5 out of 5 stars

    Couldn't Be Happier!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were here on the correct day and delivery time window. They called me about 20 minutes before they got here just to let me know. They were courteous and did their job quickly, no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    “Outstanding Visuals and Impeccable Performance: S

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Samsung Crystal TV and I couldn’t be happier with my choice. The picture quality is simply outstanding, delivering vibrant colors and crisp details that make every viewing experience a pleasure. The 4K resolution brings out the best in my favorite movies and shows, making me feel like I’m right in the middle of the action. The sound quality is equally impressive, with rich, clear audio that fills the room without needing additional speakers. The smart TV features are user-friendly and intuitive, allowing me to easily navigate between streaming services and other apps. One of the standout features is the sleek design. The Samsung Crystal TV looks fantastic in my living room, with its slim bezels and modern aesthetic. It’s not just a TV; it’s a statement piece that adds to the decor. Additionally, the setup process was straightforward, and the remote control is well-designed and easy to use. The customer service experience was also top-notch, providing helpful and prompt responses to my queries. Overall, I highly recommend the Samsung Crystal TV to anyone looking for an exceptional viewing experience. It truly is an excellent product that delivers on all fronts. Feel free to make any adjustments to better reflect your personal experience!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Home Delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team called ahead to let us know their eta. They did a great job with removing the old dryer and installing the new dryer. Friendly, quick and efficient. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Overall performance

    Rated 5 out of 5 stars

    Great team!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team was excellent. They had our appliances off the truck and operable in less than 20 minutes, made sure they worked, And also showed us how they worked, before they left.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Delivery Frig/Washer/Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was 10 minutes early and i was notified by phone and could see ETA on Best Buy phone app. All 3 appliances, new in the box. Purchased dryer hookup vent kit. Installed professionally and fast, less than 45 minutes start to finish. They ran washer /dryer for 10 to 15 min, and wiped down fridge inside and out before install. Would consider Best Buy delivery service for any future purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Delivered without incident.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that delivered our new LG refrigerator did a professional install job. They quickly removed the old refrigerator, hooked-up the new refrigerator without incident. Not a scratch or a dent in anything throughout the process.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    "Best Buy Delivery: Fast, Professional, and Neat

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy's home delivery = Slick! Got my Maytag washer delivered and installed same week. Guys were on time, professional, and didn't leave a mess. 5/5 stars - wish all deliveries were this smooth

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    2025 customer service for the year perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t know the guys name, but they were great. Customer service when they called was great, and when they came up 3 flights of stairs to bring the TV to my front door was great! They need a raise, they did a great good. Best customer service order I got this year!

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Timeliness

    Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great!! Very professional, got the job done very quickly which I truly appreciate!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Timeliness

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a wonderful job and were on time, quick, and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and On Time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Delivery guys were on time and delivered product with care. We were also notified as they got closer to give us a preicse delivery window. It was worth the extra $50 to have our old TV hauled away too since our vehicle would not fit it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy with this purchase & service!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the style of this washer and dryer set! So far they’ve worked great! Best Buy offers has home delivery and a free installation with your purchase too! It’s not difficult to set up, however, it’s convenient to have other people that are available to install them for you!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love my dryer, I have bought more expensive dryers in the past and for some reason it always malfunctions. and this one is amazing would definitely recommend. My daughter bought the same one before me and she loves it as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and on time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was on time and they were strong, one guy held the 60+ lbs and was nice enough to bring it into our home. The van was unmarked which was a little concerning and confusing but since I was expecting the tv, it was assumed unmarked due to valuable items inside.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Easy Delivery Process

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app was relatively accurate to the time of delivery and updated regularly. They drivers called ahead to notify me they would be there within a half hour. They were very quick, nice and handled the TVs with great care.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    VERY WEL DONE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had my washer and dryer delivered by Best Buy, and the entire experience was smooth and professional. The delivery team arrived on time, handled everything with care, and made sure both appliances were properly installed and working before they left. They were friendly, efficient, and respectful of my home. Excellent service from start to finish!

    I would recommend this to a friend
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