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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 110496 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 174 Showing 3,461-3,480 of 110,496 reviews
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Delivery service of washer and dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The company that delivered our washer and dryer they did an excellent job they were professional knowledgeable and prompt with the service very great customer service I would recommend them to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Great Delivery Service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a washer online and the Geeks delivered it when promised. They worked fast and efficiently installing it on my existing base cabinet and hooking it up in its final place. The packing mess was 100% cleaned up and hauled away. They gave me a quick tutorial on how the machine worked and even ran a short cycle while they waited to make sure of no leaks and that the machine was running properly. The geeks were pleasant and personable. They are a good face for the company.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product good workers i enjoyed the experience

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Tv home delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! Home delivery was perfect. Item arrived a day later and they delivered it straight to my front door and even sent a text to be sure I was ready and available to receive the item.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Delivery Team EVER!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Home Delivery Experience Ever! This team was terrific super nice, so polite and so fast! It was the smoothes experience ever. I want them to delivery and install all appliances. A wonderful crew! Highly recommend!!

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Fast!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and set up of our fridge was fast and efficient! The team ensured to ask us if we had any questions at the end of the installation and provided feedback about the condition of our fridge so we could get some cash back.

    I would recommend this to a friend
  • Pros mentioned:
    Placement

    Rated 5 out of 5 stars

    Great home delivery experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a couple deliveries recently and its been a really good experience everything was delivered in a timly manner somethings even came earlier then expected and was placed neatly at my front door

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Overall performance, Timeliness

    Rated 5 out of 5 stars

    Professional Delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was a surprise for my 88 year old mother in law; whose last washer failed a month earlier. Delivery drivers were prompt on time, called and advised ETA. Hookup and hauled away the old unit with no problems. Courteous and professional.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Nice freezer few flaws

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the freezer, it does seem to be smaller inside than my previous same size freezer, the baskets are pretty much useless, being it is narrower and taller it would be helpful to have another shelf and adjustable options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Team was great even w/ issues (not their fault)!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team was great. There were problems... old water hoses from my old washer connected to my frozen/calcified hot and cold faucets need to be replaced to avoid their compete failure before the washer can be installed... gas dryer couldnt be installed because i have propane and will need a conversion so the dryer, setup for natural gas will work using propane. Not the fault of the deliverytibstallation team! They were courteous and provided ne with all the information i need to get these issues tsken care of so they can complete the installation and take away my old washer. They already took the old dryer away. Old washer is still hooked up until the plumber gets here on Monday. But my new washer and dryer were delivered... and they'll be unwrapped and installed soon!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thank you!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The deliver was on time. Communication was clear through the Best Buy app and I also received a call from Will. They were careful coming in and out of the home. Hooked the washing machine up, leveled it, and ensured it started a cycle before leaving. They also ensured I knew to start a load with dark clothes first so no residual oils had a risk of damaging clothing. Much appreciated!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and communication was great. They did run late due to a truck issue but they got it done before my kids went to bed. Very kind and I would do it again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Microwave Installation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was prompt and the two young men were curtious and professional. They removed my old microwave and installed my new microwave in a timely, safe and professional manner.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nicely done!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy contracts out delivery and set up of major appliances in my area. A team from Nashville delivered and hooked up our new Electrolux washer and dryer and did a great job. In addition to a standard hook up, they installed steam capabilities for the dryer and carefully leveled, aligned, and tested the washer and dryer before leaving. Nicely done!

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Fast, efficient and friendly delivery.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery! They were perfectly on time, the delivery and installation went really quickly. The delivery techs were very knowledgeable and polite. We're very happy to have had this dishwasher delivered and installed. A+ experience.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called and came early ;o :o :) courteous, efficient, quick, neat. Did a quick sweep of area ,Cleaned up what little mess was made, made sure i saw what /how connected and powered

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Home delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were great! They were professional and efficient. They brought my new washer down to the basement and hooked it up without any problems. I recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good delivery service

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were pleased with the 2 separate occasions we had home delivery from Best Buy. In fact, one of the reasons we bought our kitchen appliances from Best But was because we knew we could count on their delivery to be on time, correct, and professional. Nothing was broken and the guys were friendly and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery was excellent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was excellent. I've had multiple deliveries from BB and so far all have been excellent. The problem with this review is that the review doesn't indicate which delivery I am reviewing!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Overall performance

    Rated 5 out of 5 stars

    Awesome job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came on time. Removed old dryer and installed new dryer. No problems or issues.

    I would recommend this to a friend
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