Customer Ratings & Reviews

The install of a new dishwasher was thorough and professional. They made sure to get it right and explained all the features before leaving. No mess, no leaks, very courteous and polite.

Our home delivery team was outstanding. The company contacted us the night before to validate we were ready for the delivery. They showed up on time, did an unbelievable job installing and reviewing the product details.

Wow. What a fast installation. The two installers showed up on time and quickly got to work. After a short amount of time they were able to remove the dryer that they were taking away. They quickly placed the new dryer into the spot and set it up. After a double and triple check to make sure it was set up correctly, they were quickly on their way. Highly professional.

We have a very long and steep driveway and there was snow on the ground as well, the driver walked out tv all the way up our driveway to deliver our tv. Thank you so much for that

I have too say I was pretty amazed at the picture quality of this flat screen. I mean when you start getting over 55" the pixels in larger tv's tend to distort, but the Samsung stands out with superior picture quality.

I must say Fernando Hernandez assisted me with my order in the Woodbridge Va store, this young man is amazing and will go far in life. He was very personable, informative and kept a smile on his face the whole time. I never experienced someone so pleasant and eager to help. So many can learn from this young man. I thank him for making my experience seamless and pleasant. Thank you again

I had best buy deliver a sony bravia 3 TV and the service was great. They were able to leave the TV where I wanted them to leave it, and let me know I would need to initiate a return if the TV had issues when I turned it on. Unfortunately I don't remember who specifically delivered my TV, but I would happily use this service again

They honor their warranty they came in they looked at it they said it's not worth fixing and they gave me another washing machine that was equal to the one I had.

The people that delivered my TV were very nice. They came on time and communicated well. Only thing is even if you have a bracket on the wall, they won’t hang your TV if you get the “basic installation”, so be mindful of that. I even had a phone call with Best Buy before I ordered my TV and they said they will hang it with basic installation as long as the bracket was already on the wall. Then, the guys get here with it and refuse to hang the TV. They even called Best Buy who confirmed that hanging isn’t included in the basic installation. The people I spoke to said the opposite, so hope they get their stories straight. Regardless, the delivery folks were still nice, so not penalizing them, just the misinformation was pretty much disappointing.

They carried the TV box in, set it on the floor where I directed them, and then left. It was all over in like two minutes, and there's really nothing I could complain about.

I highly recommend Best Buy’s dishwasher installation services. The team was efficient, professional, and thorough. They clearly explained the installation process beforehand and answered all of our questions. The final result was excellent, and they made sure to clean up completely before leaving—there were no traces left behind.

I’ve used this home delivery service several times now, and I’m genuinely impressed with how smooth and efficient the entire process has been. From placing the order to receiving it at my door, everything works seamlessly. ⸻ Fast and On-Time Delivery Deliveries always arrive on time or earlier than expected, which is a huge plus when you need something quickly. Whether it’s groceries, meals, or essentials, the delivery time is consistently reliable. ⸻ Well-Packaged and Complete Orders Items are always packaged securely and arrive in perfect condition. Cold items are still cold, fragile items are protected, and I’ve never had anything missing from my order. ⸻ Friendly and Professional Couriers Every delivery has been handled by courteous and respectful drivers, which makes the experience even better. They’re easy to communicate with and always handle the order with care. ⸻ User-Friendly Platform The ordering platform—whether it’s a website or app—is easy to use. Tracking your delivery in real time, getting updates, and modifying orders is simple and convenient. ⸻ Pros • Fast and punctual delivery • Professional and friendly drivers • Accurate and complete orders • Clean, safe packaging • Easy-to-use ordering system Cons • Availability may vary depending on location • Peak hours may slightly affect delivery times (still acceptable) ⸻ Final Verdict This home delivery service has made my life much easier. It’s perfect for busy schedules, last-minute needs, or simply avoiding long lines and traffic. Highly recommended for anyone looking for a reliable and convenient delivery experience.

Please, by all means, unless $6k is something you can drop and not feel, go and see this before you order based off a review. That being said, the thing is absolutely gorgeous. LGs OLED displays are absolutely stunning. I'm upgrading from a 65" LG OLED. I was so impressed that model I just had to get the 'big' one when it was available, and my buddy got a sightly used 65" for a bargain. First off the delivery was great the BB guys dropped it off in my living room exactly where I wanted it. Courteous, prompt and professional. The box this behemoth comes in is nearly 7 feet long and about 4 feet tall. Unboxing was easy, the cardboard sides come off easily via a little clip system, leaving a sturdy styrofoam enclosure the is perfectly sturdy when upright. It's surrounded on all sides by great styrofoam packaging so it's easy to lay on its face to attach the stand or VESA mounts, as the bag that encases it clearly instructs you to do. I opted to wall mount mine, this is a 400x400 mount, although is does have a little panel that you can remove and user LGs 180x55 flush mount, though I couldn't find the model referenced in the manual on LGs web site. I assume it will be available soon. It's pretty heavy so you'll need a friend to assist, 70ish pounds without the base for a wall mount. Do make sure you route the power cord through the provided channel on the back of the unit before you attach your VESA mounts. One little annoyance between this model and the previous i found - all of the HDMI inputs are in a little cavity on the back of the tv. Previous model had them on the side which was a bit easier to get to after it was mounted. If you have big hands make sure you connect your inputs before it goes on the wall, it will save you a bit of frustration or prevent you from having to call the wife/gf or small handed friend in. After everything was hooked up and plugged in, the initial setup was an easy walk through, as on previous models. Something you probably know, but I will warn you about here - LG, like every other manufacturer, basically tries to get you to submit to all sorts of data gathering, If that concerns you make sure you are careful about clicking the accept all buttons. The TV still works great , even if you don't let it spy on you....and you have the option not to. This is an upgraded version of LGs WEBOS UI and a new processor, it's fast and responsive, and i think it looks a little cleaner than last version. The magic remote with the pointing interface is still here,(with voice support) or you can use the traditional arrow pad if you prefer. I can't comment on the built in sound, as I have it hooked up to a surround sound receiver. In my experience with the previous model the sound wasn't bad for built in speakers, but i suspect a lot of folks that spend this type of money on a display will have a sound system in place. Now to the picture - I don't know how to say this without sounding like I'm gushing, but this is hands down the best quality picture I have ever seen on any display. I did a lot of research and shopping around, visiting stores comparing side by side. When you get this thing in a dark room, with a 4k blu-ray with Dolby Vision (which it does support), it's really just mesmerizing. I'm a bit of a movie addict so the display is the most important part of the system for me, this TV is absolutely fantastic. Couldn't be happier. TLDR - If you can afford it and a absolutely gorgeous picture on a huge screen is at the top of your list. Get this TV. There is nothing else like it. Some quick Pros and Cons - Pros - Absolutely gorgeous, stunning picture. Did I say that enough already? Dolby Vision/HDR supprort New/Cleaner WebOS 4 HDMI 2.1 120hz inputs GSYNC/FreeSync/low latency/VRR all the awesome stuff for gaming. Cons - HDMIs are difficult to reach when mounted. It's pricey. It's really pricey.

Our home delivery team was awesome. They arrived on time and were super careful during the install. They were in and out super quick and cleaned up everything.

The 3 guys that came to deliver my Washer were Excellent. I've had several appliances over the years delivered and installed. I have never had a Better Experience, they kept me informed on where they were and exactly when they would be here. Very Professioal and knowledegable. Thank you for the great Customer Service.

Overall, it was a positive experience. Here are some key points: Convenience: The ability to schedule a delivery window and have the appliance delivered and installed at home is incredibly convenient. It saves a lot of time and effort compared to picking up the item myself. Professional Service: The delivery team was professional and efficient. They handled the appliance with care and ensured it was installed correctly. Haul Away Service: Best Buy offers a free haul away service for old appliances, which is a great added benefit. It's nice not having to worry about disposing of the old appliance. Clear Communication: The scheduling process was straightforward, and the delivery team communicated well regarding the timing and any potential issues.

Very efficient process and great communication. Delivery staff was very professional and had item unboxed outside of home prior to placing in installation area.

Delivery was on time and the team handled everything carefully. They brought the fridge in without any issues, protected the space, and made sure the unit was in good condition before they left. Smooth and easy experience.

We purchased this item and asked for home delivery on a specific date. We received prior notification before and on the delivery date.. The item arrived on time and once there I inspected the box and found everything to be in tact. Last but not least the delivery personnel were courteous and professional.

I recently used Best Buy’s home delivery service, and the experience was smooth from start to finish. The scheduling process was easy, and I appreciated the text and email updates that let me know exactly when to expect my delivery. The team arrived right on time, handled everything with care, and made sure the item was placed exactly where I wanted it. What stood out most was how professional and respectful the delivery crew was. They unpacked the product, checked for damage, and cleaned up all the packaging before leaving. The communication was clear, and there were no surprises or delays. Overall, Best Buy’s home delivery exceeded my expectations. Fast, reliable, and stress-free. I’d definitely use this service again for future purchases.