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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 110494 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 185 Showing 3,681-3,700 of 110,494 reviews
  • Pros mentioned:
    Delivery speed, Overall performance

    Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and excellent service very quick and easy installation and under 20mins to say non the less

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Delivery and installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people that delivered and installed did a great job. The samsung they removed was extreamly heavy and bulky. I was worried about the floors and walls. They were very professional. Connected the water line to the ice maker and tested for leaks before putting unit fully in place.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Home Delivery Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From start to finish, the delivery of my washer and dryer was outstanding. The delivery team kept me updated with accurate arrival time notifications, so I wasn’t stuck waiting around. When they arrived, they were friendly, professional, and handled everything with care. They carried the appliances in carefully, installed them correctly, and made sure everything was level and working before they left. They even took the packing materials with them, which made the whole process incredibly easy and stress-free. The driver and crew answered all my questions and walked me through the basics so I felt confident using everything right away. Overall, the delivery was smooth, quick, and far better than I expected. Excellent service that made the entire purchase experience even better!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Insignia Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen delivering the dryer was polite and respectful. They introduced themselves upon entering the house. They did not take anytime at all installing the dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Overall performance, Timeliness

    Rated 5 out of 5 stars

    Friendly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick & efficient. Received a text when they were on their way and arrived right on time. No issues

    I would recommend this to a friend
  • Pros mentioned:
    Placement

    Rated 5 out of 5 stars

    Good delivery team

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery team was prompt and communicated well regarding their arrival! Placed my item in the house where directed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The guys did a great job, didn’t waste my time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys called ahead to make sure I was available. They arrived and put the tv in the garage per my request. I signed off on it and they advised if I have any issues, I could call them. I felt better about that because I picked up a new tv two weeks earlier and the tv was bad, which is why they were delivering a new replacement to me. I am still trying to get the other one back to Best Buy, I wish I had it delivered too so they would come pick it up. I will in the future, use this option when it’s free or affordable. Today’s was free.these guys arrived, unloaded, and left in 5 minutes. They didn’t make me waste my time sitting around all day, and they got it done fast. Can’t ask for anything more.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Quick service and good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy home delivery. I ended up purchasing several appliances in the span of a couple of weeks. I wish I'd had the foresight to bundle my delivery together but because of the great deals I got when I purchased the units, I didn't;t feel the hurt of the additional deliveries. I'm not sure if I'd even have been able to bundle them into one price but because of the professionalism and speed of the service it was well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Delivery success

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery set up was easy, follow-up calls were made as well as reminders. Delivery was made right in time. Movers brought out the old unit and delivered the new unit efficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Home Delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team was very professional. they took my old one out being careful not to hit anything on their way out. Minutes later they installed the new one. They cleaned up as they left. i was very pleased with them

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Great Delivery Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were great. Time and punctuality were exceptional. Had no issues with them showing up and bringing the TV inside the house for me.

    I would recommend this to a friend
  • Pros mentioned:
    Timeliness

    Rated 5 out of 5 stars

    The delivery is worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    oh yes, I would definitely do delivery. The guys were on time. They were friendly. They got in and got out and took away the other refrigerator with no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Timeliness

    Rated 5 out of 5 stars

    Great Service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both delivery teams for my range and microwave were fantastic. Great install, timly, and called before they arrived both times.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Exceptional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Early delivery, very professional and courteous. Extremely happy with the whole process, from delivery, install and removal. Great people.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Overall performance

    Rated 5 out of 5 stars

    Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was on time and the two young delivery men were knowledgeable and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Overall performance

    Rated 5 out of 5 stars

    Good job

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys called to let us know they were on the way. Got to our home in a timely fashion. They placed everything wherever asked abd were very friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Quick delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We dont have a vehicle large enough to transport large appliances, so the delivery option was preferred. It was delivered quickly and efficiently. The employees were very professional, frie dly, and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent delivery service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and fast. Driver was in contact with a frequent updates about the delivery.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Overall performance, Timeliness

    Rated 5 out of 5 stars

    Delivery went well.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery went smooth, no issues. The guys were professional and quick.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Timeliness

    Rated 5 out of 5 stars

    Great job.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time Polite. Fast. Left no mess. Great job even too old box.

    I would recommend this to a friend
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