Customer Ratings & Reviews

We had recently purchased the Google mesh network & set it up. The first day it worked great but then after that, we had issues. After much troubleshooting, we couldn't get it to work like we wanted, so we called Geek Squad. It turned out it wasn't a problem with the product but our wires were loose at connection points. Whoops!! Agent Sunday was great at quickly figuring it out & he even gave us a call back the next day to ensure all was still working well. I will say, the only issue we had was not specifically with Geek Squad, but maybe all of the team members. We had a store credit that we were going to use to pay for the Geek Squad service. I asked Agent Danielle if we could use it, she said yes. When Agent Sunday called to confirm the appointment, he said we could use it. When we went to use it, we couldn't use it with Agent Sunday & I ended up having to drive to the store to use the store credit card. It turns out, there is one store credit card that has only a bar code & then there's one that has the magnetic strip. The field agents can only run those cards with a magnetic strip. It would be beneficial for all to be aware of this to avoid the issue I had.

The agent told me I did not need the new router I had purchased and then proceeded to get me up and running.

Very professional and knowledgeable. Installing the mesh has made a big improvement.

Really helpful. Got something fixed that I thought could not be done. Answered a lot of questions and explained things so I could understand.

I was able to install my Linksys mesh WiFi system easily enough and most of my devices worked well. Some devices however wouldn't respond at all. When Andrew came to my home he found that certain devices were not responding to the new 5 ghz network. He was able to split the service into two networks so that the devices that will only work with the slower network now work and the newer devices still work with the faster network. I'm very happy with the results.

The technician was excellent and had me set up in no time. And he answered all my questions and taught me what it needed to know.

They connected my new router and modem and connected all of my devices in a timely manner

The two men were on time and very patient with myself..a senior citizen. The were very helpful and knowledgeable. Ready to answer any question possible. Not rushed. Will use again.

Exelent work and work ethic. Respectful and professional

I first went to Best Buy and spoke with Noah regarding my WiFi problems supplied to me by my Cable provider. He in turn brought in Shyam, an "In Home Advisor" for more technical support to help and to best advise me. Because my existing Modem and Router are positioned in my garage, Shyam asked if he could come to my home for a "Free Evaluation" before recommending a solution? He came and asked to walk through my (2) story home to evaluate? After doing so he suggested I purchase the Eero Pro WiFi system to solve my poor quality WiFi problems. Based on his knowledge,I purchase this unit as well as a NetGear 16-Port Gigabit Unmanaged Switch and requested an installation appointment with the infamous "Geek Squad" to install? Technician Anthony came and in No time had me set up with an Outstanding signal. I made mention to him that I also had some Ethernet cable problems that my cable provider had installed sometime back so he called the Best Buy Ethernet Technician, Sidney Johnson to discuss. Based on Anthony's suggestion,I called Shyam at the Best Buy Store to set up an Advisory Appointment with Sydney Johnson. Technicians Sydney and Chase came to my home and quickly resolved my Ethernet issue as well. I can't say enough for the Help and Knowledge that I have received from everyone at Best Buy who were involved in helping me with my problem,even going out of their way at times providing extra effort to do so. I'm very pleased with everything.

I have a tiny cabinet behind my fireplace where all of the components must go. I wanted to update all of my ten year old equipment. First Jason came out at no charge and evaluated everything I had and we decided what I wanted and needed. Then he ordered everything and set an install date. I love how much better It all fits. They did a great job installing and organizing. They tested each item and gave me a thorough training on everything. I’m really happy.

The agent answered all our questions and completely set up our new system as requested. He also left written information for us to have on hand should they be needed in the future.

A member of the Geek squad came to our church to install a wifi extender . The church wanted the wifi to extend into the sanctuary. I had already bought an extender at Best Buy , but hadn't even opened it . The GS member person informed me that what I. Had purchased would not work. On his truck he had another type of extender (cost 3 X more than my original purchase). He was professional & I never felt like he took advantage of me. He was able to get us wifi in our sanctuary despite some unique difficulties.

Geek Squad was outstanding in setting up wifi connections, euro 6 plus! Very professional, patient, answered any/all questions & took extra time in explaining everything!!! Great job! Total Tech Plan is the absolute best & Geek Squad personnel are the very BEST!!!

Agent was incredibly professional and extremely knowledgeable in all areas needed.

Our Tech(Tony) connected the new TV, Apple TV & Wi Fi & in about 45 minutes. But THE BEST PART was he spent nearly two hours training wife & me on how to use the complete system. Let us try it on our own before he left. And he didn't leave until he was satisfied we could demonstrate to him that we could operate the system on our own without any coaching from him.

Geek Squad was very prompt, efficient and knowledgeable. He took his time in explaining the installation and how it operates. Would highly recommend the in-home service for someone like me who does not have a technical background in computers.

The agent set up an extended wi-fi system for our internet service. He was very knowledgeable and professional as he completed the service. He also provided information to us so we had a better understanding on how the device worked. The device has improved our internet capabilities for using our home devices.

With the Geek Squad's help the setup was easy, and worked for both my husband and myself.

Once again the Total Tech service provided by the Geek Squad was outstanding! The set up was flawless and instruction/operation was explained in detail with terms we (as non tech people) could easily understand. Professional quality service from start to finish. Friendly and knowledgeable every time we’ve had total tech service!