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Customer Ratings & Reviews

Your price for this item is $3,599.99
The previous price was $4,049.99

Customer reviews

Rating 4.2 out of 5 stars with 1875 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Design

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers admire the 25.8 Cu. Ft. 5-Door French Door Refrigerator for its spacious interior, well-designed drawers, and sleek design. The LED lighting is also a popular feature. However, some customers have experienced issues with the ice maker, noise, cooling, and frequent repairs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 1,875 reviews
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this refrigerator. It has so much room.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Excellent design!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design's excellent! Would have given it 5 stars, but bigger capacity is not available for this model.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice fridge but smudges easily, short door shelves

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look of this fridge but the convenience of the 5 drawer designs means the interior door shelves are shorter than most fridges resulting in the inability to put a gallon of milk in the door without bumping the shelves each time you either remove or return the gallon container. Also, it seems to smudge VERY easily, more so than my previous stainless appliances. The interior looks very upscale.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Incredible, sleek, edgy, clean look

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A ton of room, many great features. Love the 5 doors. Slow closing drawers with one able to set for drinks, meats, vegetables. I recommend this any one, especially if you are a chef for your career.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    Constant Repairs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate this fridge. There is nothing good about. My ice maker has been repaired multiple times. It leaks, doesn't dispense ice. The freezer gets frost. The door seal on the left door sticks out causing the doors to bang together. The KitchenAid agent said it's not their problem because it's over a year. Best Buy has sent out the Geeks, who cannot do a permanent fix. I would rate it "0" if there was that level. Why do I have to have wait for a repair every few months? This is a true lemon. You cannot open the bins unless fully unless you open both doors. Bad design. The drawers in the freezer are not tall enough except for flat items. Enough, you get the point. Also, the ice maker, when it did work, did not support a hot summer day with two people, let alone a crowd. Rapid Ice mode only sticks for a while, then goes back to pokey mode. Also, the ice dropping is LOUD! Best Buy Geeks say all the repairs have to happen within 2 months on the same part in order to get the fridge replaced. KitchenAid repairs under an authorized dealer do not count.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Lemonbuyer, we are terribly sorry to hear of your concern. In purchasing extended service coverage from a third - party administrator, you are contracting with and delegating authority to that provider to administer service and/or maintenance for your appliance in lieu of the manufacturer.

      Any decisions made by an extended service plan provider, in regard to continued repair of your product versus replacement or reimbursement, or in regard to the service provider used to perform appliance repairs, are at the sole discretion of that service plan administrator. Whirlpool has no jurisdiction over your service plan, or its administrator.
      Your comments have been documented in your customer file and are available for review should you need to contact KitchenAid at a future date. However, in regard to resolving your current appliance concern, we must refer you to your service plan administrator for further assistance.

      The extended service company should be abiding by the terms and conditions of your extended warranty. You will want to review your contact, and discuss your options further with the plan administrator that holds your contract as they will be able to provide you with the best assistance possible. Thank you, KitchenAid Social Care KitchenAidBrand

  • Rated 4 out of 5 stars

    New Home Frig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this frig for our new home. The original was a side-by-side and we felt it was just to small. This double door top model met all we needed for a larger and more versatile frig.

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 5 out of 5 stars

    Great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fridge. I am learning how to best utilize the storage space and drawers. I love the three tier freezer. It makes things easier to find. I recommend this fridge. It is expensive. I hope it will last better than my Samsung.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great deal on a refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales people were all very helpful but the real stars were your delivery guys. The whole process was so streamlined from the advance calls and texts and then a final 2 hour window. The only snag was that was no manual because it was an open box buy and we couldn't get the refrigerator to cool initially but I was able to download a manual online and figured out. Otherwise a great experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love this fridge... control panel could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this fridge. We looked at a lot of fridges. And this was the one that was a good match. Wish the control panel and buttons were not as plastic'y and fragile. But overall is a great fridge. Delivery from BB was not ideal. First fridge didn't work. Second fridge had a minor scratch out of the box. Installers were amazing, they took care of hauling the fridge in, putting it all together and explaining how it all worked.

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 4 out of 5 stars

    expensive - nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice fridge. very expensive that's all done bye

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Very nice fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on a great sale. This was a luxury by for us, but we thought we'd go for it. We're live the space and the look. The layout is so much better than our old fridge. Only issue- if you are having a party the one capacity is low.

    I would recommend this to a friend
  • Pros mentioned:
    Drawers

    Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks so good in our kitchen. Love the 2 drawers. We use one side for beverages and the other for yogurts, applesauce, snack paks etc.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    2 center drawers are AWESOME!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 door frig is the way to go! Saw it in the showroom and it was a must have!!! The 2 mid drawers are fantastic!!! Overall-Design is functional and very ROOMY!!! Also like the freezer set up and the 2 horizontal drawers.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This KitchenAid refrigerator is just fantastic. Everything went great from the time we purchased it and the install. It Avery quiet, which we like, eleven the ice maker. Every thing is kept fresh a lot longer than any refrigerator we have ever owned.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Kitchen aid refrigerator

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator. Lots of room. Organize apartments. Love it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Kitchen aid refrigerator

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product Except for the horrible buzzing noise. We immediately sent it back. The replacement refrigerator arrived very visably damaged. Awaiting the next replacement. So the jury is still out. Stay tuned.,.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 3 out of 5 stars

    Beautiful!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the most beautiful refrigerators that I've purchased. However after a year of owning it the ice make stopped working and soon after the freezer stopped cooling. Thankfully I purchased an extended warranty.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Should have listened to the reviews

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very attractive refrigerator and great idea with 5 drawers but many issues with ice maker. Repair people have been out to our home 6 times since last July due to leaking and ice maker replacement. In fact they will be coming today on July 4

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The kitchen aid refrigerator looks amazing and fit perfectly in my kitchen love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rwfrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator. It has so many nice features.

    I would recommend this to a friend