Customer Ratings & Reviews

This is a great little vacuum/mop for the right area and use case. You need to make sure you're getting the right cleaning robot for you and your space. The use of all Shark robots is fairly straight-forward because of the app and the ability to map your space. The Matrix 2-in-1 does a great job with both vacuuming and mopping, but does require a little more attention than other models. With this one, I'd say it's best if you're majority carpet in your space. It can map the floor, vacuum on a schedule, and empty itself. So, if you're just needing a vacuum with occasional mopping of small areas, this is an ideal device. You can have it run on a schedule, empty the dock once per month or so, and not have to think about it. You can designate where there is carpet in the app so that it's not going to soak your carpets. That being said, you need to watch it on the first run or two to make sure you have the areas mapped out correctly as the vacuum doesn't sense the difference on it's own. If you want to vacuum and mop an area (like if you have half carpet and half hard-wood, I'd go with one of the NeverTouch models which can sense where there is carpet and where is wood so it knows where it is safe to mop.

The Shark Matrix 2-in-1 robot vac ended up being a bit of a disappointment despite being a very good robot vacuum. I've had quite a few robot vacs over the years, including a previous model that was one of their first units with LIDAR mapping that also had a mopping pad. This is my first Shark with self-emptying, though, and I was excited to compare this model with the others I've had with similar features (but never all in one). #Unboxing and first impressions# Shark does a pretty good job with their packaging. Most of the packing was cardboard and recyclable, which I always call out though it's becoming more common every year. There was a lot of cling plastic to protect the plastic parts of the robot, however. What Shark does well is having a nice paperboard insert with visual instructions and guidance on installing the SharkClean app for your smartphone. Setup in general was pretty familiar for me, having used other 'smart' robot vacs including my previous Shark model in the same app. #Using the Matrix robot# Once I added the new robot to my SharkClean app, I kicked off the initial mapping run as instructed. The mapping was very quick, as seems to be the case with most LIDAR robots these days. I found that it was also pretty accurate, surprisingly so compared to other models that I've used. The map shows permanent walls and has a different kind of indicator for furniture and temporary fixtures which I thought was a nice touch. It does a very good job of returning to base, and didn't have any issues docking and emptying. The base station is also not as insanely loud as others I've used, and is very easy to empty (though overall it is smaller and has less capacity than others I've used). Once I got to actually using the Matrix, though, things ended up being a little disappointing. For one, the unit is weirdly (and inconsistently) loud. The actual sound of the vacuum is not any louder (or quieter) than other units I've had, but at times it will start this loud ticking/clacking sound. It's almost as if some hard plastic piece is stuck in the brush roll, but I've double and triple checked and that's not the case. And it doesn't do it all the time. I am left wondering if it's something related to the LIDAR sensor spinning, but I haven't been able to narrow it down. Another frustration is with the mopping capability. Defining the carpeted areas on the map of my house was super easy. I like that Shark automatically does a confirmation run where the robot traces the edge of rugs you've set up in the map, but I found that it took way too many confirmation runs to get it right. I feel like a sensor built into the bottom of the robot that sensed when it goes "up" onto a rug would be easier for you (and the robot) to confirm. I also found that it wasn't terribly intuitive to send the robot to spot clean or mop an area due to the scale of the floorplan in the app. The square sizes were simply too big unless you zoom really far into your floorplan. As a result, it ended up being difficult to get it to clean just a small mess on the floor, so every "matrix clean" turned into a 5+ minute affair. #Final thoughts# Shark seems to have taken a step forward and a step back for me with this robot. It's faster than my previous Shark and has caught up with other LIDAR models in that regard. If it were simply a vacuum with a self-empty dock and a little cheaper, I would put the overall experience (app, dock, robot) among the best I've used. The inconsistent noisiness of the robot, and the frustration with the mopping keeps this from being a perfect score. You can leave the mop pad attached for regular cleaning, which is nice, but it was frustrating to get the mopping calibration complete in the app where it would avoid my many rugs. As a result, using the mop function requires a lot of work except in a few limited spots in my home, despite having wood floors throughout. I look forward to seeing where Shark improves in the next year or two.

I wanted to give this a better rating because the idea of having a robot vacuum that also mops my floors is exciting. The concept is very good, but the product falls short with its execution. The vacuum and mop both do a fantastic job when it works. It’s the algorithm of the robot that falls short. The mapping does a descent job discovering the area to service, but the memory of where it encounters issues leaves a lot to be desired. Shark Ninja produces a nice and quiet machine compared the competition. The brush roller system and the self-emptying capabilities are second to none. The vacuum capabilities work much better than the mopping capabilities. The idea behind a multifunctional device is to make life easier. I found myself pulling the robot from a stuck position multiple times. While this can happen, it repeated the same position multiple times. I often had to manually relocate the robot to stop it from repeating the same attempts. In the end, it ran out of battery power before it completed the course. I ended up finishing up the mopping manually. Hopefully a software update will help with the learning capabilities.

It works good and I’m typing more words to get 50 characters