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Customer Ratings & Reviews

Your price for this item is $499.80
The comparable value price is $699.99

Customer reviews

Rating 3.9 out of 5 stars with 16 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

75%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-16 of 16 reviews
  • Rated 4 out of 5 stars

    Great value for a solid product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly easy setup and much quieter than my Roomba was

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little guy saves you a ton of time, is super easy to set up, and vacuums and mops at the same time. The app lets you set "no-go zones" and carpet areas, which makes this robot even better. Set it and forget it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are broken parts, noticeable scratches, and even hairs present.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello there. Thank you for bringing this to our attention. We’re very sorry to hear that your Shark robot arrived with broken parts, scratches, and hairs. That’s definitely not the experience we want for our customers. We recommend contacting Shark Customer Support or the retailer you purchased from as soon as possible to report the issue. We want to ensure you receive a product in perfect condition. You can contact us our Customer Support Team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind regards, Shark Clean.

  • Rated 4 out of 5 stars

    Little broken, loud, app is okay, does it's job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. The part where the robot connects to charge on the dock is broken but still works. For the price it is pretty good. The dock sounds like a shop vac it is very loud when emptying the robot. But it works well. The app also isn't as user friendly as some of the other robot vacuums we've gotten in the past.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Robot Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this robot but had a lot of trouble getting it connected to the internet with my phone. Took several calls to Shark and a call to my provider. Once connected it worked wonderfully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase! Only complain would be the noise level, but it’s manageable. My house is always clean in the morning!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    R2 Floor Vacuum

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little R2 unit is quiet and relentless against fur and dust. It even picks up the cat litter and sidewalk salt!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, delighted with my purchase, it keeps my house clean while I work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark 2-1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saves time on the cleaning works excellent, vacumms and mops very easy setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't set it up yet but was delivered early and condition was as described

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! We use it daily! It does an amazing job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything it should and i would recommend to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty cool , love that it vacuums and mops . Awesome device

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not the best for a pet family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device is not good for dog hair. It clumps it up and or avoids the clumps of hair it made

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello AlexisR. Thank you for sharing your experience. We’re sorry to hear the vacuum didn’t meet your expectations for cleaning up dog hair. Pet hair can be challenging, and your feedback is welcomed. If you’d like, we can suggest tips for optimizing performance or recommend models specifically designed for heavy pet hair. Please reach out to our customer support team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind regards, Shark Robot.

  • Rated 1 out of 5 stars

    Broken product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dust bin doesn’t plug into the robot, starts running and leaves the dust bin behind it. Definitely will return. Not sure why it was shipped to me in this condition.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Payten,
      Thank you for taking the time to provide your feedback on the RV2610WA Shark Robot 2-in-1. We’re so sorry to hear that your robot arrived in this condition and understand how disappointing that must be. Something doesn’t seem quite right about how your robot is performing, and we’d like to make sure it’s working as it should. We will be more than happy to assist. Please call our support team at 1-800-668-9600 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET
      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    Broken and missing part

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was broken and missing part, seller doesn’t answer me

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello GeraldoJ. Thank you for letting us know about this experience. We’re very sorry to hear your vacuum arrived broken and with a missing part, and that you haven’t been able to reach the seller. This is not the experience we want for our customers. Please contact our customer care team directly, we’ll do everything we can to resolve this for you. Kindly contact us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind regards, Shark Robot.

  • Customer reviews from sharkninja.com

    User rating, 4 out of 5 stars with 725 reviews on sharkninja.com.

    See all sharkninja.com reviews
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