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  • Remote Service

Software Setup and Support

SKU:
3652556
See Details

Customer reviews

Rating 3.6 out of 5 stars with 150 reviews

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71%
would recommend
to a friend

Customers are saying

Customers are delighted by the ease of use and thorough software setup provided. Many users appreciate that the basics are in working order and agents set up their laptops thoroughly. However, some customers have expressed dissatisfaction with the customer service they received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 150 reviews
  • Pros mentioned:
    Ease of use

    Geek squad software install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The process was fast, easy, efficient and convenient. I’m very happy I decided to go that day. I highly recommend others to go and visit the geek squad you will not be disappointed

    I would recommend this to a friend

  • Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad performed my computer set-up superbly! Moreover, all questions were addressed and service was above and beyond as professional advice was given to aid in the future operation.

    I would recommend this to a friend
  • Pros mentioned:
    Software setup

    New Software Installed & Running!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Best Buy Total Tech membership has been a life-saver! My husband is writing his Doctoral Thesis and his computer bit the dust . . . We called the Geek Squad and they had our new computer software up and running very quickly! My husband was so pleased!

    I would recommend this to a friend

  • Softwate setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is still difficult for me to set up softwate, even with tech support

    I would recommend this to a friend

  • Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. They didnt stop until they help me fix my problem! Amazing attention to detail

    I would recommend this to a friend

  • Software purchase and Setup!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though there were hiccups at the beginning of the process the Geek Squad persevered with me until my installation was complete.

    I would recommend this to a friend

  • Software purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was prompt with their help… patient… and gave good directions & explanations thank you!’

    I would recommend this to a friend

  • geek squad help me take care of problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    determined that my pc dvd player was bad. So went to Best Buy and geek squad shared what I needed to do.

    I would recommend this to a friend

  • Fix my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a joke. You cant get through by phone. opted for the 27 minute call back. got the call, then put on hold for 47 minutes then disconnected by best buy. Tried Geek Chat. Promised issue would be resolved and if there were questions they would call. phone rang when I answered call was disconnected. No other attempt was made to contact me. I had webbrowser tool bar installed on my computer along with other thing but guess what? STILL NO Sound.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for taking time to share this with us. I'm sorry to hear about how poor this experience was for you. It's always frustrating when you feel neglected and like your time was wasted. We'd definitely like to help. Since it's been difficult to get through to us over the phone, we'd recommend connecting with the store either in person or over the phone to get started. You can find information about your local store at www.bestbuy.com/storelocator.

  • Pros mentioned:
    Software setup

    The Geek Squad was very knowlegable and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was at the point of total frustration when I called the Geek Squad in Little Rock. They were very kind and understanding and got right down to business. I'm happy to say my computer is now operating like it should.

    I would recommend this to a friend

  • Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had 3 calls in troubleshooting within 30 minutes. Great

    I would recommend this to a friend
  • Pros mentioned:
    Software setup

    GEEK SQUAD at TUALATIN - OUTSTANDING!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad downloaded Microsoft 365 Office, McAfee APP and downloaded the Print driver on my new laptop and HP 8035 Printer. Even though they were swamped they were able to get it all done by 6:30pm the same day. YAHOO! What a team! Geek Squad at the Tualatin Store is the BEST!

    I would recommend this to a friend

  • Best Buy—always on point!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to quickly assess the problem and took the time to discuss it with me.

    I would recommend this to a friend

  • computer-excel app not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bad, I talked to someone and they couldnt fix it then transferred me to the person who could and they worked remotely on my computer and said they couldnt fix it and hung up on me

    No, I would not recommend this to a friend

  • Still not able to complete functions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After nearly a month and two visits back back to GEEK, at the store, and a paid phone call, I am still not able to get the functions that I need.

    I would recommend this to a friend

  • Dishonest phone call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents didn't help me well before taking my money away before trying to get it back by calling again

    No, I would not recommend this to a friend
  • Pros mentioned:
    Software setup

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service from Noah. Very knowledgeable and helpful. No problems with setup. Recommend him!

    I would recommend this to a friend

  • Geek Squad Incompetence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did not install this product and I am still having problems. I lost import data due to the Geek Squad installation errors. Each time I called back for help, they made the problem worse. I know have a product that I paid for that doesn’t work properly due to the incompetence of Geek Squad.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Geek squad review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very smooth. was helped with the whole process. It was completed with no problem.

    I would recommend this to a friend

  • Poor Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never solved my problem, hung up on me and never called back

    No, I would not recommend this to a friend
Page 2, Showing 21-40 of 150 reviews
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