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  • Remote Service

Software Setup and Support

SKU:
3652556
See Details

Customer reviews

Rating 3.6 out of 5 stars with 179 reviews

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70%
would recommend
to a friend

Customers are saying

Customers commend the Software Setup and Support for its ease of use and thorough software setup. Users appreciate that the basics are in working order and that agents set up laptops thoroughly. However, some customers have expressed dissatisfaction with the customer service they received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 179 reviews

  • good talkers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just fine. geeks are swell with answering questions and being patient with oldsters.

    I would recommend this to a friend
  • Cons mentioned:
    Customer service

    Poor response time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never could get someone to help. Spent several hours trying to reach them. Then would wait for next technician, again hours spent for nothing. Very disappointed I used to get great service.

    No, I would not recommend this to a friend

  • COMPUTER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OUTFRICKINSTANDING! Yes I would recomend Geek Squad to everyone!

    I would recommend this to a friend

  • Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great assistance!! Easy for us to connect with the geek squad.

    I would recommend this to a friend

  • Good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came through again when no one else could

    I would recommend this to a friend

  • Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful & patience. Would recommend to anyone needing help.

    I would recommend this to a friend

  • Remote support successful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Successfully got rid of a corrupted file for me. Thank you!

    I would recommend this to a friend

  • They tried

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They tried helping me with my problem but could only do so much and between the free option and the paid one they did the exact same things and i even said to them I tried those steps before.

    No, I would not recommend this to a friend

  • help outlook not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good service with phone support helped try to fix outlook

    I would recommend this to a friend

  • Geek Squad to the Rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was able to get my computer back to normal to access files that I could not open. Very concerned for loss of info and material.

    I would recommend this to a friend

  • wasn't helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Diddn't Sort/Organize my hard drive. It also slowed my work down quite a bit.

    No, I would not recommend this to a friend

  • my fee needs to be returned!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    over three days (plus five hours) your last agent found my issue why outlook was not load on my computer. It was very simple that outlook does not work on a version 10 computer. I even agreed to pay a tech fee. I have an outstanding issue with your staff that the fee i paid should be credited back to me. Hope to see my charged payed back soon.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Geek squad software install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The process was fast, easy, efficient and convenient. I’m very happy I decided to go that day. I highly recommend others to go and visit the geek squad you will not be disappointed

    I would recommend this to a friend

  • Geek Squad remote reset of Office 365 apps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad remote reset of Office 365 apps was successful

    I would recommend this to a friend

  • Geek Squad set up my computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad set up my new computer for me. I love how they treat me.

    I would recommend this to a friend
  • Pros mentioned:
    Software setup

    New Software Installed & Running!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Best Buy Total Tech membership has been a life-saver! My husband is writing his Doctoral Thesis and his computer bit the dust . . . We called the Geek Squad and they had our new computer software up and running very quickly! My husband was so pleased!

    I would recommend this to a friend

  • New Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop purchase! No need for Geek Squad so far!

    I would recommend this to a friend

  • Felt like a scam and waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fact that I knew more about my computer and issues than the tech person removing into the computer says as much and I dont have a degree in whatever computer science or anything similar. Honestly, save yourself the headache and actually contact a real tech person to see your machine.

    No, I would not recommend this to a friend

  • Fix my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a joke. You cant get through by phone. opted for the 27 minute call back. got the call, then put on hold for 47 minutes then disconnected by best buy. Tried Geek Chat. Promised issue would be resolved and if there were questions they would call. phone rang when I answered call was disconnected. No other attempt was made to contact me. I had webbrowser tool bar installed on my computer along with other thing but guess what? STILL NO Sound.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for taking time to share this with us. I'm sorry to hear about how poor this experience was for you. It's always frustrating when you feel neglected and like your time was wasted. We'd definitely like to help. Since it's been difficult to get through to us over the phone, we'd recommend connecting with the store either in person or over the phone to get started. You can find information about your local store at www.bestbuy.com/storelocator.

  • e mail issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had issues with my e-mail account. They were able to reset my password and get it up and running. Very professional, patient, and knowledgeable.

    I would recommend this to a friend
Page 2, Showing 21-40 of 179 reviews
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