Customer Ratings & Reviews
- SKU:
- 3652556
Customer reviews
Rating 3.7 out of 5 stars with 189 reviews
(189 customer reviews)to a friend
Customers are saying
Customers commend the Software Setup and Support for its ease of use and thorough software setup. Users appreciate that the basics are in working order and that agents set up laptops thoroughly. However, some customers have expressed dissatisfaction with the customer service they received.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
good talkers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.just fine. geeks are swell with answering questions and being patient with oldsters.
I would recommend this to a friendRated 5 out of 5 stars
COMPUTER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OUTFRICKINSTANDING! Yes I would recomend Geek Squad to everyone!
I would recommend this to a friend- Cons mentioned:Customer service
Rated 1 out of 5 stars
Poor response time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never could get someone to help. Spent several hours trying to reach them. Then would wait for next technician, again hours spent for nothing. Very disappointed I used to get great service.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Remote installation frustration
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought and paid for Microsoft word etc. I have (on my own) been successful with most of what I bought, but not "word" The Geek Squad (that I also paid for) was unable to get the program on to my computer and I remain frustrated as to how this can be possible. I am now out of town and will not be home for a month. I don't know what I am to do, but some how I need to actually get what I paid for twice!!!
No, I would not recommend this to a friendRated 5 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great assistance!! Easy for us to connect with the geek squad.
I would recommend this to a friendRated 5 out of 5 stars
Good Job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad came through again when no one else could
I would recommend this to a friendRated 5 out of 5 stars
Recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful & patience. Would recommend to anyone needing help.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Geek squad software install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The process was fast, easy, efficient and convenient. I’m very happy I decided to go that day. I highly recommend others to go and visit the geek squad you will not be disappointed
I would recommend this to a friend Rated 5 out of 5 stars
Remote support successful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Successfully got rid of a corrupted file for me. Thank you!
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad to the Rescue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad was able to get my computer back to normal to access files that I could not open. Very concerned for loss of info and material.
I would recommend this to a friend- Pros mentioned:Software setup
Rated 5 out of 5 stars
New Software Installed & Running!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our Best Buy Total Tech membership has been a life-saver! My husband is writing his Doctoral Thesis and his computer bit the dust . . . We called the Geek Squad and they had our new computer software up and running very quickly! My husband was so pleased!
I would recommend this to a friend Rated 5 out of 5 stars
help outlook not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good service with phone support helped try to fix outlook
I would recommend this to a friendRated 2 out of 5 stars
They tried
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They tried helping me with my problem but could only do so much and between the free option and the paid one they did the exact same things and i even said to them I tried those steps before.
No, I would not recommend this to a friend- Pros mentioned:Software setup
Rated 5 out of 5 stars
The Geek Squad was very knowlegable and efficient.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was at the point of total frustration when I called the Geek Squad in Little Rock. They were very kind and understanding and got right down to business. I'm happy to say my computer is now operating like it should.
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad set up my computer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek squad set up my new computer for me. I love how they treat me.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad remote reset of Office 365 apps
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad remote reset of Office 365 apps was successful
I would recommend this to a friendRated 1 out of 5 stars
Fix my computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a joke. You cant get through by phone. opted for the 27 minute call back. got the call, then put on hold for 47 minutes then disconnected by best buy. Tried Geek Chat. Promised issue would be resolved and if there were questions they would call. phone rang when I answered call was disconnected. No other attempt was made to contact me. I had webbrowser tool bar installed on my computer along with other thing but guess what? STILL NO Sound.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to share this with us. I'm sorry to hear about how poor this experience was for you. It's always frustrating when you feel neglected and like your time was wasted. We'd definitely like to help. Since it's been difficult to get through to us over the phone, we'd recommend connecting with the store either in person or over the phone to get started. You can find information about your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
my fee needs to be returned!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.over three days (plus five hours) your last agent found my issue why outlook was not load on my computer. It was very simple that outlook does not work on a version 10 computer. I even agreed to pay a tech fee. I have an outstanding issue with your staff that the fee i paid should be credited back to me. Hope to see my charged payed back soon.
I would recommend this to a friendRated 5 out of 5 stars
e mail issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with my e-mail account. They were able to reset my password and get it up and running. Very professional, patient, and knowledgeable.
I would recommend this to a friend- Pros mentioned:Software setup
Rated 5 out of 5 stars
GEEK SQUAD at TUALATIN - OUTSTANDING!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad downloaded Microsoft 365 Office, McAfee APP and downloaded the Print driver on my new laptop and HP 8035 Printer. Even though they were swamped they were able to get it all done by 6:30pm the same day. YAHOO! What a team! Geek Squad at the Tualatin Store is the BEST!
I would recommend this to a friend
