Customer Ratings & Reviews

Absolutely terrible. Do not waste your time, money, or mental stability on this product. I was promised my issue with my $2k laptop would be fixed, but it wasn't. On the third "do-over" I was told to just go into the store because they couldn't fix it. My issue was fixed in store within moments by logging into my one drive, but not until a TotalTech membership was purchased. Now, Best Buy refuses to refund my Software Setup and Support service, despite not actually doing anything.

They helped me transfer my data from one old lap top to my new Apple. Made it quick and easy!

It was good because I kept having issues with my installation. They helped me to find a way to get it done.

I was on with a Geek Squad tech for at least 45 Min and she was unable to complete the task . I am requesting a refund

Remoter Geek Squad is a total failure. I do not intend to ever use them again. I will always go the store Geek Squad they are great

The agent installed the WEBROOT virus protection program on my computer. She seemed knowledgeable.

Untrained employees who have no clue what they are doing, embarrassed by the service I received.

They didn't fix my problem. Plus, they promised to refund my money if they didn't fix it. They still charged me.

Don't think I have used the remote service but nice to know that is available

Service wasn't needed but it was very easy to do by myself. I must have fallen into a crack as far as service goes this time. I still enjoy purchasing products by Best Buy.

They did not fix my issue. I am not satisfied at all. I want my seevice fee returned.

I was having problems with an email address. I had tried to fix it several times on my own after searching solution on the internet and was unable to get to the email. The Geek Squad was able top fix the issue for me.

I bought this to be picked up and installed in another city, Three days later and four trips and eight phone calls to my local Best Buy and I was still waiting to get it installed on a computer in OKC. Your order will be ready in 30 mins, my #@$%!#&. My family had spent 10 hours over 3 days and were told the fourth day they that they were Now at the back end of the Que and if they left their computer they would call them in a day or two when it was ready.

The best! They walked me thru everything and easy to understand language. Thanks geek squad!

Poor service technician was poor and was be talk bout ppl house

The particular service rep was outstanding. Very knowledgeable and thorough. Explained step by step what he was doing with my laptop and printer. Was very persistent about finding out what the problem was and resolving issue.

The agents provided me with steps to get my printer re-connected to my computer.

Geek sqad is great very knowledgeable. And would help anyway they can.

They seem concerned and are definitely helpful of you.

Very helpful, answered all questions that I had. Thank you!