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  • Remote Service

Software Setup and Support

SKU:
3652556
See Details

Customer reviews

Rating 3.6 out of 5 stars with 177 reviews

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69%
would recommend
to a friend

Customers are saying

Customers commend the Software Setup and Support for its ease of use and thorough software setup. Users appreciate that the basics are in working order and that agents set up laptops thoroughly. However, some customers have expressed dissatisfaction with the customer service they received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 177 reviews

  • Geek squad didn't fix my problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still having problems with computer not loading pages i want to see

    No, I would not recommend this to a friend

  • Poor Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never solved my problem, hung up on me and never called back

    No, I would not recommend this to a friend

  • Remotely working senior in distress

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that Christopher stayed on the job not just once but 3 different times , What a GEM !! Excellent work & Excellent service from Geek Squad !! Thanks so much for being patient with this senior work at home consumer

    I would recommend this to a friend

  • Dishonest phone call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents didn't help me well before taking my money away before trying to get it back by calling again

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They helped me remotely and it was super easy to deal with

    I would recommend this to a friend

  • Geek Squad left a really bad taste in my mouth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What the geek squad proposed was outragious for a BRAND NEW computer

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Geek Squad installed my new computer system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional , friendly and informative. Made sure all basics in working order.

    I would recommend this to a friend

  • Remote service from Geek Squad PRO

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great profession and personable service, on time, able to be a teach and listener. Ben's time and work results based on my punch list and how to fix it all was far above what I had tried to accomplish with online Chats.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Geeks set up my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer was set up and ready to go. I have always had good service with Geek Squad

    I would recommend this to a friend

  • Terrible Product and Worse Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely terrible. Do not waste your time, money, or mental stability on this product. I was promised my issue with my $2k laptop would be fixed, but it wasn't. On the third "do-over" I was told to just go into the store because they couldn't fix it. My issue was fixed in store within moments by logging into my one drive, but not until a TotalTech membership was purchased. Now, Best Buy refuses to refund my Software Setup and Support service, despite not actually doing anything.

    No, I would not recommend this to a friend

  • Helped transfer my data

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They helped me transfer my data from one old lap top to my new Apple. Made it quick and easy!

    I would recommend this to a friend

  • Good help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good because I kept having issues with my installation. They helped me to find a way to get it done.

    I would recommend this to a friend

  • Very Disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was on with a Geek Squad tech for at least 45 Min and she was unable to complete the task . I am requesting a refund

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the initiative to share this with us. It's always frustrating when a repair is unsuccessful. For support with a refund, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Cons mentioned:
    Customer service

    never use the remote Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remoter Geek Squad is a total failure. I do not intend to ever use them again. I will always go the store Geek Squad they are great

    No, I would not recommend this to a friend

  • The Geek Squad renewed my virus protection program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed the WEBROOT virus protection program on my computer. She seemed knowledgeable.

    I would recommend this to a friend

  • nice to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't think I have used the remote service but nice to know that is available

    I would recommend this to a friend

  • Easy software install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service wasn't needed but it was very easy to do by myself. I must have fallen into a crack as far as service goes this time. I still enjoy purchasing products by Best Buy.

    I would recommend this to a friend

  • Terrible service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Untrained employees who have no clue what they are doing, embarrassed by the service I received.

    No, I would not recommend this to a friend

  • I can finally access my email

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having problems with an email address. I had tried to fix it several times on my own after searching solution on the internet and was unable to get to the email. The Geek Squad was able top fix the issue for me.

    I would recommend this to a friend

  • Didn't fix a thing...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn't fix my problem. Plus, they promised to refund my money if they didn't fix it. They still charged me.

    No, I would not recommend this to a friend
Page 4, Showing 61-80 of 177 reviews
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