Customer Ratings & Reviews

Got new computer but some features of old printer wouldn't work. Technician quickly found a fix and all is working now.

The Geek Squad was professional and answered my questions respectfully.

Geek Squad was awesome they worked tirelessly to solve my computer software problem.

Excellent team, they took care of the product. I highly recommend

Agent walk us thru it n fixed it !!! So helpful !!!

Was not happy with installation process of product. Would not let me set up and had to get geek squad to set up which cost me extra.

Printer stopped working; GEEK Squad downloaded drives and fixed it

Didnt do what i asked ,rushed after waited 2 hours. Didnt leave notes.

Deeraj helped me get an old printer back online today. He is an awesome tech support person. He is patient, calm, articulate, efficient, thorough and technically top-notch. Not only did Deeraj get my printer back online quickly, but he also explained clearly and simply what was done to solve the problem, and adjusted my Windows Update options to prevent the problem from occuring after future WIndows updates. I wholeheartedly recommend him!

They are worthless. I purchased a service plan with my laptop computer, including Microsoft 365 for up to 5 devices. I could not get MS to load on my desktop. I called GeekSquad who then said it wasn't the software but the computer. They charged $39.99 to fix it and promised there would be no charge if they couldn't fix the problem. After two hours they had quit remote access, had not installed the software and still charged my credit card. If you have basic computer knowledge you don't need their service plan or their help. They don't have any skills beyond the average person. Now I am playing phone tag trying to get a refund. They claimed they cannot find the service order number in their system despite the fact that I have receipts and an order number to prove it. Then they saw order but claimed it was solved. When they took control of the computer and verified it wasn't fixed, they sent me to billing for the refund. Billing said they couldn't process the refund and sent me back to computer services. It has been hours of run around for nothing. What a giant waste of time and money! Go local to a specialty shop where they actually know what they are doing and won't rob you.

Geek Squad, Broke my system and shut down my internet browser so I could not use my computer. it started through their online support. I actually went through 5 agent over the course of 24 hours of whom I have their names, After the forth Agent (Agent Syed) disconnected me from there server and left a email message stating that we had gotten disconnected by the internet ( I watched him push the button to close out the chat and reboot my system. in doing so he deleted my browser .exe files. I tried to contact Geek Squad by phone again and was passed around for about an hour. finally I was again transferred to Tech support and was told he (Agent David C) couldn't get someone out to my home to fix my system until Feb 1 2022 because without access to my browser he could not fix the issue we tried his way to get the browser up for about an hour he could not get the application to work . I had to figured out how to get my bowser back up and running myself and gave him access to my system again and he installed a different browser (complete waste of time since I had already installed a browser). Most of these Agents Don't seem to have a A+ Certification so there skills or below unsatisfactory. I have bee a member of Geek Squad for over 8 years I believe and since BestBuy started sending calls to over-seas technicians the service is horrible. I want my money back the service is not worth it, and because of the language barrier totally frustrating. The Agent is reading from a script and all the trouble shooting is done through script files. Not a replacement for a person with some computer knowledge and trouble shooting skills. I understand that BestBuy is probably farming out their Tech support to save money but the consumer is getting very poor service. I have tried to get a phone number for someone to refund all my money because the service is horrible no one at the stores I called would give me a number or any contact information. Really poor service BestBuy you just lost a really good customer! If I could give customer service half a star I would

I give Best Buy a two star review due to the fact that I not only missed out on my points at the time of purchase, which is ironic since she signed me up at the time to receive the card. My hands were full with twin babies in car seats I was carrying through the store and a four and five year old that has ADHD running a muck everywhere!!! I had no time to look at it, but I told her what I needed. the young lady misdirected me from the surface pro 3 to this hp laptop without a disk drive, which puts me needing an external disk drive that I never got. I was purchasing a laptop, a headset for the pc which was also the wrong one, Geek Squad service for a year, two year protection plan, Office 2013, carrying case for my laptop and two tablets for the children!! It was a mess!! My husband spent over $2000 dollars that we really was using for me to start my business which did not get to happen due to having the wrong system! To top it off I would have received enough points to go back to get some free items for Christmas since it was going to be tight after our purchase! I felt sick over it, still do. They still to this day have not compensated me!! Am not happy about it at all! If it were not for the perfection of the Geek Squad Team I would never return to that store! Geek Squad is amazing!! I love them!! Believe me when I say this, the system never breaks down until the warranty is over, but if you have Geek Squad they will fix your system like new!! Keep up the great work Geek Squad!!! I give you all the highest props possible for the amazing work you do!!

They transferred all my data off my old computer for me which was great

The agent was not very thorough in investigating my computer issue. He seemed to be in a hurry, did not sound very empathetic about my concerns. My daughter was able to fix the issue instead.

Can you make sure his manager gets this message? Its for the Riverhead geek squad store. The person who came to my home in Greenport to set up my computer was terrific. This was Sunday April 14th at 11 am. I forget his name but maybe you can figure it out. Great easy going personality and his expertise is very much appreciated. Very professional and has significant expertise. He asked me all the right questions including what do I use my computer for. He then set me up with all my short cuts. He told me all the ways I can help my computer have a long life including that I have 2 cats so I should vacuum the back of the tower every 2 weeks. He also let me know that I bought a really great suite of computer and components such as the computer itself, the screen, speakers and a disk player/burner. He made me feel confident about my purchase. I will never again go to another computer or media equipment store. Best Buy is the best!!

Luke solved the problem I’ve been having for several months. He explained in terms I could understand what the issue was and helped me get it all all squared away.

Geek squad tech was awesome to work with. Though he couldn’t fix the issue it being component oriented, he did his best to help me.

The agent was unable to resolve my issue of being blocked on a website I need for work. I did, however find someone at Cox and they were able to fix the issue. You did refund my money since they could not resove the issue, and for that I am very grateful. I appreciate a company with excellent customer service, and you definitely did your best.

The agent that helped me understand what was going on. After he fixed what happened he made sure that it shouldn't happened again. He reported it to the right place.

I was on the phone for 21/2 hr was told it would be fixed in 48-72 hr and nothing happened Called back after 72 hr and it was fixed in 1/2 hr