Customer Ratings & Reviews

I lost the camera on my laptop. They solved my problem quickly and efficiently.

So far everything has been very god and the geek squad is very helpful and knowledgable .

I love them they are the best cause im really not savy with technology. They saved me many times. Thanks guys for all the hard work and patients you have with me.

Grateful for support and assistance in removing a sleeper app from my MAC. I tried many things prior to reaching out to Best Buy. And while it took a few agents and disconnects to find someone that had the knowledge, we were successful. Thank you!

I went to Geek Squad because my computer acted up in the middle of updating and was literally unusable. i felt like i had tried everything and was so frustrated. i take online college classes so having a computer at home is very important for me. i forgot to make a reservation and Geek Squad still got me in almost immediately. i explained the problem and both the gentlemen helping me out were very clear about what was wrong and what needed to be done to remedy the situation. they were very knowledgeable about my product and the issue. i was so frustrated and coming to them relieved so much stress. the process was done in a couple hours and now i can resume studying and homework as planned. i was in very good hands with Geek Squad!

Made it easy to understand. He was very patient. I dont have a lot of computer knowledge.

The agents helped me to install a program on my PC.

Support team very helpful and resolved problem effectively

Representatives from India are SUPERIOR!!! Consider, Terminate or Re-train everyone else.

I called Geek Squad and was skeptical that it would be fixed. But, the two levels of service tecs I worked with were professional and took over my computer and totally solved the issue. Thank you for the wonderful program.

She fixed my "popup" problem remotely in a matter of minutes. WHAT A WONDERFUL SERVICE !!

The service I received was top notch. It involved a lot of time, but the wait was worth it. Thanks again.

Paid 39.99 and did not fix the problem. Individual logged on to my computer and did troubleshooting for over an hour, but did not correct problem. With help from a friend we corrected the problem.

Support started out well until elevated to a “super geek”. After paying 39.99, my issue was unresolved and my laptop was frozen. When I called back, I got another “super geek” who transferred me to a software specialist who advised me to contact Microsoft support. I was literally on and off with support for 6 hours , paid $39.99 and still don’t have my product installed.

He was very professional and patient though out the process.

The first person who answered my call couldn't fix the problem of not being able to access online bill pay through my bank. She had to call me back because she had to restart her computer. After 45 minutes, she referred me to someone more "advanced", who temporarily fixed the problem. Once I tried to log back in, I could not access online bill pay. I wasted 2 hours dealing with the Geek Squad, and my problem is STILL not resolved. I am NOT amused!

The dishwasher was installed quickly and professionally. Great job

I am very happy with the services provided to me through Geek Squad. They answered all of my questions and took the time to correctly diagnose the problem.

I explained the issue that I was having and he got into my computer but was unable to resolve the problem.

Both agents were extremely helpful, and patient. I couldn't have asked for better service!