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  • Remote Service

Software Setup and Support

SKU:
3652556
See Details

Customer reviews

Rating 3.6 out of 5 stars with 150 reviews

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71%
would recommend
to a friend

Customers are saying

Customers are delighted by the ease of use and thorough software setup provided. Many users appreciate that the basics are in working order and agents set up their laptops thoroughly. However, some customers have expressed dissatisfaction with the customer service they received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-150 of 150 reviews

  • BAD SERVICE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer is now a dead BRICK, it was working before they worked on it.

    No, I would not recommend this to a friend

  • Geek Squad help line, quick and effective.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad help was excellent and got me going quickly.

    I would recommend this to a friend

  • Returns back to stores

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't really need it i want to use it to buy gift card

    I would recommend this to a friend

  • Bad customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave me the run around and said they were capable of something they had no idea about

    No, I would not recommend this to a friend

  • Didn’t do what I wanted

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person I was connected to wouldn’t talk to me, only chat. All he did was install google chrome and charged me $40.00.

    No, I would not recommend this to a friend

  • Terrible service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing but a waste of two hours & $39.99..........awful

    No, I would not recommend this to a friend

  • I have been on hold for over 2 hours without help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chat support is not findeable by me. Phone support is purgatory with no help after 2 hours. that whistling song get on your nerves after a couple of hours.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the initiative to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to, and it sounds like you need some assistance. We have Agents standing by to help. To start your support session, please connect with one of our chat agents at www.geeksquad.com/chat.

  • Useless Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spent the money and nothing to show for it. Complete waste of $39.99

    No, I would not recommend this to a friend

  • webroot reinstall problem on a MacBook air

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 agents and 6 hours later, my problem was not fixed! Then the last agent disconnected, after minimizing the chat screen, without me even realizing the session had closed!

    No, I would not recommend this to a friend

  • trying to get windows seven installed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy talk to didn't know anything about computers almost first time I ever used the Geek Squad and definitely will be the last time I ever use them

    No, I would not recommend this to a friend
Page 8, Showing 141-150 of 150 reviews
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