Customer Ratings & Reviews

Representatives from India are SUPERIOR!!! Consider, Terminate or Re-train everyone else.

The agents helped me to install a program on my PC.

Support team very helpful and resolved problem effectively

The service I received was top notch. It involved a lot of time, but the wait was worth it. Thanks again.

She fixed my "popup" problem remotely in a matter of minutes. WHAT A WONDERFUL SERVICE !!

Support started out well until elevated to a “super geek”. After paying 39.99, my issue was unresolved and my laptop was frozen. When I called back, I got another “super geek” who transferred me to a software specialist who advised me to contact Microsoft support. I was literally on and off with support for 6 hours , paid $39.99 and still don’t have my product installed.

The first person who answered my call couldn't fix the problem of not being able to access online bill pay through my bank. She had to call me back because she had to restart her computer. After 45 minutes, she referred me to someone more "advanced", who temporarily fixed the problem. Once I tried to log back in, I could not access online bill pay. I wasted 2 hours dealing with the Geek Squad, and my problem is STILL not resolved. I am NOT amused!

I explained the issue that I was having and he got into my computer but was unable to resolve the problem.

He was very professional and patient though out the process.

I am very happy with the services provided to me through Geek Squad. They answered all of my questions and took the time to correctly diagnose the problem.

great remote help very very useful the best service ever

You have to be kidding me. Three hours on the phone. 8i miles of travel to the store three times or more. An appointment to drop off a computer. An appointment requested to pick it up. Pick it up and the simple chore of renewing the virus protection (Webroot). Not done. Start it up, " Your Web root has expired". Three hours on the phone and still no agent with a working telephone to log in. Help on line goes to the sales Department. To buy more equipment that you cannot get serviced? Please Don't let me tell you about my LG big screen TV that they had nobody to service it, after I bought the service plan.

I was extremely impressed by the initial data intake to diagnose the problem, and then the remote tech person who went in and figured out the issue expeditiously with courtesy to time. I probably did not need the extra storage, but I might have, so no matter what, your team is amazing and I will use them again when appropriate.

The dishwasher was installed quickly and professionally. Great job

Both agents were extremely helpful, and patient. I couldn't have asked for better service!

After an hour on the phone with 2 levels of support and remote control, the squad gave up -- and charged me $43 -- and told me to take it in to Best Buy. I then paid $180 for the squad to take 11 days to "fix" the problem, which only took a few minutes once an expert discovered the (simple) issue.

I had the download version of Turbo Tax and when opening it to work on it further, none of the previous entries were there. One tech was able to find my return that I'd done and tell me how to access it. I then completed my return and filed. Very pleased all my work was found.

They did a great job and were very easy to work with. I'll not hesitate to use them again.

FRAUD! Best Buy Chatbot live agent (no name) keeps putting items in a cart for me. NO NO and NO. Now received an email from paypal!

Did not resolve restore deleted emails issue. Was nice to try but not successful.