Customer Ratings & Reviews

Geek Squad Service was Excellent. Perfect workmanship. Their People Skills were Awesome.

They did an excellent job in installing the tv on wall and thos is the time I have actually used geek squad to do an installation.

Excellent customer service would recommend every time for anyone

I understand that the television was quite heavy. I requested it mounted midway between the top of the piano and the top of the drapes. They way it was mounted it looks as if it is sitting on top of the piano which throws the balance off. They did not come equipped with step stools or anything. They had never seen the mount before. They were supposed to hide the cables and didn’t even though the television has a built in cable management system. I told them I wanted to mount the soundbar beneath the television and there isn’t even room for that

Mount with great, installers were professional and treated my product with care.

Very professional and friendly always a great place and amazing people.

Don’t ever use this service. I’ve been stuck in the “in transit” phase for over 2 weeks my TV’s are on the floor and I’ve calling every single day for the last 2 weeks a tech was supposed to come to install mount my tv’s 2 weeks ago on Saturday November 8 but never showed up neither did I ever get an update. At this point I don’t even want the service, I’ve been trying to get a refund for the last 3 days but they don’t even want to do that and they don’t want to send a tech out either, ive payed a total of 424.58$. I just want my money back at this point. I’ve wasted 2 weeks and got robbed out of 424$.

The Geek squad agents mounted my tv and connected devices

The technicians failed to install the mount perfectly and caused damaged to the expensive porcelain tile wall above fireplace thought after paying extra $99 + tax on top of basic mounting service. I would not recommend Geeksquad unless the issue is resolved.

Bought a 75” Samsung TV together with a Sanus mount and installation services. The TV was hung on drywall and the screw punctured tile in my adjoining bath. The TV is great but competence of BestBuy employees responsible for the installation leaves a lot to be desired.

I used Geek Squad to mount my TV and install it on the wall, and I’m really happy with how it turned out. The technician confirmed stud placement, made sure the mount was level, and checked the height with me before installing. The TV sits close to the wall, looks clean from the side, and feels very secure — no wobble or tilt issues. They worked efficiently, explained what they were doing, and cleaned up when finished. Having this done professionally gave me peace of mind, especially with a larger TV. Minor note: the appointment window was fairly wide, but once the technician arrived, the install itself was smooth and well done. If you want a clean look and don’t want to risk doing this yourself, Geek Squad is worth it.

Rodrigo and his associate did an excellent job installing my 65" TV! He went above and beyond expalning everything in detail, was efficient, freindly, professional and super helpful and knowledgeable throughout the whole process. My new TV is perfeclty positioned on the wall above my media stand and looks fabulous! Thank you for a job well done- very happy customer. :)

Super fast and friendly installers and great installation experience. Highly recommend!!

The installers were very professional and knowledgeable. The television was mounted and working in a very timely manner.

The Agents were running ahead of schedule by several hours and called to ask me if it was okay to come by early. I was very pleased with their speed, and they ended up getting everything installed in under an hour. The technicians were very friendly and easy to talk to. They made sure to take all garbage with them as they left, and even vacuumed my entertainment center and carpet to remove any dust produced during drilling and installation.

Great mount! Provides ease of access and good positioning! Highly recommend!

The geek squad agents did a phenomenal job measuring, drilling and mounting the flush Mount TV. They were meticulous in the install and made sure the TV was centered and the area was cleaned as they drilled.

Beautiful picture, great cost, would definitely recommend this tv for the price

The unit was easy to install and they were able to get it set up quickly.

The local technicians that installed my TV, sound bar & respective mounts were excellent. They were careful in handling all products & respectful of my home. They were prompt, professional & gave valuable advice & tips. I didn’t give a 5-star review because I was not pleased with the Geek Squad call center that was suppose to support the local technicians. My first appointment never was scheduled, even though I received confirmation stating otherwise. On another call made later, I was given erroneous information about what service would be performed & the associated cost. Another reason for the less than perfect score was because I feel the prices charged for Geek Squad services are too high & should be reduced. Just like Best Buy, the local employees are knowledgeable & good but the national staff that supports them is full of wrong information, false commitments & terrible communication skills.