Customer Ratings & Reviews

Delivered on time with professional technician installed my tv on the wall no mess everything clean and net..

Well, the TV , mount and sound bar was lost or misplaced. Called several times after I was told it would deliver between 10-2pm. Then started receiving messages that that I need to schedule a date to deliver. Spent way too much time on hold then was told the tv was not there? Finally received a call from Ben who stated it may take a few days to get back to me and told me it could not get delivered until after Thanksgiving as they had too many deliveries. I thought maybe we would be a priority as our delivery and install was botched? TV and parts were actually sitting to the side someplace.Husband finally went and picked up the order without installation. 0 stars

The agent did not show up. My existing TV was removed. I have a huge box sitting my living room that I can not physically move. I just got off the phone with Geek Squad customer support, who can do nothing for me. I was told to call back in the morning because the appointment still shows in transit even though nobody is. I was also told to expect to have to wait three days before I can get the installation rescheduled because the installer did not show up when he was supposed to. So, I'm supposed to wait three days to get the huge box out of the middle of my living room. Who in their right mind thinks that is okay....

Wonderful just wonderful as were the two men who hooked it up for me.

Very professional and knowledgeable. Excellent!!!!!!!

No I am not a disgruntled customer, just a totally disappointed one. I have been a total tech person for 7 years and have spent over $8,000 with Best Buys. You cannot call the store. When you call the Geek Squad I find they send you overseas or whoever answers the phone does not speak good English. Hired Geek Squad to install a 85inch tv and to fix my great room theater which Geeks set up. They are specialized that 2 different crews on 2 different days. Window is 7am-7pm but they will text you day before (if you are lucky). Received a call from Eddie that they will be at my home between 12 & 2pm. At 4pm I texted Eddie where are you, no response. Again at 6pm, no response. Went to store to see what was up and nobody knew anything, but they would have store manager call me in the morning. Again, nothing. Waited till 2pm Friday as I had the home theater repair the next day. 20 minutes later the manager finally came out and said they did not want my business, and I would get a refund. What great customer service. Will never go back to Best Buys as they are the Worst Buys with no customer service and could care less if you shop there or someplace else.

They charged me $179.00 and didn’t even show up. I called corporate, emailed, and called the local manager and no one would even answer the phone. I had to physically drive to a store to get someone to talk to me. Texting me the day before to confirm I’d be there for the arrival window then no-showing the day of is beyond unacceptable. On top of that, it’s going to take them another 2 weeks to get someone out here (if that person even shows up)

The Geek Squad didn’t show up nor call to let me know another 3rd party company. Once, the 3rd party vendor arrived, the owner was very respectful, professional and kept apologizing for Best Buy’s unacceptable customer service.

Terrible job. Terrible is being nice. They mounted a “new” tv that never should have been mounted and literally just left and said “sorry good luck”. I need my $ back or a tv soon

This was not done and the Best Buy team I was never told that my surface was additional Mon ey .poor communication

The installers were so professional and made the job look so easy.kept me informed of their arrival and worked so quickly. Pray they will come back when I need more installs