Customer Ratings & Reviews

Was happy with the guys who set up my LG television.

Geek Squad, tech. were professional, friendly, kept areas clean after installation. Knowledgeable. They knew the job.

The crew did a fantastic job of setting up the TV.

The guys who delivered this item were very professional .

the Geek Squad did a wonderful job installing the TV- Neat and professional

I have yet to use this service, but the ease of set up was great.

Our installers were so fantastic. I would recommend letting them do the inspection.

Ten was perfect. Super friendly and professional. They took all of the packaging away

The company was very professional, careful and friendly.

TV is amazing it's like everything is in real life

Great team and great setup that went with it. Highly recommended

Purchase of 77” LG TV was suppose to include delivery and set up. The TV was delivered but no help in set up. Delivery people did not speak any English and just waved good bye after placing TV on stand On the bill two charges are listed $100 for delivery and $119.99 for set up. There was no set up help!

I wanted to pick it up myself, but was told I would need several people to get the installation for $119.00. The only thing this includes is taking it out of the box and putting the legs on. So basically for the delivery. If I was to make a purchase at best buy again I would not pay someone to just deliver it.no geek squad came, 2 delivery contractors delivered it.

You guys suck l have been waitting for almost 2 months . You send someone to come out ,and they came out for a tv set up that by the way l set it up myself. This has been escalated 3 times with no help. I believe you should train your staff. No one returns call .so unprofessional. I will never purchase from best buy again.

Bought 98” Samsung TV. Delivery team demanded $269.99 to place on console, damaged TV during setup. Best Buy denied charging fee and refused refund. Bank disputed and resolved in my favor. Very disappointed with service and accountability.

I would not recommend this service. The delivery folks only unboxed the TV, attached the legs, handed me the remote and left. They did not turn on the TV or connect the cable box or tidy up.

service not complete. product damaged on delivery. situation not corrected timely.

the agents showed up with no tv to set up. I had to go up and get tv myself. it has been the biggest hassle to get them to deliver the tv. It took a month to finally get it and I had to go pick it up

Delivered TV but never set-up TV. Delivery personnel rude. I paid for basic set-up but service was not provided.

They took out of the box and said "There it is." They did not even plug it in.