Customer Ratings & Reviews

It seems I already answered this. But here goes. Delivery was on time, everything went well. They suggested I keep the large shipping box. I wish I had not agreed to that. What am I going to do with such a large and heavy-duty box.

They didn't set up anything, they left it in my living room for 7 days until some friends had to come and install it and set it up for me. Because Best Buy wanted to charge me $750. Once they got there to set it up after I'd already paid over $5000 for the samsung t v and the sonos surround sound system.

The guys who delivered this item were very professional .

Purchase of 77” LG TV was suppose to include delivery and set up. The TV was delivered but no help in set up. Delivery people did not speak any English and just waved good bye after placing TV on stand On the bill two charges are listed $100 for delivery and $119.99 for set up. There was no set up help!

The two guys showed up hauled out the old TV and installed the new one and installed the sound bar explained how to use booth and answered any questions I had

I wanted to pick it up myself, but was told I would need several people to get the installation for $119.00. The only thing this includes is taking it out of the box and putting the legs on. So basically for the delivery. If I was to make a purchase at best buy again I would not pay someone to just deliver it.no geek squad came, 2 delivery contractors delivered it.

Signed up for Geek Squad. Was told they'd set up the TV, CALIBRATE IT, hook up peripherals. They never showed. Bestbuy sent the tv out with their alternate delivery service, and the two guys had NO CLUE how to set up a TV, especially one as thin as the Samsung S90F. They kept bending the screen, and tried to pick it up by pinching the top corners, crammed the stand on when the setup video said not to (because they never watched it because they never set up TV's!). I kept asking if they'd ever set up TVs and they said it's not a problem. Well, obviously it was. The icing on the cake was that they asked me to go to the kitchen to get them some water, and took a pic of the TV to show that they had set it up. So when I called for a refund, the guy on the phone said there was a pic to show that it was set up, and all they were required to do was take it out and plug it in. If the wrong people show up, I would refuse the set up. I'm guessing the delivery truck's supervisor said for them to set it up to shut me up. When I called for a refund, I got a total runaround. Two different people said that there is NO calibration or hook-up of peripherals. All they are required to do is unbox it and plug it in. Definitely not what I've been told in-store. I finally drove the 30minutes to the store. The person in the store could not have been more helpful. Bestbuy, you need to train your phone people better. They were awful. It was a horrible experience. Horrible. Turned me totally off of Bestbuy. But you can't blame the Geek Squad because they were not the ones that delivered the TV.

The tv setup team was excellent. Before the setup we received updates and clear communication as to when and how the setup would go. The actual setup was a breeze. The guys were professional and skilled.

The two technicians kept me up to date regarding how far they were from my home and what time they would arrive. They were very friendly and had installed my new tv, plus taken the old tv with them, in a reasonable amount of time. I’d definitely recommend these two technicians for future service.

Awsome! Professional, friendly, and quick. They had us up and going in good time. We couldn't have done it without their assistance. I am so happy you have set up service.

They did exactly what I wanted. Unboxed my tv and set it on my stand. They also moved my old tv for me.

Their Geek Squad service was great. They brought my t.v with them and set it up and showed me how to us the remote. They even hauled the bulky boxes with them. Great service for the price.

Bought 98” Samsung TV. Delivery team demanded $269.99 to place on console, damaged TV during setup. Best Buy denied charging fee and refused refund. Bank disputed and resolved in my favor. Very disappointed with service and accountability.

Wonderful service.. we had an issue and to was resolved and we left the store happy people

Very knowledgeable and polite couple of guys. Were in and out within 35 minutes.

The blue ray player is not in sync with the tv. Lips are moving out of sync. The installer spoke broken English, uncomfortable.

Fits right in the space I have. It is very clear picture. Easy to use. It is a TLC 55 Inch TV.

Delivery was great and Setup also!!! Fast and friendly as always in my area!!!!!

The TV was not thoroughly explained to me how to work most of the functions and the remote for Dish was not correctly adapted to the TV and nor was the one we put in the bedroom where we transferred the other one either. HALF-HEARETED TECHNICIANS to say the least.

The guys were efficient very knowledgeable and helpful with my questions they did a great job