Customer Ratings & Reviews

They took out of the box and said "There it is." They did not even plug it in.

You guys suck l have been waitting for almost 2 months . You send someone to come out ,and they came out for a tv set up that by the way l set it up myself. This has been escalated 3 times with no help. I believe you should train your staff. No one returns call .so unprofessional. I will never purchase from best buy again.

I would not recommend this service. The delivery folks only unboxed the TV, attached the legs, handed me the remote and left. They did not turn on the TV or connect the cable box or tidy up.

the agents showed up with no tv to set up. I had to go up and get tv myself. it has been the biggest hassle to get them to deliver the tv. It took a month to finally get it and I had to go pick it up

Do not waste your money this is ridiculous I waited 10 days 3 cancellations from Best Buy and ended up hanging my tv myself in 3 mins what a joke

Delivered TV but never set-up TV. Delivery personnel rude. I paid for basic set-up but service was not provided.

My tv ending up having pribkems no sound and pucture was fkashing. I paid over 1,000 fir it not to work.

Had three now show appointments and cancelled the order

service not complete. product damaged on delivery. situation not corrected timely.

Having Geek Squad handle the unboxing and assembly of my large TV was one of the best decisions I made. The technicians arrived on time, were friendly and professional, and got right to work. They handled my TV with care — no rushing, no carelessness — and made sure everything was set up properly before they left. They even took the time to answer my questions and made sure I was satisfied with the placement. It's such a relief not having to wrestle with a big screen yourself and worry about damaging it. The whole process was smooth and stress-free. If you're getting a large TV, do yourself a favor and add this service. Worth every penny for the peace of mind alone.

Thanks for sending your best guys. They don't get better than Ramon and Jordan! Quick, knowledgeable install, thorough cleanup with manners and attitudes that deserve pride and recognition...things we seem to lack enough of these days. Somebody raised 'em right!!!

They had to come back multiple times and everything was greatveach time

They handled the unboxing very efficiently. the clean up was excellent. The only sign they had been there was a new TV.

The unboxing of my new 65 inch tv went very well. My only complaint is that the cost was very high.

Did not even try to unbox this myself. Best way to go with these large tv’s it to have them delivered and set up for you

The TV is of very good quality. I would definitely recommend this product.

Great TV setup. Unboxing and set up on Table with great care

The unboxing and assembly was professional and speedy.

The agents acted professional and kind when setting up my tv.