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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 254 Showing 5,061-5,080 of 18,760 reviews
  • Rated 5 out of 5 stars

    Geek Squad exchanged our TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad exchanged my TV with no issues. They were very efficient...great crew!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Need a user's manual

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes. But I would appreciate receiving a user's manual. The only way I can get the most out of my new tv is by trial and error, and that's no end of frustration.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and couteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two young men delivered our new 60” TV, installed and set up with our cable. Explained and set up AmAzon and Netflix. Hauled away old TV and did it quickly, efficiently and with a friendly attitude.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jeremiah is the best Geek Squad employee ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't rave enough about the service I received from Jeremiah on setup of my 3 TVs, Peloton Tread+, and wireless printer, plus installation of an eero mesh network this week! After a disastrous Saturday due to lack of service from Spectrum, Jeremiah outdid himself by rescheduling for the following Wednesday and completing all of my setup in an hour and 15 minutes. He did an excellent job explaining how everything worked and, 48 hours later, everything is still working flawlessly. I wish all service providers hired professionals like Jeremiah!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy purchase a breeze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very pleased with the purchase and installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service new tv works works great to bad the first one did not

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional and competent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys that came were awesome.....the best part was they hauled away an old large Sony TV that was very heavy. They also helped me understand the interworkings of the new TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ruth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech, Richard, came at the appointment time and did a very good job installing a new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This installation went very smoothly. The installer was very knowledgeable and helped greatly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insignia 32" tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works fine, workers did a great job and timely service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Friendly and Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys installed my TV and set up my Fire Stick. I've had 5 Geeks and they've all been respectful and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up and install was done professionally and quickly. Everything worked on first pass and is continuing to do so. G.S. was a great help in getting this done quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROKU Select Serie 50"4K HDR10+ Color Flat Screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was polite, efficient and quickly installed the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer support, techs were quick and thorough with the work.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Technician was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was great, but price was over $200 even we pay tech support member ship fee annually $200. I don’t think annual tech support $200 is not work because we paid $200 to technician this time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mount TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted TV and set up my Roku for me and made sure it was working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin and Josh arrived on time, finished setting up our new TV in no time, were polite and pleasant to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and speedy Techs, Great experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Watcher

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very polite and did a great job setting everything up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This installation was quick and complete. They even showed me how to use it, until I understood. The technicians were friendly and knowledgeable.

    I would recommend this to a friend
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