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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 254 Showing 5,061-5,080 of 18,776 reviews
  • Rated 5 out of 5 stars

    Professional Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GeekSquad team did a beautiful job with installing our flat screen tv over our fireplace. They were courteous and professional and made sure there were no wires to be seen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific at home support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High tech knowledge and value-added responses. He instructed me well on the use of the TV and was patient with my set-up in the home. It can be difficult where I live.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Father and Son team installed my 77" OLED quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The father and son team who delivered and set up my new LG 77" OLED tv were great, they connected and tested my components and made sure everything was correct before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geeks do great work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job! Guys courteous and very nice. They made sure everything was in good working order and answered all of our questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did their job, but unlike th apast they were not consultative, rather justdid the job and left. What I liked about Geek Squad was the way they explained and advised customers. That was missing , but the no complaints on the job, just the experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working TV! Thanks Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was patient and fabulous! Knew what he was doing and able to teach me what I needed to know to enjoy my older TV to the fullest.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    came on time (even early)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional had all the tools they needed. Told me they could use original mount so I could return themount I had purchased. They were wonderful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Defintely well trained and professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were on time, they were very skilled and careful not to damage walls when they were accessing the cables that needed to be replaced behind my tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad provided excellent service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my new TV and connected all my devices, except a CD player for which a suitable cable was unavailable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad 65 Inch TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents delivered, setup all attached devices, tested the TV and verified that everything was working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great tec

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tec was very good spent time making sure that everything was good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am a very senior citizen and it would have taken me 2 days to set up my TV and this crew did it in an hour and the set was perfect. Also gave me some tips to look at

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My installation by Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man in charge did a very nice job hooking my 32 inch smart tv up for me. I was very pleased with how it was done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivered and installed new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always professional. Delivered and hung our TV and took the time to answer any questions we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the geek squad to install, the TV was well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guys were GREAT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great! Friendly, knowledgeable,and patient! Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tech installed the TV very quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was mounted and everything connected in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer did an awesome job. My husband and I were extremely pleased. Normally we do not have items installed but we were glad we did. Well worth the cost!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Associates arrived on time, were very courteous, and were very careful not to damage the new TV or the furniture. They took their time to explain the features and operation of the new TV and cleaned up the packaging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install Team.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Install Team was very efficient and knowledgeable. They explained everything about the new TV and setup with me.

    I would recommend this to a friend