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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 275 Showing 5,481-5,500 of 18,772 reviews
  • Rated 5 out of 5 stars

    Marcus the Geek was great!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent answered all of my questions and gave me several helpful hints. He was very knowledgeable, helpful and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great agents

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very friendly and hooked up all my products. They also showed me how to use my new television

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job setting up

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV and made sure that each of the separate components worked and showed me how to access them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just great help in setting up my new Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just great help in setting up my new Sony TV. The dude was prompt, professional, friendly and was able to answer all of my questions. Thanks for the help. Well worth the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked up my TV and showed me how to use the different things that it can do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer did an awesome job. My husband and I were extremely pleased. Normally we do not have items installed but we were glad we did. Well worth the cost!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad awesome

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was great! Wrong remote w tv, had to use my warrentee to getcortect remote otherwise tv and remote had tobe returned and teplacd and re set up/installed. Also tv not compatible with my new smart phone. Product information not adiquite/accurate to inform purcher.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV & Receiver connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan did a fantastic job hooking up my receiver, tv and roku to the best possible subs for sound and image. Very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Setup for TV Connect!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I worked with Ricky from Geek Squad to mount my TV and get all my connections setup. I wrote a review about the TV mount which was done very well. Along with getting my TV setup, I needed my Xfinity box, PS4, and XBOX One connected. Because my TV was above a fireplace and a little higher than normal, connecting all of these devices in a clean and neat manner wasn't an easy task. Ricky did a phenomenal job making sure everything was connected properly and hid all the wires and made my setup look extremely tidy. I would definitely work with him again if I needed any of these types of services. Highly recommended and thank you!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific at home support

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High tech knowledge and value-added responses. He instructed me well on the use of the TV and was patient with my set-up in the home. It can be difficult where I live.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad made installation carefree for me

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoyed not bringing this 77in TV home and installing it. Removed old TV for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv and sound bar install

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad were very knowledgeable and friendly. Went beyond what was needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs hooked the tv up to our cable and ran through the tv set set ip and adjusted the tv to our preferences. They wanted us to be happy with the results. They were excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend that you use the geek squad to mount your tv they are so nice and professional I always use the squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is always great, Install and learni

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my GeeK Squad technician named, Riley. He set everything up to our liking, and then taught us how best to use the TV and Sound Bar to its' best use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ryan, Geek squad tech!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan was perfect. Made sure all components were operating and suggested & installed a new central base stand for our new TV since the exterior legs were hanging over our cabinet. Completely satisfied with his work and his pleasant demeanor. Sometimes tech people make elderly folks feel stupid because of not being technologically savvy. Ryan didn’t do that. He was kind and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service setting up our tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service setting up our new tv - very kind and helpful Arrived on time and let us know when he was on his way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very professional

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am a very senior citizen and it would have taken me 2 days to set up my TV and this crew did it in an hour and the set was perfect. Also gave me some tips to look at

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our tv perfectly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He set up our 2 tvs and sound bar very quickly and like a pro. Made sure we were happy and even carried our old tv into the garage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job setting up 2 tvs & recycling the old ones.

    I would recommend this to a friend
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