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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 275 Showing 5,481-5,500 of 18,760 reviews
  • Rated 5 out of 5 stars

    installing my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a two man crew delivered the 65 inch Sony television, they arrived on time, set up the TV and sound bar and explained the operation as well as connecting it to my services, They were extremely efficient and friendly. the service was well worth the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job setting up new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Geek Squad techs set up the set in a minimum of time. Very knowledgeable and informative. They were right on time and keep us informed of their ETA. Gave valuable information.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the tv and make sure the tv is properly working and clean up any mess they made before leaving my house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MR & MRS Michelson

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech that showed up did an excellent job in setting up my TV and installing it and explaining the features and setting Unfortunately I don't remember his name

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad member installed and set up my TV quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The nice young man showed up at my house as planed and unpacked my TV, connected the footings and placed the TV on our stand. He then went about inserting the wiring into the appropriate cabinets, connecting it up to all the devices and explained everything a user needs to know. He then proceeded to explain the usage of the remotes in a very polite and professional manner. I'm sorry I don't recall the young mans name, but I would certainly give him a five star rating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Customer Service!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They not only installed the TV, sound bar, etc. But also all the settings to use our cable control! They tested everything to make sure it worked before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents got the tv set up and working. Really need and instruction manual on how to turn tvs on though. Older people forget what they're told and need it written down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and installation. It was great that that work with all size TVs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agent was fast and thorough .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend for $50 can't go wrong ! The agent was great and did the job quickly and right . Showed me the basics and I went from there because I prefer to know how to do myself !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great install of our new LG TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The "Squad" team quickly and efficiently delivered, installed and set-up our new LG 65" Smart TV! Since, we already had a TV stand in place and didn't want a wall-mount, they had no problem with this install. In and out in about 45 minutes, with most of that time answering questions for us about operation of the new TV features. Top notch job by a great 2-man team!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and very efficient! Super nice too.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys got the tv all set up and showed me how to do it myself. The Best Geek Squad ever!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad techs installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sky and Chance arrived on time. They were able to set up my new TV, and install all my apps! They explained clearly what they were doing, and they did not leave until all my questions were answered!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unusually good experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient and pleasant geek techie. Went smoothly and punctually.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Men were friendly and efficient. Very helpful. Excellent work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Real Professionals!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected to 2 devices. The tv set is working very well. The picture quality is excellent! Job well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    set up of 60" tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek team were very courteous and professional. Answered all my questions and offered pertinent suggestions. They returned when asked to add not completed app... Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up 56 inch tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was great . They set up our new tv & sound system,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought that they forgot to give me my user Manuel, but I found it.They were so nice and helpful , they can connect anything from now on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were persona and professional. Obviously experienced. Quick and efficient,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Intalation of new tvgr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes they arrived on time. They were very knowledgeable, courtesy and knew what they were doing.

    I would recommend this to a friend
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