Customer Ratings & Reviews

Delivery and set-up by Geek Squad was flawless. The whole set-up (table top) took about an hour, and this included the Geek technician sync'ing the new TV with my Comcast equipment, and walking me through the TV's many features and functions at a fairly detailed level. Also, he removed my old TV and all the box debris. Great job, Geek!

The Geek Squad guys were on time, quick and knew what they were doing. They were in and out in less than 15 minutes

Was well worth it. Technician took down old TV and hookups and set up new TV. Ensured everything was working. Offered some guidance and tips on the use of the remote and apps. Hauled away the old TV. Everything left nice and neat.

The agent kept me abreast of his arrival time and arrived as promised. He set the TV up quickly and showed me some of the basics in terms of fine tuning the set. He took the box and trash with him. The peace of mind of having BB set up a 55 inch TV for me was well worth it.

Agents were prompt, courteous and patient. Made sure all systems worked and explained all features.

Very satisfied with the purchase. The delivery and setup was very smooth and the person who delivered the TV was very knowledgeable and courteous.

Worth every penny. Rob and Perry were great. First they wore booties in the house and I didn't even have to ask. Both wore masks another plus! They spent time setting up and loading the TV. Then they patiently explained operational functions. Cleaned up after they set up. They were both professional, polite, and most of all patient! Thank you Rob and Perry

The technician installed my TV in a tight fitting cabinet in addition to hooking up a soundbar, cable box and DVD and VCR. The DVD and VCR had composite cables that required an adapter for the HDMI ports on the TV. He was very thorough and patiently answered my numerous questions.

The agents who came to install our television were professional and friendly. They knew what they were doing and made us feel comfortable as they set up and explained how to use the remote. We’re both 81 and not too tech savvy but we could do the things they showed us after they left.

I buy from Best Buy because I can order anything they carry on the online site and arrange for expert setup through the local store. This is twice I've had the Geek Squad out to help with setup, once for a new TV and Blu-ray player, and now for this new receiver. I value this service very much. The guys who came out knew their stuff, were prompt and efficient, and set up everything expertly. It's nice to know that as this stuff gets more and more complex, I have help right here in town.

My installation was pretty simple for them to accomplish. I have Total Tech so let them do the work. Two installers came to set it up and they took away all the packing materials. One nice thing of them doing it is that they gave me a tip to make my viewing easier on the other TV that I had already set up.

Installation was fast and done correctly and cleaned upped the packaging materials.

Geek squad removed old tv and installed new one. On second visit they determined it was defective and ordered me a new one. On third visit they installed the new tv, removed the dvd/vcr player and installed the new Blu-ray player. They did a number of adjustments and analysis to make sure the tv, player, and streaming services were all compatible and worked properly. I appreciate that they stuck with it and kept coming until they got it all to function properly. Thanks geek squad.

The very nice young couple who set up our new tv did a great job. They were very polite and knowledgeable. I do think $200 is a bit pricey for this, and I hope the folks who set it up receive most of the payment.

Excellent service by Jayden and his Geek squad team for my Samsung TV delivery and set up. They were on time quick, but careful in setting up the 77" TV. Jayden spent time going over the tv with me and helping to customize it. He left his contact information so the if I had any issues he would help to resolve them for. Couldn't ask for better Best Buy install.

Chico and Ephram were our installers. They were exceptional. Chico walked us through the remote and every app on the TV. They hooked up our cable and DVD player and there are no issues. They were exceptional and made us feel very comfortable with our new purchase. Very happy with the Geek Squad.

Two members of the Geek squad came today and delivered our new 75 inch Samsung TV. They were extremely pleasant, very customer focused, efficient and professional. They went out of their way to ensure the old TV was removed, the new TV set up correctly and then showed me how to use it. Very pleasant experience.

I purchase a 9500 Samsung curved TV and a mount and had an excellent geek squad member set it up entirely and program the remote.

The agents arrived at the stated time. They knew exactly what to do and went about theirr business with a very pleasant manner and left everything clean and proper. Answereed all my questions and explained everything as they worked. All and all a very good experience.

The two men that setup my tv did and excellent job. They worked quickly and were very friendly and the setup went smoothly.