Customer Ratings & Reviews

The geek squad that comes to your home to set up your purchases are far more knowledgeable than the average one in the store who sells it to you. These guys will go the extra mile and complete their job even after they leave. I am elderly and not techno savoy. I received an updated Comcast remote several days after best buy was here. I knew I had nothing to do with it. I called Comcast and it was ordered for me at no cost for delivery or monthly fee. I can't say enough good about this service.

The representative did an outstanding job. He carefully set up the new TV and the remote including connecting to my home wifi, Netflix and Amazon Prime Video accounts. And then he explained how to use the new TV and remote functions. I would use Geek Squad installation again.

The agents who set up the TV were exceptional both as professionals and understanding "geeks" who explained everything to a layman like me in an understandable way. Cody et.al. are employees that make BestBuy the store I use and highly advise everyone to use.

They were very thorough in setting and attaching all my components to the new tv. They also walked us through the setting the tv up with Direct tv and explaining some of the functions. Above and beyond the basic service

They spent about a hour here and they mounted it on a Amazon stand and installed the audio system, dvd and Roku stick as well as the internet connection. The audio system, which had to be replaced was found to be incompatible with my 2013 plasma tv, so I got a new tv. The main problem they encountered was that the audio system didn’t report when the tv was connected to satellite, but worked fine with the dvd and Roku. Also the audio system cut off when the volume was up to 60. Not for sure if the audio system was at fault they recommend getting a swap for the audio system that was purchased elsewhere. They left the tv in self audio mode and said they would be happy to come back and try again. Problem is that I recalled reading the audio system manual that because it was a dedicated stereo system, the tv had to be set in PCM Mode which I found in the tv settings. Major problem solved. Also, my speakers were not properly bi-amped. Problem 2 solved. I canceled the appointment when the replacement arrived and returned the unit. I was pretty proud of myself for solving the problem and don’t hold any grudge towards the Geek Squad Techs. They tried everything possible several times to no avail. They were great guys otherwise and I hate to dock them a star. If it wasn’t for PCM mode, I probably would’ve had to exchange the audio system for a 5.1 or more to work right with the tv.

Best way to put up a tv. By having geek squad do it. A little pricy. But if it’s a big tv well worth it

While I try to keep up with technology, I wouldn't think of a purchase without someone coming to hook everything up, such as multiple things to the TV. We were kept informed as to the tech's arrival time, which had to be a bit late. He was professional and friendly, but he was in a hurry. I would suggest asking questions or requesting they work with you on your set-up. Our guy just sped through everything, while we sat by and said nothing. Our fault entirely, just suggesting you be smarter than we were. =:>)

The two very efficient, polite and nice technicians who delivered my 77" Samsung QD-OLED were very considerate, and worked quickly and with sufficient details for non-techie me to feel very well considered and comfortable with the new set after they left. they removed all the packaging and also took away my huge old rear projection tv. No muss and fuss and they left my home neat, clean and very well-settled. They are a credit to the company as well as to the promise of service as described on the site.

Set up guys were very professional and did an excellent job explaining everything. So glad we had Best Buy deliver and set it all up.

Friendly, knowledgeable tech. The whole process was super easy and quick.

I don’t remember this so I guess my partner was home for this. TV was set up nicely and no mess. Everything works as it should.

The service provided was excellent when they came in it’s just couldn’t do together appt for not washer dryer and tv install and also install took a few appt that wasn’t connected between what I got and what showed for dispatch team but at last it was done right.

This is the first time we have used Geek Squad. They delivered our tv, took away the old one, and set up our new tv to the 4 components we have plus our antenna. They were very friendly and professional and went over all the features of our tv. They were here over 1 1/2 hours to set everything up so it was well worth the money. It would have taken us hours to do what they did plus we would have had to dispose of our old tv. We will use them again.

Robert and Truman was Awesome, these guys came in and set everything up perfectly and answered any questions or concerns we had, They made sure the TV was working at its best including the setting for the best picture quality. Keep up the great service.

Both guys were excellent with every aspect, I am glad I decided to have them there was know way I could of done it myself

Our agents were amazing! When they realized the tv we purchased wasn't going to fit in out space how we needed it to, they found a replacement that very day, returned the first tv and then brought back the replacement and set it up. And they were super friendly!

The set up of my new Television was a smooth transition. The technical folks did an outstanding job in a quick period of time. The saved me hours of time reading instructions and hours of frustration trying to set up the TV.

Accurate, professional and very patient to explain everything about remote and all kind of apps for the tv

Want to make your life way easier. Purchase a total Tech Membership & let the Geek Squad set up your new purchases or relocate you old ones to another room. These individuals are up to date on how to get your purchases set up, tested & ready for use in a matter of minutes. Top Notch!

THE GEEK SQUAD BROUGHT MY NEW 65 INCH TV AND INSTALLED IT SO EASILY THAT WOULD HAVE BEEN IMPOSSIBLE FOR ME TO DO. FROM THE ACTUAL UNBOXING, PREPARATION OF THE TV AND THEN HOOKING UP THE INTERNET TO THE TV WAS FABULOUS. VERY PROFESSIONAL FROM START TO FINISH. CAN NOT BEAT BESY BUY.