Customer Ratings & Reviews

The installer was awesome. He was very knowledgeable and connected all my Sony products together (TV, Sound Bar, DVD) and made sure all were working together with my Direct TV. He set all the fine tuning adjustments and then showed me how to work everything. Also, he took the time to make sure all the wires were bounded and routed so that it didn't look like a jumbled mess. Couldn't be happier and it was money well spent.

The two guys brought my 43" TV, unpackaged it and set it up. They downloaded everything, tested the remotes and even gave me a brief tutorial. Outstanding service -- timely, friendly and competent. Highly recommend!

Well the two gentlemen who delivered and set up our 65 inch Samsung were very good, quick, took the boxes away and cleared things up, However, they didn’t set up the tv to Hargray. We had to call someone from the Geek squad to see why we couldn’t get the local channels. As a result the tv still isn’t set up. Waiting for Hargray to come Tues. with a new remote and to set it up the way the second person from the square said.

My guys did a great job. It barely fit into my basement and these guys went above and beyond. Doing a "test run" we found that I had to make more accommodations by removing the handrail for my stairs. They learned which way the TV had to be angled to clear the stairwell and the guy on the bottom had to controls over 160 lbs. of TV. 100" TV into a basement. Great job Best Buy!

They put it where I wanted it and did what they could to set it up. The TV did not come with a needed cable and they did not have one but told me the type to get. I was forced to buy one the next day. The service was great but I was disappointed that Best Buy charges extra for anything.

The Geek Squad did an excellent job setting up the TV, Soundbar, rear speakers. They were very neat and courteous. They went over the instructions for the TV and gave me hints on accessing the Apps that I have included on the TV and how to add new ones. They also set up the new speaker stands that I also purchased from Best Buy. I would definitely recommend them!

Ken Gage, Eric and Chris did an excellent job setting up my new LG OLED TV and setting me up with a fully functional remote. The instruction to me was excellent. Thank-you.

The agents who installed the tv did a good job of installation and programming the cable remotes. They did not check the 5.1 surround theater system or balance the speaker output as is noted in the option we paid for. Nor did they check our DVD to see if it is working. I have set another appointment up to review these issues. Once this is completed I will be happy with this purchase. We spent a considerable amount of money for the tv and installation services and want them to work.

The Geek Squad men were absolutely wonderful in how they set up our new television, Besides that they informed us totally how to run the television and they were very personable.

Paid the Geek Squad to fine-tune a new Vizio 55" 4K TV after I installed it. They did a good job of explaining the setup options to my wife. Unfortunately the TV would randomly turn itself on, even in the ECO mode and with no HDMI cables attached. Best Buy replaced it with an identical new set and the delivery people were nice enough to help lift it onto the swivel mount. I would have needed to pay again for a second Geek Squad visit, so I tuned it myself. Overall, the first visit was great but I am disappointed with the lack of follow up after having to have the TV replaced.

this is a great buy!! picture is excellent! perfect size. easy to set up and use. has all the features I wanted.

I live alone, so I definitely needed assistance getting the TV set up on the stand and on my entertainment center. The Geek Squad person was super knowledgeable, efficient, and friendly. He set me up, gave me pointers for configuration, and took my old TV to be recycled.

Our TV was supposed to be delivered between noon and 4 PM, but at 11 am we got a call saying TV was not available. After some discussion, our service person said he'd search for one and call us back. One hour later the call came in saying he'd located one and would be at our place by 2 pm. He showed up on time, performed the set up and made sure everything was finely adjusted. This guy went out of his way to ensure a happy customer!

Everything was set up including my tv remotes, Netflix and Prime Video apps and television on my Comcast equipment. My old TV that was not "smart" was taken away. It was well worth the additional cos for this service. I also bought extended service on my new TV the Geek Squad was present.

They were knowledgeable and very helpful in explaining my TV and soundbar operation. They cleaned up after themselves and even left their business card for us if we had any questions in the future. Great experience.

The Geek squad guy’s came when they said they would, unboxed our TV and set it up. It only took them about 45 minutes and all during the time they were here they were very professional and explained everything they did. Very glad I had them do this for us.

They set up the new tv and connected all devices. They were efficient and patient. They made sure we knew how to use the smart tv functions and how to switch from Directv to antenna tv. I cannot say enough nice things about these thoughtful, helpful guys. They even made sure all the little styrofoam pieces fro the packing were picked up.

The person who delivered our TV and set it up provided excellent customer service! He was extremely knowledgeable and friendly. He took his time to make sure we knew how to operate everything and explained things to us a couple of times! He dealt with our cable connection with no problems at all.

The technicians were both very professional and knowledgeable getting the TV setup and connected quickly.

Can't say enough about the service that Nick provided. He hooked up all my equipment, programmed the Harmony 665 so I would have 1 remote to control all equipment (instead of 4). He adjusted all the settings, routed the audio through my Bose system, and wouldn't leave until he had answered all my questions. Knew his stuff and very thorough in explaining what he was doing.