Customer Ratings & Reviews

Geek squad service was great. Very nice, knowledgeable, helpful, patient young men. Even returned a personal call the next day, when I had a problem. I do think BB should offer a discount for BB rewards members, when there is not mount. $199 is too expensive, without a mount involved. Excellent rating based on Geek Squad, not BB price.

The duo team were very skilled at setting the Sony Bravia, They were courteous, professional yet friendly, They answered all my questions promptly. The set up was fast and they picked up my old tv in a jiffy. All in all 10 stars!!!

I was certain I have already sent in a review on my TV being set up? I love the Geek Squad and have always been satisfied with any of the work. Since I lost my genius partner a year ago I have relied on the Geek Squad to take care of all my technology for which I am ever so grateful.

We made sales aware of weight and size of our old tv that was to be removed and hauled away. It was too heavy to be picked up by one man. He was able to move it to the front patio , but was unable to put it into his truck. He said the pick up service would be here within 2 days. I am hoping it’s tomorrow (27th) . *Gerry left his screw driver behind, he’s welcome to call and come by to pick it up

The agents installed my TV and wall mount with dispatch. They complained that I wasn't getting enough kilobytes or whatever they are. A few days later, another Squad guy arrived and removed a small coupler the first guys had installed. In 2 minutes the problem was fixed and I got many channels. He was surprised and grateful for the tip I gave him for his smart, expeditious work. Sorry I forget his name.

The 2 installers were polite and professional. They handled taking down our old tv and installing the new Samsung 55 inch tv quickly and efficiently. We are retired and couldn't have done any of the installation without them.

Needed a TV in our living room, and The Geek Squad set it up showed us how to use it, now we can hear the news in both room, while I am cooking. They made it so easy. Thank You for the great service. I think the installing and understanding how to use theses products is the reason older people don't buy more, because without your service the products are useless.

Installers did a great job and were helpful with set up I’m not sure if the installers were geek squad or not but I was satisfied with them

Bill from the Geek Squad did a fantastic job setting up my new 55 inch Samsung TV. He was very patient, professional and knowledgeable.

We are very happy with the 65" Samsung Smart TV. Great picture, color easy to use remote. Great choice and would recommend to anyone looking for a new tv. The techs who delivered and set up the tv were fast and answered all our questions. Did not feel we were taking too much of their time.

the two guys were very knowledgable and did a nice clean job and explained everything to me so i understood

Tech was very professional and helpful, he connected the TV and explained everything to me, and an added plus he was very pleasant, very satisfied with the Geek Squad

The person from the Geek Squad was very knowledgeable and clearly explained everything while he was working to set up our new smart TV set. He arrived as promised and begin to work at once. Explained what he was doing and went over the operation of the set and various controls on the remote control. He answered all our questions without being confusing. Would strongly recommend using the geek Squad if wanting to set up your TV without drama.

The technician named Dre was absolutely perfect with his service, kindness and professionalism The set up went perfect and I love my new big TV with the perfect table that works great! Dre truly should be commended for his excellent service! I also wanna thank Amanda and Nick at the Oak Park store for all their help in selecting my new equipment.

We purchased a Samsung TV & I asked Geek Squad to install it for us because we're elderly, my husband is disabled and we had quite a few stupid questions. The gentleman from Geek Squad was here right away installing it. He was so helpful, considerate and nice. He made sure we were happy. I am going to try to get him back here to install a sound bar :)

The Geek Squad installed this 65” TV with ease and professionalism. They checked it to make sure everything was working correctly. There is no way my husband and myself could have installed this TV on our own, at our age . Thank God for this service.

The 2 agents who set up were fantastic! The took time to review and explain everything. They were great!

I ordered a tv installation to set on a cabinet and included taking away my old 55 inch tv. Geek squad came on time with the tv. Set up was fairly easy with the agent programming the tv and the remote. I did have to adjust the color on the tv from the factory settings but it has worked well. I really like the Samsung tv's and this is my second large Samsung tv. Having the total tech membership I got the tv at a discount as well as the installation. A definite plus having them do the installation although I'm sure I could have muddled through it. This way all is set up to my needs as the agent has the experience.

It's a great tv. Has a beautiful picture. Easy to work.

The tv wasn't mounted was put on stand But yes they got everything hooked up the 1st time and were great teachers on how to operate the tv!! Our original tv sterro stand was too tall so ee got a new one and while moving to other tv stand 1 hook up function wouldn't work so they came back and they got it working!! Both times did an aboutstley fantastic job both times and were great teachers and aboutstley awesome!! Super polite and very professional