Customer Ratings & Reviews

Service was beyond great. Pleased with Eric's competence, service and knowledge. All questions fully answered. Set up smooth.

Robert was outstanding! His instructions from Best Buy were to drop off a tv. Our agreement with Best Buy was to set up new tv, move old tv and set that up in another room, and haul away another tv. Robert did everything for us. The tv to be hauled away was an old heavy console tv so Robert called around to anyone in the area so he could get help in carrying it out. He went above and beyond. He gets five stars, Best Buy not so many!

We have had two different sets of Agents installing two big TVS on two different occasions. Aaron & Alisa, and Dean & Joe… WOW! Fast, efficient work, answering All our questions and Beyond! SUPER SATISFIED with BOTH TEAMS! Don & Sally Groters, Comstock Park,Mi. YEA TEAMS!

Awesome picture easy to use easy to set up I watch all my movies on this TV it’s like being at the theater

The Geek Squad men were absolutely wonderful in how they set up our new television, Besides that they informed us totally how to run the television and they were very personable.

I love using the Geek Squad. They are professional, quick for set up and showing how to use.

Geek squad did an excellent job. They installed our new 75 inch Samsung TV, Sonos Playbar and Sonos Sub. They setup all the options on the TV and Sonos to be compatible with the other Sonos we had in the basement. They recommended we replace the HDMI cables with others we had in storage. Love the setup, picture is excellent, sound is great and installation was painless thanks to the Geek Squad. Plus all boxes. were removed! This is the first time we have used the Geek Squad and I was pleasantly surprised.

Very informative men=set up quickly and answered all our questions.

I would definitely recommend Geek Sqaud to all my family and friends!!! I’m cheap, so I rather have us install our TV ourselves, but with this past experience, I am definitely happy with their service!! They were FAST, and careful, they took our old tv, did not leave any trash or empty box, they explained everything very well, and they had great personalities, super cool!! My husband and I both were absolutely grateful but their service!!

The techs showed up on time, they were careful and courteous in our house and during the set up of our new tv. When completed they hides us through the personalization process and provided us with valuable visual aids to be certain we would get full access to all the features of the tv after they had left.

The wonderful folks from the Geek Squad delivered and installed the new TV and also trained my wife and me on the new smart Sony TV. They even checked our bedroom TV to make sure it was working well, too. We love Best Buy and the wonderful Geek Squad!

There are not enough adjectives in the English language to express my gratitude for the service provided for me by Kevin. Some may say my review is a little overkill. Absolutely not. Kevin was not only knowledgeable but courteous, kind, and patient. And believe me, with me, you need patience . He needs a raise.

Tech was very professional and helpful, he connected the TV and explained everything to me, and an added plus he was very pleasant, very satisfied with the Geek Squad

Great service. Professional set up. Helped me understand how to get the best use out of my TV

The geek squad guys were great - they carefully unboxed our new TV and connected our media devices and cable box to it. They were patient with us as we asked lots of questions about the usage of the set and its capabilities. The geek squad guys also demonstrated and explained the features of the television and updated its software/firmware. They made sure we were satisfied with our purchase before leaving our house. We appreciated their prompt, polite, and friendly service.

The agents put together our TV stand and set up our TV. They also set up a new TV and explained how to use all the components. Another agent came the very next day to set up a sound system and helped problem solve issues with an olderTV set up. Everything is working!

I was so grateful I had this service. The tech was so, so nice and helpful, fast, knowledgeable and smiled with all my stupid questions. I will never be without this service it was so worth it.

They did a wonderful job and were on time, quick, and professional.

We were extremely happy with the guy that set up our TV. He was very knowledgeable and helpful

Carmello could not have been better--thoughtful, patient, friendly, polite. Many more nice words would describe him! I am so glad I had the Geek Squad setup--made the transition so easy. My last TV was 13 years old, so I needed lots of help and Mello gave it! Give him a promotion!