Customer Ratings & Reviews

I have been and am very pleased with the fast service that is provided by the Geek Squad. They are always attentive, listen carefully to the issue and then go about and resolve it with seemingly little effort. Things get fixed very fast!

If I could give Victor and Jose 10 stars I would!! They were so friendly, respectful, extremely knowledgeable and went out of their way to do whatever we needed when setting up all of our tv equipment.

The Geek Squad recently installed my new TV and made the connections that were needed. They were very courteous and professional. All my questions were answered. The next day I had a problem and my call was returned promptly and the problem was quickly resolved. I was very pleased with their service and highly recommend them.

Very reliable! The tech even came early. Very professional and informative. I appreciated the recommendation to get a 4K cable box after he installed my 4K Smart TV. I would definitely recommend the Geek Squad service.

Beautiful work! They are fast and it looks and sounds amazing!!!

Very knowledgeable and helpful service. Made set up go smooth and quickly.

We purchased the LG 55" B8. Beautiful picture and simple to use ... so far.

The TV’s were installed perfectly by the Geek Squad-Matt. I bought the tech package for $180 and what a disappointment. My remote wouldn’t work with the one TV. I was passed from one Geek Squad to 4 others for help. No one would take the time to help. Customer service at the store passed me off, too. So for $180 I got no help. Clear Picture cable company solved the problem for $ O dollars.. The remote needed to be reprogrammed to the TV. I still want to speak to the manager of Best Buy and can’t reach him!

I was out of town so I had techs come in and set up our new 75” Roku for my husband who is a disabled veteran. They were great, even called me to make sure they had taken care of everything. Well done!

Great Experience. I was kept informed of the upcoming time of service and the installer arrived early with my permission to do so. Fully explained the operation of the setup and did not leave until I was satisfied with my ability to operate everything.

They came out and did a great job on mounting my tv. Very professional

Geek squad did a quick and professional set up of my new TV and soundbar. In addition they advised that an item I purchased was unnecessary, so I got a refund. Along with giving me good operating tips, they were in and out with minimum fuss.

Nate and Mike had several things to do! Get rid of an old tv, move a big tv to another place and install a bigger tv! They were champs. And it was just as agents were being allowed to enter homes again. Working in the special gear must have been a bit challenging, but you would have never known it! They moved along easily! And they were very friendly.

This is the first time I've ever had anyone come to my house to install any kind of electronics. I had to exchange my Samsung S90D and since my LG G4 came with Free installation and setup, I figured I would let them do all of the work. Good communication of their arrival. But when one arrived he had the slight scent of marijuana. Here we go! I have a large 700 sq ft bonus room. that moved items around so they had plenty of room. I tried not to micromanage but was nervous that these 2 strangers were in my house. Anyway, the moment I turned my back, I hear a crash, run into the room and see that one of the guys is breaking down a box right next to a little table that houses my wife's ceramic nativity set and is knocking the the pieces over and onto the carpeted floor!!! I was NOT happy. I mentioned to him that I moved everything out of the way and that he had the entire middle of the room to work and he decides to work right next to the wall next to the breakable. Luckily only some of the glazing was chipped off an no broken pieces. I sternly warned them to be careful. One of the guys was nice and considerate, the other guy that broke stuff was not. The rest of the TV exchange and setup was good I guess but the entire experience was not good and could have been really bad if my wife's nativity set was damaged. I really expected better from Geek Squad. I would only recommend them if you have no other options and I'm glad I didn't pay $200 for this service.

The agents connected my TV all devices and made sure the remotes were synced. They set up the soundbar as well. They answered all of my questions, so I felt confident I could work it all after they left. I recommended the Geek Squad to a friend and they were also thrilled with the service.

I have had it for 8 months and we love it! We use a 4K firestick with no problems and multiple services including streaming Direct TV. Wonderful 4K picture!!

Agent was friendly and efficient, well done! He installed my TV and made sure everything was signed in correctly. He took my old TV which was wonderful.

The agent arrived on time and set up my new TV quickly and efficiently. He was very courteous and responded knowledgeably to my questions. He explained the various function to my satisfaction before he left. This was my first smart TV so I was a little anxious about it. I have been very satisfied with it over the past few weeks.

Geek Squad member Cecil provided excellent service. He was congenial and knowledgeable. He answered all our questions. Thank you for sending him to install our TV.

Both tv's were set up as requested. All questions I had were answered. Unfortunately for me, I failed to ask how to activate some of the apps. I plan to call and have a Geek Squad member walk me through the process. The GeekSquad is who I always call when I have a problem with any of my electronics. They are top notch technicians!