Customer Ratings & Reviews

The tech did a great job of setting up the TV and explaining what needed to be explained.

The Geek Squad tech left a message on my answering machine the day before to confirm the delivery and setup. He called the next morning at 7:50 to let me know that he would arrive in 20 minutes. He did. I was so pleased that a scheduled time was honored by a service representative. He and his partner worked together to unpack the TV, attach the stand, and set it up with my cable in minutes. They were both very polite and personable. I was happy with the entire experience since I was unwilling and unable to do it myself. Way to go, Geek Squad.

Our agents were amazing! When they realized the tv we purchased wasn't going to fit in out space how we needed it to, they found a replacement that very day, returned the first tv and then brought back the replacement and set it up. And they were super friendly!

Agent was friendly and efficient, well done! He installed my TV and made sure everything was signed in correctly. He took my old TV which was wonderful.

Installation was smooth and professional. The team was efficient and informative.

They spent about a hour here and they mounted it on a Amazon stand and installed the audio system, dvd and Roku stick as well as the internet connection. The audio system, which had to be replaced was found to be incompatible with my 2013 plasma tv, so I got a new tv. The main problem they encountered was that the audio system didn’t report when the tv was connected to satellite, but worked fine with the dvd and Roku. Also the audio system cut off when the volume was up to 60. Not for sure if the audio system was at fault they recommend getting a swap for the audio system that was purchased elsewhere. They left the tv in self audio mode and said they would be happy to come back and try again. Problem is that I recalled reading the audio system manual that because it was a dedicated stereo system, the tv had to be set in PCM Mode which I found in the tv settings. Major problem solved. Also, my speakers were not properly bi-amped. Problem 2 solved. I canceled the appointment when the replacement arrived and returned the unit. I was pretty proud of myself for solving the problem and don’t hold any grudge towards the Geek Squad Techs. They tried everything possible several times to no avail. They were great guys otherwise and I hate to dock them a star. If it wasn’t for PCM mode, I probably would’ve had to exchange the audio system for a 5.1 or more to work right with the tv.

On-time to install and kept us informed about his arrival. The installer was knowledgeable and fast. Everything went as planned. No problems.

The Geek Squad did a great job setting up the TV and the Sound Bar. They found a defect in the first TV and came back and replaced it. They were knowledgeable and friendly. I would highly recommend them.

The agents were all on time, efficient and friendly. The experience exceeded all expectations. The agents were totally focused on getting the work completed in a very professional and relaxing manner, Having Geek Squad provide the delivery, install, set up and haul away is the only way to go.

The guys were running behind, but called to let me know how much delay to expect. They came within their estimated delay. Both techs wore masks per the Covid-19 restrictions. They moved the current TV downstairs. Both were efficient, professional, and answered all my questions. They removed all the packaging, assembled the stand, hooked up the cables, and quickly went through all the startup menus. The TV is working great!

The Geek Squad did an excellent job. They both should be commended for the job they both did. Thank you, Kevin

Sean, the Geek Squad agent, did a great job of not only setting up the TV but taking time to show me how to use the functions. He also assisted in showing me how to add an app through our cable provider (Comcast). We've had no issues with using our new TV.

Agents were careful with setup of new C1 and removal of old 192# tube set. Showed me how to use wireless to take advantage of HBO Max. For our household's needs, tech service was outstanding as to punctuality, set-up, clean-up, and courtesy. Though set could use some fine tuning as to its potential, we understood setup is not a professional calibration. Overall, very pleased.

The representative did an outstanding job. He carefully set up the new TV and the remote including connecting to my home wifi, Netflix and Amazon Prime Video accounts. And then he explained how to use the new TV and remote functions. I would use Geek Squad installation again.

My new Samsung 55 in. TV was installed March 7, 2024 by Barry of the Geek Squad in Reading, PA. He called me to let me know when he would arrive. He was extremely personable and knowledgeable. After he set up everything, including my older soundbar, he explained everything I could possibly need to know about working with my new TV, including helping me set up my Samsung account to access my other Samsung devices. He was patient and direct in his explanations, and I was very appreciative of the time and care he gave to make sure I was able to navigate the remote and work my new TV. A big thank you to the Geek Squad and especially Barry for all your help.

The agent mounted my TV and did an excellent job. Best Buy contracted this job to someone else.

Love the picture quality of this Samsung tv. The Geek Squad, set up internet and some other apps for me. They were nice and efficient. They explained everything to me , before they left.

The agents unboxed and set up our TV, we didn't need it mounted. They were polite and professional and instructed us about how to use our new TV. We were very pleased with their service.

Two members of the Geek squad came today and delivered our new 75 inch Samsung TV. They were extremely pleasant, very customer focused, efficient and professional. They went out of their way to ensure the old TV was removed, the new TV set up correctly and then showed me how to use it. Very pleasant experience.

Guys took out the old TV, which was an older 2006 rear projection TV that weighed 90 lbs, with no problems. They brought and set-up the new TV really fast. I couldn't do it myself, so I was so glad to have them here to do it.