Customer Ratings & Reviews

Professional and quick. Arrived on time, explained the set up. Good customer service.

The service provided by the Geek Squad personnel was amazing. Not only were they able to re-install my OLED tv correctly but they also gave my home theater system a tune up. The technicians were extremely knowledgeable and answered all of my questions and concerns. If you are investing in a high quality tv or sound system, I highly recommend that you utilize the services that the Geek Squad offers.

Garrett was fantastic. Curtis and knowledgeable. Fast and easy set up. Neat and clean, I didn't have anything to do but sit around and take it easy.

Not being technically inclined, this is the best route for me when purchasing any type of tech. Having the Total Tech Support contract gives me access to a variety of services that take away any frustration when making new purchases. Knowing that I have the Geek Squad at my side to come out and get my equipment set up not only properly, but quickly is comforting.

Great TV has great picture and easy to set up. It better picture then the old TV.

THE GEEK SQUAD BROUGHT MY NEW 65 INCH TV AND INSTALLED IT SO EASILY THAT WOULD HAVE BEEN IMPOSSIBLE FOR ME TO DO. FROM THE ACTUAL UNBOXING, PREPARATION OF THE TV AND THEN HOOKING UP THE INTERNET TO THE TV WAS FABULOUS. VERY PROFESSIONAL FROM START TO FINISH. CAN NOT BEAT BESY BUY.

The techs that installed tv set did a good job and knew there trade., however very disappointed in the charge to install a 3g tv set. We have been a long time customer of Best Buy and subscribe to the Keek squad program, the installation service should have been included to cover the installation, time to reconsider the annual fee fir this program.

The duo team were very skilled at setting the Sony Bravia, They were courteous, professional yet friendly, They answered all my questions promptly. The set up was fast and they picked up my old tv in a jiffy. All in all 10 stars!!!

The agents were Great! They set up my TV and connected my devices. Awesome!

Can’t say enough great things about the set up team fast on time professional knowledgeable well with the price

Geek Squad was so very helpful installing the Youtube TV stick on 1 TV and installing the app on my other TV. It was a little tricky on my large LG TV but they figured it out and made sure I knew how to find my favorite channels and understood how to save a program to watch later.

Excellent communication and quick set upo. He was amazing at teaching us how certain functions actually operate. Can’t recommend this service enough! He did mention that this service would be phased out.

The agents were professional, warm, expert, thorough, and patient. It was a pleasure having them deliver, set up, and explain how to use my new TV. They removed my old TV as requested, and completely cleaned up the area where they were working. Superb service!!!

I love the performance of the Hisense tv, especially the sound. Kenny was extremely efficient, helpful kind as he set up my tv and showed me how to navigate programming and streaming for the first time. Two young geek squad members were very good in setting up a fire stick.

We would like to praise Trevor for the services he has provided us. First of all, he was extremely pleasant. He contacted us frequently to confirm our appointment and give us a good idea of when to expect him. Secondly, he helped us through a trying experience -the new TV stand we bought could not handle the feet of the 50" tv due to the design of the stand. He took the time to find a model that would fit. He contacted Susan at the Erie location to process the return and purchase a different brand that would fit. We were so thankful for the smooth process. Kudos to Susan, also. She, too, was pleasant and helpful.

Want to make your life way easier. Purchase a total Tech Membership & let the Geek Squad set up your new purchases or relocate you old ones to another room. These individuals are up to date on how to get your purchases set up, tested & ready for use in a matter of minutes. Top Notch!

Once they arrived the service was Great!! They knew exactly what they were doing, and Boy were they fast!! Can’t be more happier.

The techs did an awesome job setting up my new television and made sure everything worked perfectly.

Smooth sailing, from picking out the most appropriate TV for my needs, to installation and brief instructions on how to use my new equipment. This was followed up by another visit to understand options for enhancing my viewing experience, where clear and easy to understand options were presented. I would definitely recommend Geed Squad support for people not up with the latest technology.

Used Geek Squad for installation and setup. Installer on time, knowledgeable, friendly and install complete with no problems.