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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 93 Showing 1,841-1,860 of 18,776 reviews
  • Rated 5 out of 5 stars

    TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up my TV and made it easy for me to work. This was the first Smart TV I have had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was excellent. Installers were very knowledgeable and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dont try on your own

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought that i could handle getting a couple of friends and setting this up by myself. Im so glad i didnt. The steup was done quickly and the signs of experience were obvious.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Making sense of my sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, very knowledgeable and very pleasant. We couldn’t be more happy and pleased. No question when we purchase additional,equipment we will avail ourselves of the services of the geek squad. It’s rare today to be able to say it was money well spent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of New Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a very good job installing the TV. They arrived on time and very efficient in installing the New TV and removing old TV and most courteous throughout the whole process. I was very pleased and give them a 10 if 10 is considered the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed HDMI cable efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the HDMI cable to our satisfaction. They were great troubleshooters, and included extra effort to solve our problems. They were also very courteous and professional. We were very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Integrity did Geek Squad As Expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Integrity was assigned by the GeekSquad. They were timely, polite. However the tv 65in wows. Tad too tall. We are seniors andthey arranged to return it and we repurchased a 55in. They returned and did again very professional service Even set the boom box so we only use one remote. They hauled the old tv away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was on time and installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both of the gentlemen that installed my TV, Angel and Chris did a spectacular job. They were friendly and professional and answered all the questions I had. I will request them should I need installation of anything’ else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a fast, great job installing three TVs in our home. We appreciate their knowledge and expertise. We didn’t have the knowledge to do it ourselves and they had the installs completed in no time at all! Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent was wonderful, great setup, easy to understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Was The Best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that setup the TV always let me know when they would arrive. They took out the old TV and put up the new one and get it all set and explained all the things they changed and setup up for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My technician did 6 installations and he was quick fast effective and efficient. He talked to us the whole time while installing and let us know about the features and future products that can make life watching tv so much more enjoyable. I liked how he kept each area clean and did not leave any mess like most techs would do. I really like the geek squad and would definitely have them back again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jimbo & his co worker were absolutely outstanding. Very professional removed old TV and made sure our new LG was up and running properly along with making sure we completely understood the functions of the TV & Remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best picture on any of my TV’s. The colors are vibrant and picture is incredibly clear. I have 3 Samsung TV’ and this is at the top for best pucture

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another hurrah for the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Geek Squad member brought my new TV, connected it to the Dish network, connected the DVD player, and got everything working. That included having the TV work with the Dish remote. He did a greet job, was pleasant, explained things thoroughly, and made sure I knew what I was doing before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed the TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person that delivered the TV was very nice did a great job! He showed me everything that I needed to do with the TV also we helped me with my Netflix and prime and peacock and Disney plus. Service was great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad arrived on time and expertly hooked up my new tv, explaining to me what and how it was being done. Very knowledgeable and competent in all respects.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mounted

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service and excellent work i like the work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation is the best!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who installed my TV was SUPER! He was knowledgeable, helpful, friendly and just a great person to help someone who knew little about what to expect with a smart TV! I'd say his name but not sure I should....starts with an A and ends with an O : )

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed our tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up our tv and were very professional, courteous and prompt this was well worth it and quicker than us trying to program it by ourselves, they even showed us a few things we didn’t know would definitely recommend

    I would recommend this to a friend