Customer Ratings & Reviews

In home set-up is well worth the cost. They deliver - no trying to get it in the car or having sensitive electronics rattling around in the back of a (borrowed) pick-up. The techs unpack from the bulky box, and set up the TV. This is at least the second TV I have had BB set up, and I appreciate the service as well as the personable techs who do the work.

If I could give Victor and Jose 10 stars I would!! They were so friendly, respectful, extremely knowledgeable and went out of their way to do whatever we needed when setting up all of our tv equipment.

The agents mounted my TV and hooked everything up.

Assembling a smart TV is more than a plug and play maneuver. There is a lot of expertise involved in coordinating the multiple remote units and components of a home theater. All this was done properly and promptly. The technicians explained and demonstrated all of the various features of the system. When a few minor problems remained after the technicians left our home, a quick call to the online Geek Squad help line resolved all issues.

BOBBY/OMAR DID AN OUTSTANDING JOB CONNENECTING MY NEW LG TV! BOBBY ALSO SHOWED ME HOW TO USE MY NEW REMOTE TOO. I WAS VERY IMPRESSED WITH THEIR WORK! THEY BOTH RECEIVE AN "A+" FROM A VERY HAPPY GEEK SQUAD CUSTOMER!

Explained what they were doing, and why. Very smooth install..

Technician was very knowledgeable and professional. Set up my new TV with zero problems.

The nice young man,Ray, set up our TV and helped us with concerns about what we needed for my husband to hook up his TV ears to our new TV. I had texted him the next day about an issue and he called me back and helped us fix the problem.

I was certain I have already sent in a review on my TV being set up? I love the Geek Squad and have always been satisfied with any of the work. Since I lost my genius partner a year ago I have relied on the Geek Squad to take care of all my technology for which I am ever so grateful.

came on time. work quickly. set up everything and then some. answered all questions.

Our issues were dealt with in our home by two professionals contracted by Geek Squad to perform such services. They were polite, knowledgeable and completed their work efficiently. I would recommend that Geek Squad tell the customer that "So and So" will be doing the work; not the Geek Squad. I didn't know who it was that called me for an appt. time; had to call Geek Squad to verify who they were

Friendly, knowledgeable tech. The whole process was super easy and quick.

the service pro was good, it took a while to set the apt.

The agents were efficient and quick. They were very concerned about complying with Best Buy policies of not doing any extra work so I paid $50 extra for the stand to be assembled even though this was made very clear with the dispatcher. But the installers deserve a top rating

I buy from Best Buy because I can order anything they carry on the online site and arrange for expert setup through the local store. This is twice I've had the Geek Squad out to help with setup, once for a new TV and Blu-ray player, and now for this new receiver. I value this service very much. The guys who came out knew their stuff, were prompt and efficient, and set up everything expertly. It's nice to know that as this stuff gets more and more complex, I have help right here in town.

Awesome picture and easy to operate. Sound quality is good.

The agent removed the old unit, installed the new unit and connected everything very quickly and neatly. She was very knowledgeable and explained everything to me in great detail especially to me a "tech dinosaur" that was very easy to understand.

My installers, Ethan and T.K. were awesome. Connected all of our equipment..television, cable box, sound bar. We are not tech-savvy people and I had lots of questions. Not only did they take the time but also never seemed to get impatient with me, and they were there for quite a while making sure that I understood it all.

Fast and professional. Moved a big TV from LR to BR and mounted to stand, BR TV removed, new BIG TV w/sound bar installed, cables, wires -- all of it. A quick how-to on remote operation and all the packaging left with them. I saved ALMOST enough on the install fees to pay for the items I bought too.

Our Geek squad installer did an outstanding job installing and connecting our TV to all services. He was efficient, personable, and knowledgeable. He made the experience enjoyable.