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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 18,760 reviews
  • Rated 5 out of 5 stars

    TV set up

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase a 9500 Samsung curved TV and a mount and had an excellent geek squad member set it up entirely and program the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cesar set up my TV quickly.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cesar did an excellent job in connecting my TV and programming. He was ver professional and knowledgeable. I just purchases another TV and wojld hope that Cesar can come to set it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys who set up my system were outstanding. Gave me ideas of other things to do - really appreciated their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt, professional hook up of new set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Geek Squad Members came and put together a new stand and installed the new set and sound bar. They also set up operation with Comcast and explained the operation of the set along with the remote. They also moved the previous set to a new location as well as reconnecting DVD unit along with other ancillary boxes. The two Squad members were personable, efficient and made the transition to the new set seamless. I would certainly use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Justin is my hero

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin was my geek squad contact for a television install and as far as I am concerned, the man deserves a promotion and a hefty raise. The man was obviously knowledgeable and very patient with an un-technical old guy (me).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great setup. Dan came in and went right to work. He is very knows what he's doing and is very nice. He answered any question I had and showed me how to make changes with my sound bar if needed. This is the second time Dan has done a setup for me and really recommend him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV perfectly

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was fast and perfect. He did everything I needed, especially all of the connections. Remote worked perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Third Party Installer was Exceptional

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The third party contractor came on time and Chris Duncan was very professional, efficient, knowledgeable and polite. He ensured all my questions were answered and took away my 8-year old non-working flat screen for disposal. I had a third party provider for installation and delivery since I wanted it delivered the next morning. I am very happy with the service provided.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great representative of Best Buy

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyson was great. Answered all my questions. Knows his business

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD is lucky to employ TOM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tom was the best installer we have ever encountered! Professional and friendly but very thorough with all aspects of the install. Answered questions , Gave recomendations which we instituted with great results. Respected our home and took all trash . Thanks Tom!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly in a timely fas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came in and installed my TV, sound bar and wireless subwoofer. They did an excellent job and the picture on my TV is out of this world. Thank you so much for that amazing staff and service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv upgrade

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and clear information for operating TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service is Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Service is well worth the money. They will set up Flat Screen TV'S, Soundbars They will program everything and make sure everything is working properly. They will assist you with any questions you may have of all your entertainment equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great service, they showed up when they said they would, got my TV's in and put the stand together in 30 min (which would have probably taken me 3 hours) and had the TV mounted in no time flat. They were very friendly, too and, as a bonus, took all the garbage with them when they left. I was really impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and Sound Bar setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was professional, knowledgeable, efficient and very courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony 75 inch XR TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are the best. They are knowledgeable and professional. They not only set everything up but they asked me how I used the device and customized it for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was excellent. They came in and setup everything for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very reliable! The tech even came early. Very professional and informative. I appreciated the recommendation to get a 4K cable box after he installed my 4K Smart TV. I would definitely recommend the Geek Squad service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than advertised!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech rep was on time, he assembled the equipment as required and took his time explaining to my parents how the system functioned. He answered all of their questions in plain easy to understand language and removed all of the shipping materials and the old equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent professional crew and install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs communicated prior to and the day of delivery. They answered all our questions politely and professionally and showed up well within the estimated time. They set up everything quickly and explained the entire process as they went. Very happy with the entire process!

    I would recommend this to a friend
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