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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek is the Best!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek crew did my TV installation perfect. Exactly where I wanted the TV to hang. They were neat and careful. And they know how to get around little, or big, unforeseen issues. You and your friend trying to hang a big TV will make a mess and you'll end up with damage to your house/walls. Use these guys instead and avoid the headaches. It's cheap insurance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and Printer Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and did a great job setting up my new TV and Printer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Delivers!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who delivered and set up the television was first rate. His delivery was on time (and after he had called us ahead). He was knowledgeable and friendly, and he gave us a good introction in how to use the television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad came thru

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our technician arrived on time and prepared. He brought our new tv with him and took away all the boxes when he was finished. Definitely worth it to not have the hassle of doing it yourself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service tech's were very professional and could not have been more helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men that delivered & set up our new tv & tv stand did a wonderful job. They were very helpful since we had just changed from cable to a streaming service & needed lots of help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up our tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Geek Squad was perfect. He got our tv working with the sound bar. He told us some of of our other equipment wasn’t working. Execellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thankful for this service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad assigned to me called the day before to set up installation time and get pre installation needs addressed before coming out. My 2nd call was to let me know they were on the way and was actually before time. Upon arrival they removed my old 60in and installed the new. Watching them set up the new set and make remotes compatible assured me I made the right decision to have the Geek Squad set this up. Very professional agents were worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guy knew his stuff! He is was on the ball. Would use them again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the geek squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being senior citizens, new technology is daunting for us. So when we bought our new TV, we needed it delivered anyway so we decided to have the squad come and set it up for us. They were great. Clean and efficient. They connected our set top box, receiver, Apple TV and DVD and programmed the remotes. They were very patient with us and made sure we were good before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were careful with home theater connection to NEW LCD

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the staff who came to install very professional, they left my room clean and there was no clutter, they took all the garbage, the installation very professional and fast the cables very orderly and left everything working and insured, very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad TV set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job in hooking up my Tv. They showed me how to use my remote for my amazon TV. They also removed the old TV to a different spot for me. They were very polite and called before arriving and was here when they said they would be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and great work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional. He connected all my other devices too. He was knowledgeable and fast. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is awesome!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike and his co-worker (I wish I remembered his name too) were great! They set up everything meticulously, went through all the settings and how everything works with me, and cleaned up and took away all the packing materials. My Standard Poodles loved them too! They even took an old subwoofer for me to recycle. Thank you guys! If I could give you a 10, I would!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Greek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech. that came to install our TV was excellent. He was very professional, very personable and willing to do what it took to make us happy. He saw the I couldn't hook up our other TV and connected for us. Great Geek Squad Tech.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great setting up my new 65" tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a terrific job setting up my new 65" Samsung television. They reorganized all of my cables and tie wrapped them and they reprogrammed each of my remotes to work with the television, Xfinity box, and the Xbox S that I had. They also configured my Samsung Soundbar to work in conjunction with the television. Everything worked great following their setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad team was knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently disconnected my cable equipment and i wasn't able to connect the cables properly so i could listen to my tv through my surround sound. Geek Squad team was knowledgeable they changed some settings on my reciever and moved a couple of cables to the proper ports. We made sure everything was working properly before they left. Money well spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed quickly & just to my liking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who came to my house was by himself, but he did an amazing job. He was quick, and he made sure that everything was perfect to me. He also had good recommendations for how to use the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came on time and called me to tell me they were on the way. They explained about the channels after they put my tv together. I love the beautiful 55” tv. The picture comes in beautifully.

    I would recommend this to a friend