Customer Ratings & Reviews

The desk top computer that was cleaned up and updated has worked very well. No problems have been noticed. The only confusion is that Cindy's account for trend micro is still opened and a charge for it has been applied to our credit card. That account was to be canceled and George J. Is the new subscriber for the new plan

Geek Squad fixed my laptop and helped me change passwords after I was hacked . He was able to walk me through the steps i needed to take.

The Geek Squad are very helpful in helping me understanding the issue I was having with my laptop

The Technicians were proffesional and courteous. They answered all my questions and did a great job.

The agent gave my PC a thorough deep clean. He answered my questions, and was overall very knowledgeable.

The repair was done quickly and the laptop runs great. my only complaint was I wasn't notified when the laptop was being shipped back

Had a virus that allowed remote access to my computer. Techs cleaned it up and deleted programs I did not want.

Appointment time for Geek Squad was set up easily through a telephone call. The agent knew immediately that my hard drive had "died." Gave options for repair. Repair was completed by the next day. Pick up of my computer was a breeze.

Very pleased with our service. Our son who has autism hard drive crashed. Luckily I had backed it up and the geek squad installed a new hard drive that I was able to restore his files. He was only without his computer for 3 days.

Geek Squad has been good fixing our internal PC problems my girlfriend and I have come across, they usually do a deep clean of the inside as well when we ask which is nice to have.

Completed cleaning up of my laptop and updating the hard drive

Had to bring my new laptop into store due to not everything being transferred from my old laptop. John was excellent in resolving my problem and did not rush to get me out. Spent as much time as needed to get the problem resolved.

The Geek Squad clean up the virus and unused software on a laptop of mine. This was my back/older laptop.

I was rattled having just been scammed. Best Buy's Geek Squad took my computer and handed back a clean and safe computer. They are professional and very easy to work with. Thanks everyone.

The Geek Squad techs did a great job of diagnosing what was wrong with my current PC. I’m about to use there assistance in my current build.

David K. did an excellent job of removing threats from my computer and bringing it back to new performance.

They did what was needed but good thing I looked because they didn't remove the offending app. Considering it was a 'need this fixed right now', they did a great job.

The Geek Squad members were so helpful. They did not talk down to me, a totally lost in the tech world. That was greatly appreciated.

They did an excellent job. Was thankful for the helpful service and the manager who was more than sure they could fix my computer.

The squad evaluated my computer, removed unneeded apps. and determined the cause of poor performance.