Customer Ratings & Reviews

David K. did an excellent job of removing threats from my computer and bringing it back to new performance.

John and the team at Geek Squad Crystal Lake did an awesome job removing malware from my father-in-laws laptop. Saved us a bigger headache and a lot of money.

The squad evaluated my computer, removed unneeded apps. and determined the cause of poor performance.

Great service by JB he is very friendly and helped me to buy a iPhone and taught me some things about the phone, I always used a android.

I went in to seek help from the geek squad without an appointment and they were reslly welcoming on the 2 devices i brought in.

The agents got my computer in fast and looked at and diagnosed by the next day and got the problem figured out and solution to fix product.

Everything was cleared and the computer was tuned up. Very happy with their service.

Agent was friendly and went through all the possibilities to determine what the issue was. Gave me his recommendation and solved all my problems.

The agents kept my laptop and ceaned malware & installed protection. It was serviced quickly and fully explained when i retrieved it.

Very kind, efficient service. I am glad to have discovered a Geek Squad that is local. Alex was more than helpful. Eilzabeth Nottrodt

You can depend on the Geek Squad!! I was there to set up my new computer and transfer documents from the old computer. They stated it would take about a week. However, they called within 3 days to say my computer was ready for pick. The transfer was successful and complete. Thank you soooo much!!!

Customer Service and information provided was outstanding. I did not have an appointment and was assisted anyway.

The Agents Took Time To Help Me Fix My ISUS Laptop Computer Whenever A Problem With Happen Plus They Asked If I Had Any Questions For Them So Any New Computer Want To Buy A Device This Brand Would Be A Perfect Gift To Start Off With For All Your Work Needs.

It took 4 tries, but overall good fix. I’ll need to return something else I bought that wasn’t needed.

... ... ... found correct suitable ... ... printer H&P for lap top and connected & checked operations etc., Thanks " Geek Sqad "

The team performed my backup and virus diagnosis quickly and accurately. I did not lose any documents.

Cloned data from old disc drive to new solid state desktop. Explained what I needed and didn’t need with a solid state CPU during the job. Deleted old printer, Windows, and unnecessary programs.

My computer disk died, and I lost most of my data. My fault. The GS guy was patient, clear, sympathetic, and offered effective, affordable solutions. I'm an old guy who won't tolerate bad service, impatience or condescension. None of that. Very happy, back up and running.

Purchased a 4T SD drive and had it installed on my new gaming computer to run my operating system and because i download a lot of music that takes up a lot of drive space everything works great.

The young man was very knowledgeable and patient. He understood the assignment.