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Customer reviews

Rating 4.5 out of 5 stars with 1295 reviews

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 1,295 reviews
  • Rated 4 out of 5 stars

    Laptop issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad evaluated my computer, removed unneeded apps. and determined the cause of poor performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Virus cleared

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was cleared and the computer was tuned up. Very happy with their service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    froze up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    took longer than i thought it would worked for almost 2 weeks then system just froze and quit. took it back and they said one of my programs probably had a corrupt file and had to do a clean redo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Tackled Ransomware Issue Really Fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John and the team at Geek Squad Crystal Lake did an awesome job removing malware from my father-in-laws laptop. Saved us a bigger headache and a lot of money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rock!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went in to seek help from the geek squad without an appointment and they were reslly welcoming on the 2 devices i brought in.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squard cleaned out my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service by JB he is very friendly and helped me to buy a iPhone and taught me some things about the phone, I always used a android.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents got my computer in fast and looked at and diagnosed by the next day and got the problem figured out and solution to fix product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Consult for Slow Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was friendly and went through all the possibilities to determine what the issue was. Gave me his recommendation and solved all my problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad's excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents kept my laptop and ceaned malware & installed protection. It was serviced quickly and fully explained when i retrieved it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I don't know what you mean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very kind, efficient service. I am glad to have discovered a Geek Squad that is local. Alex was more than helpful. Eilzabeth Nottrodt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer Service and information provided was outstanding. I did not have an appointment and was assisted anyway.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took 4 tries, but overall good fix. I’ll need to return something else I bought that wasn’t needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Data Back Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team performed my backup and virus diagnosis quickly and accurately. I did not lose any documents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Visit to Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man was very knowledgeable and patient. He understood the assignment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ... ... ... matching Printer for Lap top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ... ... ... found correct suitable ... ... printer H&P for lap top and connected & checked operations etc., Thanks " Geek Sqad "

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As I walk up to the GS, they were very polite. They fixed my laptop and gave me great advice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks Agent check and clean computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent satisfied me with the process of cleaning and checking my computer after it was hacked.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad fixed Dell Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought my Dell laptop in because I was having error messages. The Techs were very knowledgeable and fixed the issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST WAY TO GO

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HAD A BIG PROBLEM WITH MY COMPUTER, TOOK IT OVER AND VIOLA! TERRIFIC SERVICE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geekbsquad service nySamsung laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer repaired completely. I was able to access ny google account.

    I would recommend this to a friend