Customer Ratings & Reviews

The technicians at Best Buy were great. They cleaned ip the operating system, recovered most of my files and were able to reinstall my microsoft office suite. very satisfied. Computer is running well again.

Very satisfied with my repair. Service was on scheduled time.

The team kept us in the loop. Tried hard to resolve our problem. They were kind and patient.

They can fix most issues you are too lazy to spend days googling for yourself. They thoroughly explain what the deal was afterwards. They are fast and efficent.

Geek Squad deleted all those annoying & unused apps. I had tried but didn't know how. Geek Squad also found and removed "a bit of malware" from my old laptop. I am still awed by their expertise.

I had my identity stolen & needed to bring in my computer that had been compromised. I was really upset & crying a little bit. Shaq was so empathetic & kind to me! Matt & Brent are equally AWESOME!! You REALLY have an A-1 team for your Geek Squad!!

Staff was courteous and knowledgeable. They cleaned up a potential ransomware attack and removed al obvious and hidden ransomware. They were able to do this without having to wipe everything!

I have carried a Geek Squad and Webroot coverage for 3 years. When I tried to renew it online it did not allow me so I went to the store. They told me that it would not be renewed as they were phasing that program out and I could pay over $200.00 for the coverage. Thinking I had no choice I did it. Then it was renewed automatically. I called Geek Squad and they handled it for me and I am satisfied with the end result. The only issue is having to wait on the phone to get through.

Both agents that sold and set up our computer were knowledgeable and patient with all my qustions. They didn't rush me in any way to make a sale or to teach us how to use the computer.

The agent scanned and cleaned my tablet because my bank account was scammed fraud. Bank required the cleaning in order to reopen my online account.

I was extremely impressed with the Technician’s knowledge of his craft and equally as impressed with his customer service. He is an awesome representative of your company. I don’t remember his name, but he was a young African American male.

took my laptop in because it was running slow. After doing a complete scan, it was found that the hard drive was running at 100%. Had them replace the hard drive and it is running like new!

Geek squad staff was fantastic; although I had to purchase the tech service package, so far worth the cost. Appreciate the detail and knowledge of Geek Squad staff and convenience to access at any best buy store.

Fake online Scammers, claiming to be the Geek Squad, locked me out of my desktop. I brought the computer to my local Best Buy and the real Geek Squad not only saved all my data but preserved my original programs.

Great recommendation. My internal hard drive failed. Upfront, I asked them to give me a recommendation on a new hard drive for this desktop or a new desktop, whatever was the better value. I was thinking the new computer option was going to be the recommendation. To my surprise, the Geek Squad team recommended an internal hard drive which was on sale and even helped me setup windows and office. Great service.

I have a Mac that was 7-8 years old and wanted it updated. The store did a quick check and found I needed to purchase some software. I went home and did that then returned. It was a little frustrating that my original info was not saved. However, they were quick to get my product in and going. After returning home I was a little frustrated because they had not downloaded and run all f the new updates. I was able to do that to get it updated but I did the work instead of them doing what I paid for. However, they cleaned it up and the speed and use is much better!

Our accounts were compromised. Best Buy Geek Squad wiped clean our 2 laptop PCs and cellphone. It took them couple of days to do so but it was worth the wait. Excellent job done!

Quality work always helpful they are knowledgeable

I am pleasantly surprised how good the Geek Squad is. The customer service is exceptional and the best. My desktop computer has been failing booting as Windows 10 auto update was corrupted and I was not able to use my computer for several months. Then I contacted Geek Squad at the closest Best Buy Store [At Rivergate Plaza, South Tryon St] and that was the best thing and Glad I did. They listened to my computer issues and able to bring my computer to life. I highly recommend their service.

Great service. Fix my computer in one day. Very dependable