Customer Ratings & Reviews

I have carried a Geek Squad and Webroot coverage for 3 years. When I tried to renew it online it did not allow me so I went to the store. They told me that it would not be renewed as they were phasing that program out and I could pay over $200.00 for the coverage. Thinking I had no choice I did it. Then it was renewed automatically. I called Geek Squad and they handled it for me and I am satisfied with the end result. The only issue is having to wait on the phone to get through.

Agent was very good at explaining the process and cost. I asked about if they would need the charger. I was told no. Two days late I was contacted that they needed the charger. So two trips and a delay in getting my laptop serviced.

The geeksquad will save the day and your electronics!

The battery in my laptop apparently dislodged in transit. They technicians found the problem and fixed it. Although it was battery related they did not replace it as others might do, but realized the battery was still good.

took much longer than promised, then when I went to pick it up had been done for half day and I was never called. Overall the Geek support onine has been excellent

I took my computer in to have a virus removed. The agent was great. I left it there and returned about an hour later and picked it up. Geek Squad is the best. Agents are very knowledgeable and very efficient.

My laptop was unsalvageable so I didn't necessarily receive this service. But I'm writing a review to acknowledge that the staff was very courteous and kind- great customer service

Great recommendation. My internal hard drive failed. Upfront, I asked them to give me a recommendation on a new hard drive for this desktop or a new desktop, whatever was the better value. I was thinking the new computer option was going to be the recommendation. To my surprise, the Geek Squad team recommended an internal hard drive which was on sale and even helped me setup windows and office. Great service.

The agents were very personable and heipful. finestkind service!!! I would recomend them to all my friends. Wonderful service!

Had an issue with laptop wanting to reboot on its own. Took it into Geek Squad. It turned out there was glitch in Windows 11 update. They reinstalled the operating system and returned my laptop sooner than promised.

Great help and they fixed my computer fast. Definitely worth the money.

My Lap top was hacked. Geek Squad saved me. I’m on a disability income so concerned of being able to pay for getting rid of what was done & the hackers ! I’m he Squad FIXED it affordably for me! I was thrilled.

The squad at my store is amazing. They are extremely helpful and listen to any issues I may have. All of their suggestions and work has been on point.

Excellent service, very good to listen to all our questions and give thorough answers. Very patient with us elderly folks.

I have a Mac that was 7-8 years old and wanted it updated. The store did a quick check and found I needed to purchase some software. I went home and did that then returned. It was a little frustrating that my original info was not saved. However, they were quick to get my product in and going. After returning home I was a little frustrated because they had not downloaded and run all f the new updates. I was able to do that to get it updated but I did the work instead of them doing what I paid for. However, they cleaned it up and the speed and use is much better!

Fairly good. I would have liked the turnaround time to be sooner. I had some issues with operating system updates but they did as much as they could.

My PC was under siege by Malware & Scammers. Servicing of the Geek Squad was able to remove all issues and my PC is in wonderful working order.

Really helped my father out when he needed it. My dad has memory issues - they were so sweet and kind and patient.

Very helpful in servicing my computer. Members were very helpful and professional.

I am pleasantly surprised how good the Geek Squad is. The customer service is exceptional and the best. My desktop computer has been failing booting as Windows 10 auto update was corrupted and I was not able to use my computer for several months. Then I contacted Geek Squad at the closest Best Buy Store [At Rivergate Plaza, South Tryon St] and that was the best thing and Glad I did. They listened to my computer issues and able to bring my computer to life. I highly recommend their service.