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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1294 reviews

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,294 reviews
  • Rated 5 out of 5 stars

    PC repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents working on my computer worked winders on my computer after explaining all the issues I received it back working perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Helps You Save!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They got my desktop in quick and within only a few days it was returned cleaned and fully repaired, the service was great! The team member even helped me save money on the repair!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Software management

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech ran all software. and assist me in understanding the program and how it works

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Took longer than expeted but good overall

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There were a couple of things broken with my pc when I brought it in so it took a while to find both problems . I was able to buy a part from my friend for cheaper and they were willing to put it in for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not sure what you need here, Title? Mr. ??

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the techs and support team were helpful, knowledgeable and clear in communication. My experience with this purchase/service was a favorable one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped while I waited!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed my pc totally wiped & rebooted! Did a great job at a great price including a membership for help later!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad saved my computer and my concerns .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad took care of me after an emergency situation with my computer -even without an appointment ! They worked quickly to assist me and even understood my concerns . Very helpful and caring .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just do it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great staff and great service! Connor helped us and he was amazing. I had my wild 2 yr old in tow and he was super helpful and quick and got it done for us. Would definitely go back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PC cleanup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had virus on my computer. Called Geek Squad and was able to bring it right infor them to clean up. Always fast, efficient service. It is a great relief to know I have such great service when I need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    virus removal & operating system repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it's very important to have this virus removal and operating system repair. If you have any problems you can get geek squad to help you immediately. There service is 24/7 week.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeksquad fixed my pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people at geek squad fixed my pc perfectly and they were nice through the process

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad worked quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer was no longer booting up, hard drive and Windows had to be installed, initially they said it could take up to 3-4 days but everything was done and was ready for pick up the next day

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeky but knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed up and ready to go! Much appreciated! Staff works wonders

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fixed blue screen of death.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took my computer in to have it fixed as it was displaying a blue screen of death, saying it was had to fix a drive and just restart, but restarting it just brought you back to the screen. They reinstalled Windows, but installed V10, instead of V11 which was on it and never called, texted, or emailed to let me know it was finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer fixed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people I interacted with were both helpful and explained the problems with my computer. Computer is now performing very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding customer service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Technician, Brendan, was quite reassuring when I brought in my device to be repaired. I am very satisfied with the results. Great customer service, Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got my new laptop up and running again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad rep was great, very knowledgeable. He wasn’t quite sure what caused the issue, but had a fix that worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad always does thorough work on my computer and carefully explains what happened - and all in a reasonable amount of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wiped a computer clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very helpful and answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my computer going great after a spill under it. Very grateful for it and in barely two days at the most! Then they helped me with the CD player which I couldn't get to it as I did in Windows 7 now that I had changed to Windows 10. An icon was installed that takes me directly to it with no hassle!

    I would recommend this to a friend
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