SimpliSafe - Protect Home Security System - White

I bought this product because it was on sale for $100 off. I would have been twice as angry if I had paid full price. Simple installation as advertised, but there it stops. The components use double sided tape to stick to the wall. Then they promptly fall off! The components themselves are quite flimsy and toy-like. The keypad is not back lit and is almost unreadable. The alarm key pad would not stay wirelesly connected to the base station. It kept saying "out of range" even though it was within 6 feet. It took me over an hour to reach customer service. When I finally got through the siren on the unit had started ringing because I had unplugged it and I couldn't shut it off. (Remember, it was out of range.) The CSR told me how to shut off while he kept trying to sell me the monitoring service. He couldn't seem to understand that I had just taken the product out of the box and had not reached that stage yet. It seems like they don't want to know you if you haven't subscribed to their monitoring service. He was unhelpful in getting the keypad to communicate with the base. I was belittled and talked down to, and he was sarcastic because I couldn't get the units synced. I have never encountered a CSR with such a lousy attitude. I told him so and reminded him that I was the customer and he was the CSR. After playing with the thing for over an hour, I finally got the keypad communicating with the base station by removing and reinstalling the batteries. This lasted for about 30 minutes, and I had to repeat the process twice more because it kept losing contact, whereupon I finally gave up and put it back in the box. I will not ever call Simplisafe customer service again and wait on hold only to be abused, nor will I ever buy another of their products

I've had my product for about 8 months. There have only been two issues so far. 1. An entry sensor fell down middle of the night within the first 30 days and triggered and alarm. 2. The battery in my key chain remote stopped working. Everything else I have been very pleased of. Since the entry sensor fell down, I just placed it back up on the door that same night and it has not fallen down since. Good news was I truly got to experience the response time of the monitoring service. They called my cell phone less than 15 seconds after the alarm was triggered. They were very professional and made absolute sure I was okay. Then a couple months later my landlord set off my alarm because they forgot the pass code I gave them. I have a separate camera system that recorded the event and again the monitoring service called me in less than 15 seconds from the cameras detecting their motion. I appreciate the system runs off of cellular signal and has a battery back up. There have been a couple times my apartment has lost power and it was nice to know the security system was still active. I also received text messages when the power went out and when it was restored. I chose not to get a SimpliSafe camera and instead go with Arlo because Arlo is wire free and will also work when the power goes out. Also, because it serves as a seperate security system and I feel better protected knowing I have redundant protection. I HIGHLY recommend this product because of its low cost, wire free adaptability, excellent service, and speedy monitoring response.

After a good bit of research we decided to try the SimpliSafe alarm system. Setup was very easy and we really like the online system control. The base unit has a battery backup and calls out by a built in cell phone - so if the power or phone lines are disabled the system can still operate and call in an alarm. The sensors are all battery powered and the base unit regularly polls them to make sure they are active. If any do not respond the base will notify you of which ones to check. You can assign labels in the software to make it easy to keep track of which sensors are active and if they are triggered. The motion sensor is very sensitive, but is not activated by our house pets - just as advertised. Monthly monitoring is less than any competitor I checked and is completely optional - no contract. The availability of additional system add ons is a positive; the lack of possible integration with other home automation equipment is a negative. Overall, we are happy with our purchase and have recommended it to family and neighbors.

Been looking for DIY systems for a while and decided to give Simplisafe a try. Set up was a breeze and took less than 5 minutes. Only issue was connection to monitoring station as I live in a remote area. Called the customer service number and got a response very quick. Within 10 minutes we had determined it was a weak signal problem and they sent a Verizon module overnight. (Most systems come with a t-mobile module). Everything is working great. The interactive website and mobile app works great and is easy to use. I also like you can easily assign codes to fiends and family at a click of a button. The monitoring rates are very reasonable compared to most companies. No contracts! The Best Buy bundles were a good fit for me because it didn't need all the bells and whistles that came with the direct from simplisafe website. Overall really happy with the purchase.

My house was broken into about a month prior to purchasing this system. I was going on vacation for a week and wanted to make sure my house and contents were protected. Procrastinator that I am, I waited until the day before my trip to buy the system. Turns out that was plenty of time! I was able to get the system installed on 4 doors, the motion sensor placed, and the key pad installed in less than an hour. 15 minutes later, after registering with SimpliSafe, I had the system tested and up and running. The monitoring packages are either bare bones or for about $10 more per month, you get mobile notifications and the ability to control your system via smartphone from anywhere. The system has given me comfort when I am away from home because I know that if anyone tried to break into my home, they are in for a very rude surprise. I definitely recommend this system because of its ease of SELF INSTALLATION, low cost, and no-contract low cost monitoring.

SimpliSafe was founded in 2006 by Harvard Business School student Chad Laurans because his friends had break-ins, but couldn’t find a security company that was designed to help renters. OK so I own a house with over 4,000 square feet and am not a renter but it works perfectly. Moreover, they say it can be installed in an hour and I did it in 59 minutes with 4 door sensors and a monition sensor. Finally, I bought Simplisafe for my wife as a Christmas present and when the unit went on sale Best Buy they refunded me $54.00. You will love how easy this unit installs the seamless, integration with the internet to access the professional monitoring and the people at Best Buy who are there to answer questions.

Product was very easy to install and is working well. Like having option of whether or not to have 24/7 professional monitoring w/o contract; can have monitoring one month and not next then again after w/o penalty. App is working ok, though a bit of a delay once in a while. Was disappointed to learn that app is basically useless w/o monitoring service. App should work irregardless if have monitoring service or not. What I understand is that if w/o professional monitoring then system still works locally (local siren will go on if set off, but no app notification and no emergency dispatch. Returned the camera once learned had to pay $4.99 monthly for camera service. Should be included. Overall ok, but disappointed w/ some aspects noted above.

I bought this to replace my Honeywell (Monitronics) system I had installed 5 years ago. I am cutting the cord so I needed a system to work without a landline. So far, this fits the bill. Setup was a cake as I installed this where my existing sensors are. Configuring the system was a breeze and the instructions were simple to follow. I accidentally set the alarm off twice and the 24/7 monitoring called me very quickly to make sure everything was okay. For $15 a month, you just cant beat it. My only complaint is that the system isn't as loud as my old system. I knew this before I bought it but I might spring for the louder 105db add-on siren. If you are looking for an affordable security system and dont necessarily need all of the bells and whistles, this will be perfect for you.