A:AnswerHi Diego. Thanks for your great questions! To start with the missing parts first, definitely try and find those first because it may subtract the amount you could get back towards a replacement. Now, because the Xbox Elite One controller has been replaced, you'd get an amount back on a gift card to either put towards the Elite Two, a different model or something completely different. I'd recommend maybe calling your local Best Buy to see if you'll get the full amount back of what you paid, even without some of those parts. I hope this helps! You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thank you for your great questions! It's an awesome controller! We will honor the warranty in every Best Buy even if you bought it online, absolutely. If for some reason we don't have any in stock, we'll put the amount you paid onto a gift card to go towards a different model or purchase altogether. I hope this helps out. Please let us know if you have any other questions!
A:AnswerHi there. Thank you for your great question! I'm sorry to hear you're having some fan issues with the Xbox. There are several ways to go about checking if the plan is still active. The quickest way will be checking on your own through your Best Buy account. Whether on your phone or computer, check your "Service Plans & Subscriptions" on your Best Buy profile. That'll tell you all the details for your Xbox's protection. You can also contact your local Best Buy store or us at (800) GEEK-SQUAD or (800) 433-5778 if you need further help.
A:AnswerHi there. Thanks for reaching out about this! We can definitely look into this for you. That seems like a longer wait than it should be. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi Brandon. Thanks for your great question! We would absolutely swap out the controller for you - no questions asked in most cases! If you have specific questions about this, I'd recommend reaching out to your local Best Buy store. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thanks for reaching out to us about this. The Geek Squad Protection will of course help take care of that. However, if you are within your return policy, the plan won't be used up. We can take a look into this for you before you do a swap. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi there. Thanks for your great question! We are absolutely honoring and currently processing exchanges for items like an Xbox controller. In most places, the store is fully open and you can head in without an appointment to do an exchange. If you'd like to be sure ahead of time, you can definitely call the store. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thanks for your question! We may be able to do this for you. We'd recommend contacting your local Best Buy store to see if they're able to do that for you. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thanks for reaching out about this. Ideally, you'd want everything in that box. The box and paperwork itself doesn't matter but as long as you have the accessories that came in the box, you should be good to go! If you are missing those, it may affect the amount that can go towards say a new model. I hope this helps. If you have any questions, please reach out to your local Best Buy store and they can help out. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thanks for reaching out about this! Absolutely. Normally when we do a repair on a PS4, we don't send the controller with just so it doesn't get lost during the process. This should be totally fine. I hope this helps. If you have further questions, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerI have had to bring back my console twice. They send it out to be repaired and the repair people send you a refurbished one in a week or two mine took about 10 days each time
A:AnswerI am hoping you took your controller in to the store. You do not need to have the box it came in. Best Buy will be able to see where you purchased that product and the protection that you purchased!
A:AnswerThanks for your interest in our Geek Squad Protection plans! At this time, we are only able to add a Geek Squad Protection plan to a TV within the time period stated by our Return & Exchange Promise. For full details on our Return & Exchange Promise, please visit us online at www.bestbuy.com/return.
A:AnswerWe appreciate you taking the initiative to reach out to us. This is a very sad situation, to see your Xbox One in such pain, and I am sure I would be reaching out as well if this happened to me. I recommend you schedule a reservation with a local Geek Squad agent to take a look at it and determine if it needs to be repaired or replaced by clicking the link here: https://www.bestbuy.com/site/services/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018. They are in the best position to assist you in getting this resolved. Also, the full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
A:AnswerOur Geek Squad Protection Plans do not cover support or software services, but do include repairs. If you are looking for amore complete protection plan, we suggest Best Buy Total Tech Support, which will cover all of your devices.
A:AnswerYou should have got a pamphlet with your warranty but if not just go to Best Buy to The Geek Squad area and they usually take it and ship it and if it is fixable they fix it and if not I don't know what they do at that point give you a new one but I'm not sure about that
A:AnswerThe additional coverage from Geek Squad starts after the Manufactures warranty is over or when you purchase the item. If the item is a pre-order once you receive call Best Buy and let them know when you received it.
