Questions & Answers
Page Showing 101-115 of 115 questions
Q: QuestionDoes it come ready to be mounted on wall screws?
Asked by Adan.
- A:Answer No, this device does not comes with tools for wall mounting. We recommend placing it on a tabletop in an open space for optimal performance
Answered by ARRIS SURFboard Team
Q: QuestionDoes this modem support Xfinity voice?
Asked by Mannaggia.
- A:Answer No if want voice you need CM2050V or CM1150v
Answered by NetworkGuy
Q: QuestionCan this device be used with Google Mesh devices AND have other devices plugged directly into the SURFboard S33 32? I ask because the SVG2482AC I presently own cannot or at least not very well. The SVG2482AC can only be used as a 'bridge'.
Asked by DaveinMass.
- A:Answer You can certainly use the S33 modem with the google mesh system but please note that S33 is a cable modem only (it does not have an inbuilt wifi router), so you can plug a device directly to the S33 modem to receive the internet connectivity (but the internet connection then would be limited to that one device only). If you have multiple devices, we would recommend connecting a wifi system (like the google mesh that you indicated to the S33 modem) so that multiple devices can get the internet connectivity simultaneously
Answered by ARRIS
Q: QuestionDoes it work with Comcast in the Minneapolis area?
Asked by jemihami.
- A:Answer Yes, S33 is certified to work with Comcast Xfinity's internet services (please note that S33 won't provide support for Xfinity voice)
Answered by ARRIS
Q: QuestionDoes this work with optimum?
Asked by Yancy.
- A:Answer Yes. I bought it taking the chance it would work and it worked flawlessly. You can confidently buy it. Most likely if youre experiencing issues, its most likely your ISP though. I got this because my modem seemed to be the weakest link in my home network chain. It didnt immensely improve connection quality. I had an Arris Surfboard before which was still a better option than optimums equipment.
Answered by DarienC
Q: QuestionIs this compatible with Shentel service?
Asked by Legacy.
- A:Answer This device is not listed on Shentel's website as an approved device with their service. Please call them to verify the compatibility
Answered by ARRIS SURFboard Team
Q: QuestionWhy did this go up $30!?
Asked by Cristian.
- A:Answer Not sure, I paid $169 when it launched..
Answered by Cristian
Q: QuestionDo I have to use an app for this modem? My old arris modem doesn't have any app or doesn't need an app but this one seems like have to download an app for it and is it complicated to use this app?
Asked by Defguy.
- A:Answer You can install the S33 without an app. The SURFboard Central app is compatible with the S33 and the App features include: • Step-by-step installation instructions; including activation support for your service provider • automatically register for warranty • access to product documentation, tech support, and FAQs
Answered by ARRIS SURFboard Team
Q: QuestionHow can this modem support 5000 MBPS downstream with one 2500MBPS and one 1000MBPS LAN port? I would think max would be 3500 if you had a way to bridge the 2 ports to one router or computer.
Asked by Hiatt.
- A:Answer It supports 5Gb from the internet provider to the modem and then steps that down to 2.5Gb (or slower) to your internal network. If you have money to burn for 2.5Gb switches, good for you, but most PCs and other devices have only 1Gb wired ports. I am currently only running 1Gb on my internal network for my wired devices. My Wi-Fi is WiFi 6 and it is running at around 500Mb to 750Mb depending on wireless load which is pretty much the fastest you will see unless you have gaming or industrial strength access points. Even then, I have only seen 1Gb on WiFi 6 and 6E.
Answered by JeffH
Q: QuestionIs this compatible with netgear AC1900, model R7000 router?
Asked by Matt.
- A:Answer Yes
Answered by Thepolo
Q: QuestionThere is a ARRIS S33v2 out, wondering what the changes are and if it is available at Best Buy?
Asked by Realster.
- A:Answer I just purchased the S33 at Best buy in Lynnwood, WA on 6/14/2023, there was no indication on the box of what "Model" it was other than S33, its not until you open the box and look at the Quick Start Guide when you see what "Model" it is, my Model was an S33v2 so yes they do sell the v2. They had a stack of them there at the time of purchase but do not know if they are all v2's or if a mix. According to the feedback here from Arris it sounds like it doesn't matter anyway, but their issue is that there is a new version v2 and we all think that means its improved based on how other products present model #'s, this just adds in the case a bit of confusion.
Answered by Lonnie
Q: QuestionDoes this modem work with WOW internet service?
Asked by cindy.
- A:Answer S33 is compatible to work with major cable internet service providers that allow DOCSIS 3.0/DOCSIS 3.1 retail devices to be provisioned on their network. Please contact your internet service provider to verify the compatibility
Answered by ARRIS SURFboard Team
Q: QuestionWill this work with optimum?
Asked by Shmerls.
- A:Answer Someone else asked the question here. Yes it will
Answered by Soconnorny
Q: QuestionHi, can I plug in a gateway eeros into one of the ports and my laptop into the other LAN port? Surprised there are only 2 and don’t understand the difference between the 2 on here. Please help!
Asked by Bizy.
- A:Answer Hi, It really depends on your ISP, normally they only let you use 1 port on your modem unless they unlock the 2nd port your only going to be able to use one and not the other.... this modem is brand new so future services might unlock more features....
Answered by Bridge
Q: QuestionCan 2 separate routers be used simultaneously with the S33 by connecting one to each of the 2 Ethernet ports?
Asked by Amsel7.
- A:Answer No. Your ISP will probably allow only one IP address from the modem. Ask if they can provision for both ports. It would be great if it was easy to do as you asked!
Answered by MrGadget
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