Questions & Answers

Q: QuestionWill Geek Squad help reset a laptop to factory settings?

Asked 7 years ago by FedoraDog.

Q: QuestionIf a flat screen tv is hit or something dropped on it, can it affect or show damage to the tv later on. Such as an object is dropped on it and it looks and works fine i bring it home can it break after the fact or something go out?

Asked 7 years ago by Teeya.

Q: QuestionWhen will I know if I got accepted after applying for a Best Buy credit card?

Asked 7 years ago by Les.

Q: QuestionIf I am a Best Buy employee which phone plans under Verizon do I get 50% off?

Asked 7 years ago by Destine.

Q: QuestionDo you guys provide services for updating BIOS on motherboards? to be more specific, I purchased a B350 mobo and a Ryzen 2200G. I may need to update Motherboard BIOS to be compatible with the 2200G. I don't have a spare compatible CPU to boot and update.

Asked 7 years ago by Danny.

Q: Questioncan you hack into a game? i got scammed and want my game acc back. i know its stupid but just wondering.

Asked 7 years ago by gina135.

Q: QuestionCan u just switch the hard drive on a ps3 or is repair a better option? ?

Asked 7 years ago by Jed.

Q: QuestionMy lenovo charging port on my tablet wont charge . is it fixable.

Asked 7 years ago by Pammie.

Q: Questionhow do i reintall my webroot

Asked 7 years ago by Cathylb.

• A:Answer Hello Cathylb – You can find instruction on how to install your Webroot subscription on your computer at https://www.webroot.com/bestbuy. If you need any additional help, please give us a call at 1-800-GEEKSQUAD (1-800-433-5778).

  Answered 7 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have a dell desk top. My CPU won't come on when I pressed the button. Everything is plugged in properly on the power strip.

Asked 7 years ago by Kitty.

• A:Answer Hi Kitty – That could be caused by a number of different things. We’d want to get hands on with the computer to determine what may be causing the system to not power on. Please call us at 1-800-GEEKSQAUD (1-800-433-5778) to set up a reservation to visit us for a free consultation.

  Answered 7 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have aHP Pavilion dv6. I did nothing new but turn it on. It goes to black screen that says: system detected wireless module installed in system not supported. System halted. Please remove device n restart. Wlan module I'd (702). Can you help?

Asked 7 years ago by Doradodog.

• A:Answer Doradodog – It sounds like something is going on with your Wi-Fi card. We may be able to assist with that. Please go to www.geeksquad.com/schedule to set up a reservation to visit us with your laptop.

  Answered 7 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have a Samsung blu-ray player BD-C6500 with sub out. I connected to my powered sub PSW10 polk audio. I changed my setting on the blue ray player to audiophile. It works. What blu-ray player has a sub out these days without spending a fortune?

Asked 7 years ago by blurayhlp.

• A:Answer Hello blurayhlp – For something like that you’re probably looking at picking up a receiver to run the audio through, as most Blu-Ray players no longer have a sub out. Please feel free to give us a call at 1-888-BESTBUY (1-888-237-8289) or visit one of our stores for some advice on specific models.

  Answered 7 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioni am going to buy a computer and i saw a 2 in 1 computer and in on a budget. do you think fortnite will work on NuVision Hinge 13.3" 2-in-1 Pen Capable Laptop - Intel Celeron - 1080p because i dont want it to say unsupported OS

Asked 7 years ago by mega.

• A:Answer Hi mega - A computer with a Celeron isn’t really designed for gaming. I’d suggest you look for something with an Intel i5 as a processor, and potentially a dedicated video graphics card.

  Answered 7 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI Mac 2011 is running super slow, wondering if the easiest fix is Geek Squad or EtreCheck,

Asked 7 years ago by dd65.

• A:Answer Hi dd65 – We’d be happy to check out your Mac, though depending on what version of MacOS you are running, we may not be able to connect remotely. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to see if we can connect in. If not, we can set you up with a reservation to visit your local Best Buy to get your computer checked out in person, or schedule someone to come out to your home.

  Answered 7 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat if you don’t know exactly what’s wrong with the device can you take it in for a free diagnosis?

Asked 7 years ago by Bry.

• A:Answer Hello Bry – We don’t offer a free diagnostic service, but we do offer a free consultation to check your computer out and go over potential causes for your computer issues. Please go to www.geeksqaud.com/schedule to set up a reservation to visit us.

  Answered 7 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have an all in one computer that needs to be wiped and to have windows 10 put on it, what is the price for this service?

Asked 7 years ago by Jimbo.

• A:Answer Hi Jimbo – The cost on that would depend on if you already have Windows 10 or need to purchase it. The cost of the installation would be $99.99, plus the cost of software, if needed. It would be something we’d need to do hands on, so please make a reservation to visit your local store at www.geeksquad.com/schedule.

  Answered 7 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHave a MAC that I purchased from Best Buy in 2009. Brought a Mac OS X server CD to update. Put in the license number and message came up that number has already been used. Cannot get off of that screen. It is worth getting repaired?

Asked 7 years ago by Nitza.

• A:Answer Hi Nitza –It may be something we can help with, but likely not remotely. We’d want to take a look at it hands on. Head over to www.geeksquad.com/schedule to set up a reservation to visit your local Geek Squad for a free consultation. We’ll check your computer out and go over your options for repair.

  Answered 7 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI had to factory reset my Samsung phone is there anyway I can get my Gmail address and password. Because without it I cannot access my phone

Asked 7 years ago by Anonymous.

• A:Answer What are the erease factory reset into my phone samsung A01 core pin code

  Answered 3 years ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionA friend gave me an iPhone 6 without key for accessing SIMcard. Can i go to Buy and get a Tracfone SIM and have it opened/inserted/closed there?

Asked 7 years ago by David.

• A:Answer So I can better assist you, could you please explain to me in more detail what you mean in regards to "without key for accessing SIM card"? If you are referring to popping out the SIM tray on the right side of the iPhone, any thin pin can be inserted to push the tray out and place the SIM card in. However, please ensure that the iPhone is unlocked or previously working on Tracfone as a carrier locked iPhone would not recognize the SIM card and not operate.

  Answered 7 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question