A:AnswerNo. The compressor (refrigeration unit) needs to be upright. Plus, as the condensation drips, it will drip down, and not collect in the hose connections.
A:AnswerThanks for your interest in this wonderful dehumidifier. This unit doesn’t have a cool option and it’s normal for the air to be slightly warmer around it. If we can help with any additional questions, let us know! -Gina@GEA
A:AnswerHello - Thanks for reaching out about your dehumidifier. So sorry to hear that it's not collecting water and we're happy to help. Try resetting the dehumidifier by disconnecting power to the unit for 30 seconds and re-connecting the power. Then, set the control settings and see if the unit operates properly. If that doesn't resolve the issue, please make use of the warranty. Warranty details can be found on page 11 in the use and care manual. Let us know if any other questions or concerns come up. -Mikayla@GEA
A:AnswerHi there - We appreciate you reaching out about this and we apologize that your dehumidifier is making a rattling noise. A dehumidifier operates basically like a refrigerator and has the same components, so when it's running you will hear compressor noise, a condenser fan noise, possible water dripping into the storage bucket, and normal cycling on and off sounds much like you hear with your refrigerator. Make sure that the unit is on level flooring, has been installed properly as per the installation instructions, and that the bucket has been properly seated. You may also clean the unit by following the steps on page 8 of the owner's manual (linked on our website). If the rattling noise continues despite following those steps, you may consider returning it to Best Buy. If you're beyond the return date, please review the warranty information on page 11 of the owner's manual and give us a call at 800.GE.CARES (800.432.2737). We hope this helps! Best, Kelsey@GEA
A:AnswerDon't know if you still need a response. A dehumidifier needs a fair amount of electricity to do its job. If you add a dehumidifier to your home and you didn't previously have one, your electric usage will increase. How much depends on how long the dehumidifier runs, which depends on the humidity level in your home.
A dehumidifier, if properly sized, can remove significant amounts of humidity. A central airconditior can also dehumidify some.
So, even if you have an A/C, it isn't able to remove all of the excess moisture in the air. So adding a dehumidifier in humid climates is highly recommended.
72 degrees at 75 percent of humidity feels far warmer than 72 degrees at 45 percent humidity. So when the dehumidifier has worked long enough to get the humidity down to 40 to 45% humidity, you can try increasing your temperature on your A/C. This combination may raise your electric bill only slightly, while you will feel more comfortable, you will have less musty odors, and you will have less chance of mold growing on your possessions. Allergic family members may do better as lower humidity reduces mold, fungus, and dustmites.
Tthere should have been an Energy label on the unit when you bought it. However, I live in a humid climate with a very high water table, so my unit runs almost constantly in my basement. I don't know off the top of my head what the extra cost was -- but well worth it.
A:AnswerIf you have the hose installed correctly and running to a drain it should be automatic. there is no switch or anything to set, connecting the hose to the connector is it.
A:Answerit says it will do 1700 sq.ft. ,we have it in our living room ,keeps the percentage down to around 40 percent, have to empty it twice a day, but still like it
A:AnswerHello and thanks so much for reaching out about your dehumidifiers. We're sorry to hear about the trouble with the filter light and will be happy to help. We recommend checking that the filters are properly installed and snapped into place. Also, make sure the water buckets is fully inserted. If you continue to have trouble, please reach out to us on social media. Thanks so much. - John@GEAppliances
A:AnswerHello there - This is a really good question! The dimensions for this dehumidifier are 23 1/2 H x 15 W x 11 2/5 D. The net weight is 43 lbs. Thanks so much for asking! -Mikayla@GEA
A:AnswerHi there, and thanks for reaching out to us. We hate to hear the process of removing the filter was unclear, and know that may have caused some concern. We would like to assist. The filter can be accessed for cleaning by removing the water reservoir. If you then reach into the top of the opening, the filter is there and can be easily removed from that position by simply sliding it down. Once it's been removed it can be cleaned by hand with warm, soapy water (we don't recommend putting it in the dishwasher). Once it has dried completely it can be replaced in the unit. We do also apologize if the manual was unclear; the information in the manual may be addressing the original design and will be updated in the future. We hope this information was helpful, but if you have any further trouble we are also always happy to help over social media. All the best! -Sarah@GEA
A:AnswerHello - Thanks for your question; we are happy to help! The dehumidifier model ADHB50LZ does not have a pump. Dehumidifiers have a drain connection which can be connected to a standard garden hose (not included). This allows collected water to continuously drain to a floor drain. The unit drains by gravity, so the hose needs to be laying flat on the ground and should be cut to the shortest length possible. We hope tis helps. Thanks for checking. Olga@GEA
