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  • Front. My Best Buy Total™ - Yearly Membership.
  • Lots and lots and lots of SQU Geek SQUAD Your tech is protected. Enjoy peace of mind knowing you're covered if the unexpected happens.
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  • Back. My Best Buy Total™ - Yearly Membership.

My Best Buy Total™ - Yearly Membership

SKU:
6535811
$179.99
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  • Question1) We have been monthly Geek Squad members, but that program is ending, correct? 2) Does the 'new' My Best Buy Total program offer the same Remote Service on our computers that Geek Squad offers?

    Asked by RadioPastor1.

    • Answer Hey there! Yes, the monthly Geek Squad membership program is ending. Yes, the My Best Buy Total program offers the same remote service on computers that Geek Squad offers. With My Best Buy Total, you can get remote support from Geek Squad technicians 24/7/365. They can help you with a variety of computer problems, such as: Virus and malware removal Software installation and setup Hardware troubleshooting Data recovery To get remote support from Geek Squad, simply download the Geek Squad app or visit the Geek Squad website. Once you're logged in, you can create a support ticket and a technician will contact you shortly. I hope this helps! Let me know if you have any other questions. Cheers!

      Answered by FernandoR

  • QuestionDoes this include delivery and assembly?

    Asked by Anonymous.

    • Answer Yes. New TV Sound Bar & a ROKU delivered & assembled by Malik & Tyler. They did an excellent job & explained in detail how it all works.

      Answered by catrescuer1

  • QuestionDoes geek squad transfer info from old computer to new computer?

    Asked by Guest.

    • Answer Best Buy's Total Yearly Membership will transfer your data from your old computer over to your new computer. As long as your hard drive or solid state drive is still able to get to the data. They transferred my data about 10 days ago. Well done. They made my new computer setup so very easy.

      Answered by breths

  • QuestionDoes “My Best Buy Total” include installation fee for appliances?

    Asked by Mdcrl.

    • Answer My Best Buy Total does not include free installation for appliances, but sometimes different appliances have free installation promotions going on. When adding an appliance to your cart on BestBuy.com will tell you the price of any installation services we would offer for that particular appliance.

      Answered by Memberships Expert Team

  • Questioncan i buy a protection plan after i purchase a product?

    Asked by rose.

    • Answer If you have My Best Buy Total before you make a purchase, you will get up to 2 years of Best Buy Protection included with your purchase, as long as you have an active My Best Buy Total membership. You do have the option to purchase a Geek Squad Protection plan after your purchase, if you prefer that plan. If you have any questions, please feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.

      Answered by Memberships Expert Team

  • QuestionIf i purchase a home personal camera system will either geek squad or total tech install?

    Asked by gracie.

    • Answer Yo! Yes, both Geek Squad and Total Tech can install home personal camera systems. Geek Squad offers a variety of installation services, including: Standard installation: This includes mounting the cameras and connecting them to your network. Advanced installation: This includes more complex tasks, such as running wires and drilling holes. Custom installation: This includes creating a personalized security system that meets your specific needs. Total Tech members can get a discount on Geek Squad installation services. They also get free standard installation for select home security products. To schedule a home personal camera system installation, you can either contact Best Buy customer support or schedule it online. I hope this helps! Let me know if you have any other questions. :)

      Answered by FernandoR

  • QuestionDo you offer free install when purchasing a TV and also have the yearly membership

    Asked by Anonymous.

    • Answer No,installation of a TV is not included. I just purchased a 65" Samsung, but despite my membership, I had to pay $120 for basic setup/installation.

      Answered by Anonymous

  • QuestionDoes Total cover items that have already been picked up? I picked up a laptop a couple days ago and just saw this Total option so now I'm considering it but idk if it is too late.

    Asked by User42.

    • Answer Hello and thanks for reaching out! We understand wanting to make sure previous purchases are covered. While any purchases, whether purchased from Best Buy or somewhere else, can take advantage of the Geek Squad 24/7 tech support features of My Best Buy Total, only qualifying purchases made from Best Buy after joining will have the benefit of the included protection plans. If you made a recent purchase of a laptop, we recommend visiting your local Best Buy to join, as if the purchase is within the Return & Exchange window of 15 days, they can assist ensuring the protection included with My Best Buy Total is applied to your new laptop. If you have additional questions, please feel free to reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further assistance!

      Answered by Memberships Expert Team

  • QuestionWhen did Best Buy start charging for memberships/renewals??

    Asked by Megan.

    • Answer You do not have to renew and if you can get other coverage on your product I would. This service is not worth the paper it is written on. You have a deductible even though you paid alot of money for the service and they out source the work when possible. and there are many delays and no one can tell you anything about your product.

      Answered by StephaniejS

  • QuestionDoes total tech cover family

    Asked by Marty.

    • Answer According to the My Best Buy Terms & Conditions, "We will provide the Membership services, special pricing, promotional offers and other benefits (collectively “Membership Benefits”) to the person who is identified as the member of My Best Buy Total™ (“Member”, “you” or “your”) and the Member’s family living at the Member’s primary home address..." So as long as they live in the same household as the member listed on the account, then yes, it does cover family members.

      Answered by Memberships Expert Team

  • QuestionDoes BBtotal do simple repairs on Sears Kenmore fridge? I need a few led lights changed out.

    Asked by Jaknjon.

    • Answer Hello! Thank you for reaching out to us. At Best Buy, we do offer appliance repairs. We have provided a link to schedule an appointment below. https://www.bestbuy.com/site/appliance-services/appliance-repair/pcmcat339300050004.c?id=pcmcat339300050004

      Answered by Memberships Expert Team

  • QuestionIs Webroot still included in membership?? I have had it for years and just noticed with my new computer it isn't listed. Thanks, Rosellen Gutowski

    Asked by Rose.

    • Answer Hi Rosellen! Thank you for asking such a great question. Your My Best Buy Total membership is packed with awesome perks such as VIP member support, free in-store and remote computer and tablet services, 24/7 tech support and more! While Webroot is not an exclusive benefit for My Best Buy Total members, we're happy to assist you with Webroot and the services you're accustomed to with significant savings. For more details on the benefits of your My Best Buy Total membership, visit https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285. Thanks!

      Answered by Memberships Expert Team

  • QuestionElectric scooters seem to be protected with Best Buy Total. But does that protection include accidental damage coverage?

    Asked by MatthewB.

    • Answer Hello Shawn! Our Best Buy Protection plans would not include accidental damage on this type of product. It would include coverage for manufacturer related defects. You can learn more about the specific terms here: https://www.bestbuy.com/services/plans/termsconditions. Additionally, you can find out more about your membership here: https://www.bestbuy.com/memberships.

      Answered by Memberships Expert Team

  • QuestionWith the total membership you have free delivery

    Asked by ArturoA.

    • Answer yes

      Answered by SandraL

  • QuestionWith having the My Best Buy Total membership, does the 20% discount apply to autotech installed services? Previously, these installs were free with purchase of the item from Best Buy, but it seems this was shamefully taken away. There's no list of items.

    Asked by JSmooth.

    • Answer Hello! While the 20% off services does not cover Autotech, members may be eligible for additional member-only discounts on a promotional basis from time-to-time. If you have any additional questions or need further support, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love the opportunity to assist!

      Answered by Memberships Expert Team

  • QuestionDoes the membership cover all computers in the household

    Asked by Ellen.

    • Answer Hi, Ellen! Thanks for posting your question. Yes, My Best Buy Total™ offers 24/7/365 tech support on all devices, no matter where or when they were purchased. For more information and FAQs, visit https://www.bestbuy.com/site/best-buy-membership/best-buy-membership-faqs/pcmcat1630361388557.c?id=pcmcat1630361388557#widget-e911c491-1e3d-4abf-bb4f-fbe3bd2058e5.

      Answered by Memberships Expert Team

  • QuestionI bought canon camera and I have Best Buy total membership. Do I need to take geek squad insurance for physical damages, drops and spills or total membership will work as how insurance works.

    Asked by Chandu.

    • Answer My Best Buy Total includes up to two years of Best Buy Protection as long as you have an active My Best Buy Total membership.

      Answered by Memberships Expert Team

  • QuestionHow to cancel this subscription.

    Asked by grandmababies.

    • Answer Thank you for reaching out with your question. You may contact us at (800) GEEK-SQUAD, which is (800) 433-5778 for more information related to cancelling your membership. Of course, I would like to remind you to take a look at www.bestbuy.com/memberships to see the many perks and benefits that are included in your membership before cancelling. Some of these perks include an extended return and exchange period, as well as exclusive member savings.

      Answered by Memberships Expert Team

  • QuestionCan you have two separate Best Buy cards but have one membership for total care plan?

    Asked by Momj.

    • Answer Hi. You can have one Best Buy Credit Card associated with your Best Buy account. Although some customers may also have a business account as well. You can check out more information on the Best Buy Credit Card online at https://www.bestbuy.com/site/misc/financing-rewards/pcmcat102500050032.c?id=pcmcat102500050032 . If you have questions or concerns about the My Best Buy Memberships available online at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285

      Answered by Memberships Expert Team

  • QuestionIf I buy all the computer components from Best Buy and build my own computer, will they be covered by My Best Buy Total?

    Asked by Questioner.

    • Answer Thank you for reaching out with this question. With My Best Buy Total, you would receive 20% off of repairs, as well as 24/7 tech support online and over the phone. Any items that qualify for Geek Squad Protection will show at at the time of purchase and print on your transaction receipt, so long as the purchase is linked to your membership. For more information, including the many benefits that comes with your member, please check out www.bestbuy.com/memberships.

      Answered by Memberships Expert Team

Page 2, Showing 21-40 of 442 questions

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