Questions & Answers

Q: QuestionWhy won't the Philips Hue Bridge slow down my Wi-Fi?

• A:Answer The Philips Hue Bridge operates independently from your home’s internet and does not slow down other devices connected to your Wi-Fi network.

Q: QuestionWhat type of connection does the Philips Hue Bridge use?

• A:Answer The Bridge uses Zigbee mesh technology to provide a secure and stable connection.

Q: QuestionHow many lights can the Philips Hue Bridge control?

• A:Answer The Hue Bridge allows you to control up to 50 lights and accessories.

Q: QuestionDoes the Hue Bridge work with other smart home devices?

• A:Answer Yes, the Hue Bridge supports Matter, allowing you to connect your lights and accessories to other smart home devices.

Q: QuestionDoes the Philips Hue Bridge require an internet connection to work?

• A:Answer You can control your lights from anywhere that you have an internet or cellular connection.

Q: QuestionCan I use one bridge for the light bulbs and light strip?Can I use the phillips wireless bridge with a philips hue light strip and the philips hue white and color ambience starter kit or will i need two seperate ones?

Asked 10 years ago by John.

• A:Answer The bridge (at least in my experience with the Hue Bridge 2nd Genration) it will control multiple devices without issue. I own the Phillips Hue Bridge (2nd generation), 2 sets of Lightstrip plus, and 3 Phillips Hue White E26 bulbs. They all connect to the bridge without issue. As I've shared in a review, if for whatever reason the bridge cannot auto detect your devices, it is wise to be proactive and write down / save the serial number off of the bulbs, and OR save the serial number from the lightstrip itself (I believe this is located on the inside of the light strip plus box). This allows you to manually detect the devices (if needed) via your smartphone app.

  Answered 9 years ago by Gadgeteer

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Q: QuestionWhat is the range for this hub? The rooms I would want to use them in are far apart from each other and wifi can be tricky in our house.

Asked 9 years ago by JT.

• A:Answer I have the HUB in my basement and the HUE lights in my bedroom which is 2 floors up from the basement I have no issue with range. Plus the more lights you add the better the signal gets as the lights act as repeaters for each other.

  Answered 9 years ago by TPHELPS

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Q: QuestionWhat are the differences between 1st and 2nd generation?

Asked 9 years ago by J7470ek.

• A:Answer Gen 2 you can use bridge with Apple's Homekit which allows you to control your Phillips Hue lights with Siri voice commands. For instance you could say "Siri turn on my living room lights".

  Answered 9 years ago by Fatboyj3

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Q: QuestionIf I'm using Google Home Hub, do I need a Hue Bridge as well to control lights?

Asked 7 years ago by Joe.

• A:Answer Yes. The sad part is they don’t tell you this.

  Answered 7 years ago by SwtnanaVerified Purchase

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Q: QuestionIs the second generation bridge Wi-Fi compatible. I don't want to have to hook up to a router is there anything I can use that just picks up Wi-Fi signal?

Asked 9 years ago by Nick.

• A:Answer It needs to be hardwired, but its physical location isn't very important as long as it can communicate with at least one light. The lights can act as a "bridge" if some lights are out of range of the hub.

  Answered 9 years ago by GoodSodaBadPackageVerified Purchase

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Q: QuestionCan I set an amazon echo and a google Home up with the same hub?

Asked 9 years ago by Pat.

• A:Answer Yes I have both Amazon echo and Google Home using the Hue hub without any problem.

  Answered 9 years ago by Paindu3Verified Purchase

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Q: QuestionWill the Echo dot work with this or any smart goggle bridges and any goggle smart products. Or will I have to buy the small goggle

Asked 7 years ago by Ash57.

• A:Answer You would need to have the Hue Hub to work with your smart device OR if you have the Echo with the built in hub, it works great with that. That is what I do. However, that being said if you have it on the Echo hub the Hue hub won't work as well with the phone app - you loose some of the theme abilities. That doesn't bother me because I like to have the voice commands of the Echo. (It won't work with the dot unless you have the hue hub)

  Answered 7 years ago by BrendaVerified Purchase

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Q: QuestionWill the Hue Bridge 2nd Generation work with GE bulbs? Right now I have a Wink Hub and the Google Home. I can't get Google Home to work with my Wink.

Asked 9 years ago by cb196.

• A:Answer When Hue first came out, there was a work-around that let you add other bulbs that were zig-bee compatible, like the GE and the Cree. Philips removed this functionality not long after the Hue system became popular with a firmware update about a year ago. If you have an automation hub like Smartthings or Instanon, different bulbs will "work together" as a whole automation system. The Hue hub will only handle the Hue bulbs part of the automation scheme.

  Answered 8 years ago by xjonx

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Q: QuestionHow many hubs do I need to control the lights on my house? I have a two story house, each bedrooms has a google home. Do I just need to buy one hub and the smart bulbs that I need for each room?

Asked 7 years ago by Tony.

• A:Answer just one hub

  Answered 7 years ago by FantasticVerified Purchase

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Q: QuestionDo I have to connect the hub via either net or can it connect via WiFi.

Asked 7 years ago by Bob.

• A:Answer It has to connect via ethernet. We found that with no additional ethernet port on our router that we were able to plug it into a cable box. We absolutely love the lights!

  Answered 7 years ago by StephVerified Purchase

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Q: QuestionIs the 2nd generation hub Android compatible?

Asked 7 years ago by Ray.

• A:Answer As long as there is a Hue app in the app store for your device, you should be good. I'm quite certain that it is both iOS and Android compatible. Mine shows both app stores on the box.

  Answered 7 years ago by Bandit1170

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Q: QuestionOn the hue bridge I do not have a router I only have the hot spot is there any style of brige that will connect to that via Bluetooth or wireless because the hotspots do not have the lan plug ins

Asked 5 years ago by Robby.

• A:Answer Unfortunately, no. The bridge has to be connected to a router via a LAN connection. I myself was hoping it would allow wireless connection but it does not.

  Answered 5 years ago by TravisTragedy

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Q: QuestionI have a mesh wife which includes a port for Ethernet connection. Can I connect the Ethernet to one of my mesh nodes instead of router?

Asked 5 years ago by REW2021.

• A:Answer Yes, should be no problem as your mesh WiFi acts as a single connection regardless of how many access points you have.

  Answered 5 years ago by Vincenzo

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Q: QuestionCan I use the Phillips hub to control two different light strips independently? IE: one strip in one room is blue, another strip in another room is white?

Asked 6 years ago by Tex.

• A:Answer Yes

  Answered 6 years ago by Gredi67Verified Purchase

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