Questions & Answers

1-10 of 59 Questions
  • Question
    What are the main differences between the Premier and the Plus?   (6 Answers)

    By Mydie January 14, 2017.

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      Answer

      The best that I can tell from the box is that Roku Premiere plus has HDR (high dynamic range). I have the plus version. The picture quality on 1080p or better shows is fantastic on our 7 year old DLP TV. There is an app that shows 4K aquarium screensavers which looks 3D on this TV.

      By Bstby January 14, 2017.

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      • My Best Buy® Elite Member
  • Question
    Do you have to order Sling TV as well or is in already in the Roku device? Do I get to pick the channels I want or are they already preprogrammed?   (6 Answers)

    By Jonesy November 29, 2016.

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      Sling TV is a pre-installed channel on Roku. There are literally thousands of channels to choose from. You can add or delete any channel you want from Roku but you have to pay the fee for any channel that requires payment. Netflix, Hulu, etc.

      By dontbeasucker December 3, 2016.

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      • My Best Buy® Elite Member
  • Question
    Will Roku 4 Streaming Media Player work with a Router that has Wireless N and does not have Wireless AC. Or does it only work with Wireless AC. How about Ethernet connection?   (5 Answers)

    By Anonymous December 2, 2016.

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      Answer

      Yes it will. Connect to wifi like any other device. The WiFi standard you quoted will do the handshake process for you.

      By Brandongsr December 3, 2016.

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  • Question
    Will this new version of Roku or any of the older versions work with a DSL connection? I don't have high speed internet. I'm really interested in this product but im unsure if it will work without a high speed internet connection.   (5 Answers)

    By Needtoknow January 2, 2017.

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      Most DSL Connections are either 3 Meg Down or at best 6 Meg Down. I would not recommend any of the 4K Streamers with that type of Internet Connection. Best try Roku Streaming Stick (2016 Version) it streams at 1080P which should work. if your DSL Download Speed is 1.5 Meg you will have to upgrade your Internet Speed or Roku Device will not work correctly. It will buffer so much you will want to throw something at the TV with all the buffering you will experience. Recommended Speed for Streaming Devices is 6 Meg Down for 1080P and 25 Meg Down for 4K Content.

      By dcole001 January 26, 2017.

    • Question
      How does this Roku Premiere+ connect to a TV that has a sound bar via optical cable? How this Roku differs from Roku 4?   (10 Answers)

      By Charlie November 20, 2016.

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        it still connect's the with hdmi to the tv and the sound bar deliver's the sound from the tv so the roku doesn't really factor in it. the hdmi deliver's sound automatically to the tv through the cable. The sound bar just put's the sound what come's through the tv out to you. The Roku 4 has the ability to use the search with talking into the built in mic on the remote.and it come's with headphone's and work's with 4 2k TV's.Take Care I hope this help's

        By Mena December 20, 2016.

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        • My Best Buy® Elite Plus Member
    • Question
      WHAT CHANNELS WILL ROKU PICKUP DISCOVERY CHANEL,, ANIMAL PLANET , ID CHANNEL VELOCITY ECT ?   (5 Answers)

      By ALLY February 20, 2017.

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        Depends on what service you subscribe to (Hulu, Sling, Netflix, Kodi, etc) and which of their packages you have chosen. Hulu, for example, has a package that includes Discovery, History, ID, Logo, TVLand, BBC, Syfy, Science, NatGeo, Comedy, MTV, Spike, and much more. You must have an internet connection. Remember, also, that if you have more than one television there has to be a separate Roku for each if there are other persons viewing in your home, or simply move a single Roku from one television to another if you are the only one who watches. The great part is that Roku costs nothing except the initial cost for the hardware. Hope this helps.

        By unrulea February 20, 2017.

      • Question
        As new Apps come out, can you download and install those Apps on this Roku, or can you only use the Apps that are pre-installed on the Roku? If the answer is No, only can use pre-installed Apps, how can I find out a complete list of Pre-installed ones?   (5 Answers)

        By AJer December 26, 2016.

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          Roku updates their apps. As new ones are added, you can find them in the streaming app section and add them to your app list.

          By BadBob January 8, 2017.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        what is streaming media devise why would i want one already have direct tv   (5 Answers)

        By jeff December 20, 2016.

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          A streaming device is a device used to install various apps and stream content. Streaming content is watching TV and movies over your internet connection. Most of the time people purchase them if they are looking to minimize their cable bill be dropping the cable box and paying solely for internet. Depending on your cable provider some streaming services such as HBO Go are free with an internet subscription. They can also be used to view videos from your phone or tablet on the TV. Currently I use mine to stream netflix, & HBO Go as these are my only outlets for shows and movies.

          By Wabliepops January 9, 2017.

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          • My Best Buy® Elite Member
      • Question
        Does the Roku Premiere+ decode Dolby Digital and Dolby Digital Plus? If I don't have a receiver should I go with the Ultra version instead?   (5 Answers)

        By Anonymous October 10, 2016.

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          Answer

          The Premier plus is just like the Roku 4 was, that is, it just passes the signal through HDMI and does no decoding. So, Netflix, for example is DD+ and the Premier plus will just pass that through and send it to your TV and if your TV can't decode it, you will only hear PCM 2ch sound. If you say you don't have a receiver that can handle DD+, then the Ultra would be for you as that one has an optical audio output and the Ultra converts DD+ signals to DD 5.1 via optical.

          By tfurru1 October 11, 2016.

        • Question
          if i wanted the ability to watch 3 different tvs on 3 different channels in 3 different rooms at the same time do i need 3 routers? i know i'll need 3 rokus. can i mix them up ? ie roku 4 in one room and another model in the other rooms?   (5 Answers)

          By ontoiran February 20, 2017.

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          • Best 
            Answer

            You don't need 3 routers. A roku unit for each television and you can mix models. I have the premier on one the express on my other 3 televisions.

            By sammy February 20, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member

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