Questions & Answers

Q: QuestionI purchased my pc and Microsoft 365 6/28/20 Microsoft gives this error Sign in Sorry, but we’re having trouble signing you in. AADSTS50196: The server terminated an operation because it encountered a client request loop. Please contact your app ven

Asked 5 years ago by kim.

• A:Answer Hi Kim. Thanks for reaching out for this. I'm sorry that you're running into issues for this. We can definitely help out. If you'd rather get assistance in the store, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy. We can also help you remotely if that works better. To get started with that, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI purchased Office 365 Personal and want to cancel annual subscription

Asked 5 years ago by Michael.

• A:Answer Hi Michael. Thanks for reaching out for this. We can help out with this! To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionSo I accidently deleted a file called wow64 in the system registry and then my pc freaked out so I shut it off and now I cant boot into windows 10 or reset my pc and commands in command prompt and it wont repair itself and can geek squad fix my issue?

Asked 5 years ago by Yukiyo.

• A:Answer Hi there. Thanks for reaching out about this! I'm sorry about the issues you're running into. It's definitely easy to do and happens all the time. We should be able to assist with this. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioni am trying to install the software ..informatica 9.6.1 on my windows laptop but i am getting an error 0*80004005 can u guys help me

Asked 5 years ago by kruti.

• A:Answer Hi there. Thanks for reaching out to us about this. We should be able to help you out with that. I'm sorry about the slow response and the issues you're running into. We should be able to help out with this. We'd recommend making an appointment to bring it into your local Best Buy store. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan you install lion os in erased apple pro

Asked 5 years ago by Dini.

• A:Answer Hi there. Thanks for your question. We might be able to do that for you! We'd recommend making an appointment for our Geek Squad in your local Best Buy store to get started. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhen I try to open a link for an attachment on an email I get a ublock Origin which prevents the attachment from opening. What can I do to get rid of that block so I can open the attachments? How can I keep the right margins on printings from being cut?

Asked 5 years ago by mred35.

• A:Answer Thanks for your question! We should be able to assist you remotely with both of these issues. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778 or connect with one of our chat agents at www.geeksquad.com/chat.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionTrend Micro IS for 3 PC's or Mac 6 Month Member Number: TRN00000PP000F1E230 Serial Number: TOEF-0268-5434-0621-0793 I received an email with the Trend Micro IS for my newly purchased laptop. When I open the email to install, it says a bad link. HELP

Asked 5 years ago by Lesa.

• A:Answer Hi there. Thanks for reaching out about this. We can help out with this. Please give us call at (800) GEEK-SQUAD or (800) 433-5778 and we'll get that working for you.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI bought a brand new gaming desktop, and it did not include the hard drive or a operating system, if I bring in the desktop with the hard drive and a new operating system, how much will it cost to set it up?

Asked 5 years ago by Alan.

• A:Answer Hi Alan. Thanks for reaching out to us about this. We'd like to know more about this purchase and where it was bought from. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have built a PC from scratch and have not been able to install Windows 10 onto it so when I plug my computer in to the Monitor nothing shows up, will Best Buy help me install Windows 10?

Asked 5 years ago by Logan.

• A:Answer Thanks for your question, Logan! We do offer services to install Windows 10 if you are able to provide recovery media and/or a valid Windows 10 key. At this time, we are not offering in-store services due to COVID-19. You can keep up to date on our response at BestBuy.com.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionYou say I can download the Microsoft Office from the App Store in the iPad. See attachment. Fine, but then WHEN DO I INSERT THE PRODUCT KEY CODE? I don't want to pay for it a second time.

Asked 5 years ago by Benoit.

• A:Answer Hi Benoit. Thanks for following up with us. Once the apps are downloaded from the App Store, make sure you activate your product key on Office.com with a Microsoft account. Then in the apps, sign in with that Microsoft account. That should be it! We'd be happy to help you out if you need it. Please call (800) GEEK-SQUAD or (800) 433-5778 if you need any further assistance.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionLAST NIGHT GEEKS QUAD WORKED ON MY LAPTOP AND THEY MESSED UP LAST NIGHT GEEKS QUAD WORKED ON MY LAPTOP AND THEY MESSED UP PLEASE HAVE THEM CALL @ 281-980-7772

Asked 5 years ago by WIN.

Q: QuestionBought a new laptop from Best Buy. Can’t get the email coming in it out.

Asked 5 years ago by Anonymous.

• A:Answer Hi there. Thanks for connecting with us on this. I apologize for that inconvenience. We should be able to help out with that. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI bought a HP Pavilion from Best Buy around 2009. I would like to have it updated to the current windows with security. It currently has windows vista home.

Asked 5 years ago by Jeff.

• A:Answer Thanks for your question, Jeff! We may be able to help update your computer, but we'd want to ensure it is compatible with Windows 10 first. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have a Acer mini laptop. I factory reset it and I wiped it clean. Now it doesn't start up. Says no bootable system. What do I need to do? Help

Asked 5 years ago by Ericka.

• A:Answer Thanks for your question, Ericka. It is my understanding your PC may not be able to find the recovery partition and/or does not have an Operating System. You may need the recovery media for the computer. We might be able to look into this for you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (1)Unhelpful (1)ReportAnswer this question

Q: QuestionI have Windows 7 and would like to upgrade to Windows 10, can you do that remotely?

Asked 5 years ago by JOHN.

• A:Answer Hi John. Thank you for your question! We should be able to do that and would like to know more about anything else you'd like installed when we perform the work. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started with this!

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI forgot my password to set up my email accounts. Can you help with this?

Asked 5 years ago by Linda.

• A:Answer Thanks for your question, Linda. We may be able to help reset those passwords for you. For in-store assistance, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy. For remote assistance, please connect with one of our chat agents at www.geeksquad.com/chat.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (2)Unhelpful (2)ReportAnswer this questionShow more answers (2)

Q: QuestionI bought a Surface Book 2 yesterday & it’s asking for product code? I don’t see that on the box or receipt. I did a troubleshoot & it won’t detect any problems. However, there obviously is, one. Please, Advise - I’m 3 Hrs from the store. Thanks, SKohler

Asked 5 years ago by Chillin711.

• A:Answer Thanks for your question. We should be able to help get this resolved. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo you service commercial accounts

Asked 5 years ago by Rox.

• A:Answer Hi there. Thanks for your question. We might be able to do that but would like to know more specifics for the work. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionTrying to set up 4 email addresses from RoadRunner on new Windows computer (all were fine on old computer). One set up fine, the others won't go through. Can you help with this?

Asked 5 years ago by Linda.

• A:Answer Thanks for your question, Linda. We may be able to help get your email issue resolved. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question