Questions & Answers
- QuestionCan I download and upload remotely? (8 Answers)
I have noticed in other reviews that purchasers of My Cloud are having trouble accessing files from anywhere outside the home network (ie over the internet from remote sites). Is this an issue? Also, the product description states you need to have a Dropbox (or other) account to access your files. So does that mean I'm also paying for a larger Dropbox account just to use My Cloud when away from home? Thanks.Answers
This is not the case. I am accessing my files remotely with no problems both from a cell phone and other computers over the internet. It works great for this purpose. You DO NOT need a drop box for any of this. My problem with the unit is that by having this remote functionality turned on, the unit does not sleep and the motor runs continuously. WD Tech support told me that if remote access is turned on, the unit has to run continuously. This is a cloud killer for me. The unit will not last if it never stops spinning and working. But, by turning this functionality off, you now have just an over priced and slow (due to wireless transfer of data) storage device. It's a no go in my opinion. If you haven't purchased this, I recommend you stick with a traditional external storage drive. In my opinion, this unit was not ready for marketing as this is a major flaw.
- QuestionDo you need to purchase My cloud? Or some other dropbox like software of does it come with it? (11 Answers)Answers
- QuestionBacking up process (10 Answers)Answers
- QuestionCan I access files on here from my iPad over my wireless network? (11 Answers)
- QuestionIs doing a wired transfer of files manually simply a matter of plugging a USB 3.0 cable into the computer and the USB 3.0 port of the NAS drive? (7 Answers)
If I plug a USB 3.0 cable into the computer USB port and the USB port on the NAS drive, will the computer recognize the drive? Can I then simply copy and paste what I would like to put on the drive? I am using Windows 8.1.Answers
The drive is made to attach via a network cable to a router. The USB ports on the drive are to attach another external drive. You need to install the software on each computer and then the drive appears as a drive letter on your computer.
- QuestionCan different users have separate, password-protected folders? (10 Answers)Answers
I'm not an expert. the following is based on my usage. Yes. You have to create shares (folders where you store your files). You also add users (user profiles for those you grant access to the drive. Once you create shares, you can leave them publically accessible to any user, or you can make it private and give read-only or full access rights to users in any combination.
- QuestionDoes it need to be open to the internet (11 Answers)
I know that's what most people are looking for (access from anywhere), but I'm looking for a network hard drive for the people on my home network . I don't need or want people from the internet trying to access my info. I'd like to be able to turn internet access to the hard drive off, can that be done?
Closed to new AnswersAnswers
This is not a wifi hot spot so people cannot access it. And you can also turn it off. Only thing is you won't be able to access when it's off. You can get other NAS hard drive only for your home network. I have Seagate 3tb nas and it works great. Everybody in my house has their own password for their files.And yes, you can turn it off if you want.
- QuestionDoes this need a power source or can it plug into any cat-5 jack or network port on a switch (10 Answers)Answers
- QuestionCan it be used with Mac and a windows at the same time? (10 Answers)Answers
- QuestionDo you have to have a iCloud accounnt to use MyCloud? (10 Answers)Answers
Best Buy is not responsible for answers provided by Community Answers, Customers, or other third parties. Accuracy not guaranteed. Terms and Conditions