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  • Question
    Can I download and upload remotely?   (8 Answers)

    I have noticed in other reviews that purchasers of My Cloud are having trouble accessing files from anywhere outside the home network (ie over the internet from remote sites). Is this an issue? Also, the product description states you need to have a Dropbox (or other) account to access your files. So does that mean I'm also paying for a larger Dropbox account just to use My Cloud when away from home? Thanks.

    By bsharpe December 2, 2014.

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    • Best 
      Answer

      This is not the case. I am accessing my files remotely with no problems both from a cell phone and other computers over the internet. It works great for this purpose. You DO NOT need a drop box for any of this. My problem with the unit is that by having this remote functionality turned on, the unit does not sleep and the motor runs continuously. WD Tech support told me that if remote access is turned on, the unit has to run continuously. This is a cloud killer for me. The unit will not last if it never stops spinning and working. But, by turning this functionality off, you now have just an over priced and slow (due to wireless transfer of data) storage device. It's a no go in my opinion. If you haven't purchased this, I recommend you stick with a traditional external storage drive. In my opinion, this unit was not ready for marketing as this is a major flaw.

      By Bryaneaves December 17, 2014.

    • Question
      Do you need to purchase My cloud? Or some other dropbox like software of does it come with it?   (11 Answers)

      By Anonymous April 22, 2014.

      Closed to new Answers

      Answers
      • Best 
        Answer

        No, all of the software is free for download on WD's website. Also, the apps for tablets/phones are all free. The only purchase you have to make is the actual product!

        By ns0233149 June 16, 2014.

      • Question
        Backing up process   (10 Answers)

        Does it automatically back up your work which slows the PC down as you work or can you set it up to back up when you are finished on the PC?

        By sand January 17, 2015.

        Closed to new Answers

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          I have my computer set do to automatic nightly backups directly to the WD - it backs up my entire hard drive.

          By ronprosky May 6, 2015.

        • Question
          Can I access files on here from my iPad over my wireless network?   (11 Answers)

          By Anonymous September 30, 2014.

          Closed to new Answers

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          • Best 
            Answer

            It has mobile setup and access I look at mine on my phone,thru my wifi network

            By 9CLINE June 7, 2015.

          • Question
            Is doing a wired transfer of files manually simply a matter of plugging a USB 3.0 cable into the computer and the USB 3.0 port of the NAS drive?   (7 Answers)

            If I plug a USB 3.0 cable into the computer USB port and the USB port on the NAS drive, will the computer recognize the drive? Can I then simply copy and paste what I would like to put on the drive? I am using Windows 8.1.

            By Stegu July 22, 2015.

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              The drive is made to attach via a network cable to a router. The USB ports on the drive are to attach another external drive. You need to install the software on each computer and then the drive appears as a drive letter on your computer.

              By Oscar21 October 17, 2015.

            • Question
              Can different users have separate, password-protected folders?   (10 Answers)

              By L June 1, 2015.

              Closed to new Answers

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              • Best 
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                I'm not an expert. the following is based on my usage. Yes. You have to create shares (folders where you store your files). You also add users (user profiles for those you grant access to the drive. Once you create shares, you can leave them publically accessible to any user, or you can make it private and give read-only or full access rights to users in any combination.

                By RGSR October 16, 2015.

              • Question
                Does it need to be open to the internet   (11 Answers)

                I know that's what most people are looking for (access from anywhere), but I'm looking for a network hard drive for the people on my home network . I don't need or want people from the internet trying to access my info. I'd like to be able to turn internet access to the hard drive off, can that be done?

                By Mickie February 12, 2015.

                Closed to new Answers

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                • Best 
                  Answer

                  This is not a wifi hot spot so people cannot access it. And you can also turn it off. Only thing is you won't be able to access when it's off. You can get other NAS hard drive only for your home network. I have Seagate 3tb nas and it works great. Everybody in my house has their own password for their files.And yes, you can turn it off if you want.

                  By Scarlett July 22, 2015.

                • Question
                  Does this need a power source or can it plug into any cat-5 jack or network port on a switch   (10 Answers)

                  I have a Control4 audio/video distribution system. I think the previous usb drive needed a power source but it wasn't a network or cloud drive.

                  By Anonymous December 26, 2014.

                  Closed to new Answers

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                    Answer

                    Yes, this needs a power source, in addition to being plugged into a network port. A power cable is provided, as well as a CAT-5e cable.

                    By BJSJP December 26, 2014.

                  • Question
                    Can it be used with Mac and a windows at the same time?   (10 Answers)

                    I have a couple of Macs and a couple of windows PCs. Can this be used to back up both at the same time?

                    By Anonymous January 15, 2015.

                    Closed to new Answers

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                    • Best 
                      Answer

                      Yes

                      By Djohns01 October 4, 2015.

                    • Question
                      Do you have to have a iCloud accounnt to use MyCloud?   (10 Answers)

                      If I purchase the iCloud do I have to have an iCloud , paid iCloud account?

                      By JJ December 29, 2014.

                      Closed to new Answers

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                      • Best 
                        Answer

                        Those are two different "Clouds". iCloud is Apple and MyCloud is WD. So they are entirely separate deals, purchases, software, etc..

                        By TechAddict July 26, 2015.

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