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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7356 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 109 Showing 2,161-2,180 of 7,356 reviews
  • Rated 5 out of 5 stars

    Geek Squad hooked up my new printer.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent setup my new printer and fax capabilities. She cleans up my computer to help it run faster and delegated old files I didn’t need anymore. She went above and beyond!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My iPad was Alive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent said that he absolutely could not make my iPad wake up and work. No way, no how. And then he fixed it. What fun! Now I want him to make the functions inside my iPad reader work correctly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy customer!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knows how to fix computer problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Updating programs and moving files from one computer to another. Success due to Paul from Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy "Camper"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad quickly established the problem, adjusted my settings & I'm very happy the result.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent Geek service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a very good and punctual service from the Geek technician, as always, and I am very happy with my new printer which he installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad connected my new modem and made sure ev

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent Joseph Mikkelson solved issue with internet connection to laptop and was very informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the techs set up my new computer in record time satisfied customer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Repair was made quickly, fully explained. Technician showed ID, was pleasant and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad solved my PC problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a several time problems and I call them. All my problems was a solved. I'm happy with this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my issue

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly polite on time, courteous, informative and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was unable to repair and old laptop. (10yrs) but was able to satisfy me as to why,. I am not a technical person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Matthew ansered all our questions and a few more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were having trouble synchronizing our Samsung phone to the router. Took just a few minutes and voila we were connected. Also tech showed us how our desktop and laptop were working as we may be in the market for new laptop and monitor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer issues resolved fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He fixed my computer's myriad issues within an hour! Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great, his patience with someone who did not know what he knew about the computer was excellent and his presentation was in such a way that I understood what he was explaining to me. I would highly recommend this individual to anyone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Inhouse Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They very quickly installed the interface between both my computer and phone with my newly purchased printer. I was also having trouble with my phone and they said they couldn't fix it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solved all our problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel was fantastic, he was patient and explained things to us in a way that was easy to understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent fixed my laptop computer so it works properly now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you for all your help!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent did a check up on my Desk top and got rid of more junk, it really help speed up my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A 1 Fixup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not get connected to the internet and I am fairly tech savvy myself. But I needed help and the Geek people fixed me right up and I could not be happier I got them for my problem. Any tech issue, especially after a cable guy can't fix it, the Geek Squad will fix it.

    I would recommend this to a friend
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