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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7356 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 112 Showing 2,221-2,240 of 7,356 reviews
  • Rated 5 out of 5 stars

    Simple job done well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both service technicians were polite and friendly. They did their work explaining each step of the process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a tv to be installed with a Direct TV box. He set up the appointment and the person who comes to my house will bring the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek updated my errors in software

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This "GEEK" was knowledgeable & did a great job with most of my updates....and there A LOT!!! i was most appreciative & thankful we have Geeks available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad fixed my event calendar after 3 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent fixed my event calendar after three months trying to get someone who knew was he was doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Update IT devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh check my desk top, lap top, tablet and cell phone for viruses. He also updated my webroot .I was very satisfied with his help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality was excellent

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected all of my computers, printer's and

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was a great help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent helped me with a printing problem. I was having trouble setting up a PDF file.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 4 out of 5 stars

    Computer fixed quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gregory was very helpful and answered any questions I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech help for senior citizens

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and knowledgeable geek squad member

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fix my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had David as my Technician outstanding young man in every way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart speakers working again!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks fixed my smart speakers. Not a small task since "little Alexa" is nearly impossible to access. I'm always impressed with the cheerful attitudes and knowledge these folks have!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good tech support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solved my problem, scheduling took a little bit but the issue was not urgent. Issue was resolved in less than 10 min

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Renewed Geek Squad Membership and Saved Money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There were several issues with my computer. After a technician visit, all have been resolved. Glad we renewed our Geek Squad membership. It has definitely saved us money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped set up our computer system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great to have the geek squad available to assist us. I have lost much of my ability to see small items and to perform even minor repairs. The geek squad was a great help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gate squad agent, troubleshoot the problem with my Ring device and resolve the problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got Trouble? Call The Geek Squad Guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whenever I have trouble with my computer, I call the Geek Squad. The team solves problems and helps me get on with my day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the BEST,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100% satisfied. Geek squad is the best. Highly recommend .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried to cancel but he still came. He was very nice and asked if I had any problems he could help with. I told him no and he thanked me for using the,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A squad installed my TV and my Internet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent set up my TV and my Internet, and connected all my devices quick and easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped me operate my laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped me work on my new computer. I was having trouble with some of the systems

    I would recommend this to a friend
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