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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7356 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 7,356 reviews
  • Rated 5 out of 5 stars

    Geek Squad Assistance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad helped with some questions related to my labtop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wifi/printer assistance from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Colin Kawacz did a great job getting the laptop connected to the printer on wifi in a home visit from the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected all he was suppose to. No issues all well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed new computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shawn did a great job...He installed new computer and set up all printers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My issue was resolved at the store by the Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did my repairs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent fixed my computer glitch and installed a new printer, and made sure everything was working before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad able to reconnect me back to Internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to connect my pc back to internet service and then showed me how to fix the problem if I became disconnected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad updated our laptops to Windows 11

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents updated two laptops to Windows 11 in our home. Since we have horrible internet they came prepared to minimize the amount they needed to download.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    malware and spam assessments

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent thoroughly assessed all systems in the household i.e. laptops, desktops, printer and new modem. Checks for malware and spam were also conducted to our satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed problems with my "Mail" account

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Allen fixed all of my problems associated with my "Mail" account as well as printing problems associated with my Epson printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Geek Squad work.......... As usual.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came in and fixed my situation with my tv and included other things not in the list that were needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek Squad Customer Service Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician arrived at my residence promptly and serviced my computer and advised me about components and apps to install and/or download.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent quickly took care of my computer issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was able to come to my home to complete repairs on my laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a good job; he checked everything to make sure it was working before he left. I forgot to have him to check my Camera on the computer, which I for I had it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad cleaned up my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team member did a great job and answered all my questions in a professional manner

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys know what they are doing -- came in and did the work i asked and showed me how they did it so i could fix myself if problem happened again. also did alittle cleanup when noticed something didnt look right

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Came to clear up a couple of problems and did so.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very cordial and answered all our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A professional service technician who explained the problem in simple terms.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped by speeding up the computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By using Geek Squad service rep he was able to speed up the computer because it was running slow before the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple computer.love the product performance.the screen is perfect.learning how to use it because it’s my first Apple computer.so far so good.

    I would recommend this to a friend
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