Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7356 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 7,356 reviews
  • Rated 5 out of 5 stars

    I can not print from my PC again

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent fixed my HP pc so that it was print on my HP printer again,,n easy..some Windows problem the were bought at same time in 2020.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printing from mobile devices

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service tech answered all my questions concisely and in language I could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried other "local" computer repair services, however, the Geek Squad is very prompt, Very Knowledgeable, and Fixes my computer issues in a Very Timely manner.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solved all of our issues with the computer.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had several issues and Daren Tremblay solved all the issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Anthony was terrific!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anthony was professional and courteous! He walked my wife and I through the new email setup and fully answered all our questions. A talented individual he is a credit to the Geek Squad as well as himself!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Geek Squad. I couldn't run my device without you. Your there when I need you, and that's alot. There here on time and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped with my computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got lucky with two geek squad. One helping with my computer that crashed and the other setting up my garage door control. Very nice and very polite and they kept their face mask on at all time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Francis Gomez was great! He listened to my concerns and fixed several problems with computer and printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent was quick

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was efficient and personable took care of my problem of the sound of TV. Agent said any problems just call him. I like this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Erik Nelson solved my problem with my stereo syst

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent Erik Nelson helped determine why my stereo system was not working on my screen porch. He was very helpful Arrived right on time and solved my problems .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He worked quickly and had it up and running.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad aligned my Printer that had gotten off line when some other work had been done on my Computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tim Cramer is a great geek squad technician

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He installed the printer and advised on getting new computer. Also diagnosed another computer in our office. Great service! He also checked wifi throughout the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help with my Security Cameras

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great advice for getting my security cameras working. Professional, polite, and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    in-home service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Besides being free for members, the in-home service means I don't have to undo wires, chords and plugs, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad worked quickly and successfully

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my wall mount and connected my TV back to this wall mount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bennet did a great job with my wi fi.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bennet did a great job checking out my wi-fi and helping with related changes. I highly recommend Bennet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Video program installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed video watch program. Quick and easy. Agent was able to get my new computer updated so I had program to watch movies

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is excellent.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have needed Geek Squad help over the years. They have always been able to help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad answered all questions and tested and r

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped with all gadgets..computer..tablet..phone..Echo show. Syncing all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nicole was very helpful, friendly and patient.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nicole helped me in your office with an email problem I had and also set up an appointment with Tanner to come to my house for some computer issues.

    I would recommend this to a friend
Sponsored