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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7349 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 125 Showing 2,481-2,500 of 7,349 reviews
  • Rated 5 out of 5 stars

    Geek squad Repaired my computer quickly

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kristofer, Reconnected my computer to the Internet system. He also re-bundle all the wires in the back of the computer for the Monitor the printer the audio system and all associated WiFi, equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    huge w best item that i bought so far give geek squad a shout out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad = Super Helpful & Understanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad rep answered all my questions and helped me understand my internet issues.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad installed my computer and monitor quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed desktop and computer. Had difficulty with working on keyboard. Another agent came and fixed issue. Again, hard difficulty with computer. Called to get help - on hod for 1 1/2 hour. Did not wait. Called again and had to wait three days for help. I needed it NOW. Called someone else who came the same day and fixed the problem. Geek Squad agent arrived three days later. Was upset with the set up and left angry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed computer equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was on time informative and thorough in completing the appointment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Times of need.. "Geek Squad" to the rescue!!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank goodness for you guys!! Always there in times of Tech needs.. !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounted my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv. told me how to use my extra control and bring up Netflix and set up all my sites for my tv to operate correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional service and a good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Greek Squad services for many years now. Their in home or in store service has always been excellent. I am extremely satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Did Great Maintenance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew did a great job of cleaning files, setting up back up schedule and making sure Webroot was ok.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    I AM STILL LEARNING HOW TO USE IT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I KNOW ONCE I LEARN HOW USE IT I KNOW IT WILL BE A GOOD FRIEND

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came out and set up our landline to screen incoming calls. We were very pleased with the service that was provided to us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable , was on time and very helpful with the Laptop .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saved by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chuck did an excellent job cleaning up the mess on my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quickly done

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mounted tv antenna in attic. ran line for tv and check our all other rooms tv outlets

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy always provides great service. Technicians did their best to resolve our issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone was something wrong, The technician came to my home, He found what was wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So helpful

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and great service. Made such a difference in helping us enjoy our new speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped me with my gaming system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was knowledgeable, courteous and resolve the gaming system issue quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad's troubleshooting is out standing!! Fixed all of my issues!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Music connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris did a great job fixing my music connection issue

    I would recommend this to a friend
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